Dealer ruined my motor
Senior Member
Joined: May 2000
Posts: 678
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From: Athens, Ga
Fast Gator :
"my natural environment has neon Budweiser signs and brass poles"...well... what your saying must be true because at the
Georgia/Florida football games we have here many of them
Florida Gators have told me the same thing...maby you have
relatives down here and dont know it!
"my natural environment has neon Budweiser signs and brass poles"...well... what your saying must be true because at the
Georgia/Florida football games we have here many of them
Florida Gators have told me the same thing...maby you have
relatives down here and dont know it!
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Joined: Oct 1999
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From: Fresno CA USA
Thread Starter
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Joined: Apr 2003
Posts: 161
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From: Malden, MA
Hello againg guys, I do believe the Service Director is a legitimate rep of the dealership. The GM called me today to insure me that the Engineer would be in tomorrow.
He has been getting calls from around the country from you guys; which I appreciate but it isn't helping right now except to fuel the fire. Tomorrow I (we) will know the outcome.
As far as the Servicedirector's post, I again reiterate that I just stated the facts as I saw them. This post was not meant to flame the Dealer but to get advice from others that may have been in a similar situation. In addition one of you has offered his personal vehicle for me to use even though he has never talked/met me; now that's a close knit group!
The GM has been exceptionally helpful over the phone the past few days and has agreed to pay for the loaner until tomorrow and then we will go from there.
I guess I still retain my original stand: regardless of fault, I should have had a new motor on the way and Ford and the Dealership can hash out the "who pays for it" later when the engine is examined. My opinions (and others from this board) should have no bearing on delay. I completely understand both sides of the argument and just want my truck the way it was.
Lew
He has been getting calls from around the country from you guys; which I appreciate but it isn't helping right now except to fuel the fire. Tomorrow I (we) will know the outcome.
As far as the Servicedirector's post, I again reiterate that I just stated the facts as I saw them. This post was not meant to flame the Dealer but to get advice from others that may have been in a similar situation. In addition one of you has offered his personal vehicle for me to use even though he has never talked/met me; now that's a close knit group!
The GM has been exceptionally helpful over the phone the past few days and has agreed to pay for the loaner until tomorrow and then we will go from there.
I guess I still retain my original stand: regardless of fault, I should have had a new motor on the way and Ford and the Dealership can hash out the "who pays for it" later when the engine is examined. My opinions (and others from this board) should have no bearing on delay. I completely understand both sides of the argument and just want my truck the way it was.
Lew
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Joined: Mar 2003
Posts: 1,446
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I guess I still retain my original stand: regardless of fault, I should have had a new motor on the way and Ford and the Dealership can hash out the "who pays for it" later when the engine is examined. My opinions (and others from this board) should have no bearing on delay. I completely understand both sides of the argument and just want my truck the way it was.
Unfortunately, that's not how things work now days. With computers and departments and accountability at most work places, very few things can be accomplished without the proper paper work and trail. Ford probably can't release an engine without knowing what department it's going through (warranty department, dealer sales etc.). The computer age was suppose to make thing easier, but in a lot of ways it hasn't. You use to be able to make a deal with a handshake, but now you can't hardly do that without an authorization number, work order or some other form of paperwork to show the proper trail. Sounds like the GM is trying to work with you and hopeully it will soon be resolved.
Unfortunately, that's not how things work now days. With computers and departments and accountability at most work places, very few things can be accomplished without the proper paper work and trail. Ford probably can't release an engine without knowing what department it's going through (warranty department, dealer sales etc.). The computer age was suppose to make thing easier, but in a lot of ways it hasn't. You use to be able to make a deal with a handshake, but now you can't hardly do that without an authorization number, work order or some other form of paperwork to show the proper trail. Sounds like the GM is trying to work with you and hopeully it will soon be resolved.
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Joined: Aug 2001
Posts: 3,519
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From: Greater Boston
what???
this service directory has ***** bigger than my monitor will allow to show.
I can't believe this guy is serious???
I'm in the service buisness and know exactly how he feels...requarding not getting any appreciation and not getting any positive comments......BUT....i'm dealing with a service department right now that is completlely dropping the ball.....and i'm not surprised, it happens everywhere I go, no matter what dealer it is. Check this out....
Pick up a 2 year old car for my girl a week ago, still under factory warranty. Friday night she smells something burning and pulls off the highway. Checks the car out, maybe it wasn' t her car. So as she pulls on the highway, the throttle cable snaps and she's dead in the water in the middle of the worst areas as far as traffic goes, mind you this is after her car before this was totaled when she blew her tires out on a downed caution sign in the roadway.....so not only is the new car broke, but now she freaked out having her car die in the highway at rush hour.
Tow it to the dealer Friday night, they were closed. Left the keys in the drop off box in the envelope explaining the situation.....just picked it up , broke, needed it yesterday....yada yada yada.
Go to the track Saturday morning she calls me more angry then I ever had witnessed......she called and they told her they haven't looked at it cause the tech lost the keys. I told her to call and tell them to make a new set.....she said she already did but the guy who knows the code to the machine wasn't there so they couldn't, so he father drove all the way down to give them the other set of keys. Mean while, the tech found the keys and had the car in the bay, but never said anything to the service manager on duty. So on the way home, I go down there. Waiting in the service area for 20 minutes while everyone was telling me how they were looking for someone for me.....along with a women who was picking up her expedition.....but it was no where on the lot. Finally I track the service manager down and he says there's nothing wrong with the car
I told him that's impossible because I wouldn't have risked my life pushing it off the highway if it was drivable. So we go to the bay. Car sitting in the bay, hood up. He said he knows it's done becaue he saw them drive it in. Well the technician was no where to be found, turns out he decided to leave and not tell anyone, but anyhow. I said i didn't want to take the car because if it's in the bay and the hood is up, ......the guy lost the set of keys, who's to say he didn't put something together right, or at all. I said I'll leave it, and check on it monday. This morning, call a 1/2 hour after they open.....technician hasn't shown up yet....he's late. Ok, call back again. Get this...... Car won't be done till tomorrow, had to order a cable and a turnsignal switch that was shorting out. He just rigged it up so they can drive it in the bay!!!!! He wanted me to take the car and told me it was done!!!!
I won't even get started on my explorer, or her zx2 when it went in. All were at different dealers, all the same ****. So to end my rant, I don't feel bad for this guy and have no pitty. These dealers drop the ball time after time on the important issues and keep doing oil changes and throwing tires on to please the masses.
Please explain to me how the truck goes in for an oil change and leaves with a wrapping motor??? Why were technicians huddled under the truck?? And why are you so mad that ford was gonna get him a motor, but he came on here to tell his experience and now it's a process??? Is it because:
A)Your dealership made an honest mistake but can't admit it to a good customer????
B)Your mad that ford was gonna eat the motor for a mistake your guy may have made, but now you have to actually do a little work under the warranty process, which you don't collect as much $$$ on????
C)Or are you really just mad because there is too much knowledge on these boards to spread around......so now you know there is no way you can give his guy the shaft cause we're all wise to what goes on???
It sounds to me that the GM is now trying to do the right thing. Is it because he is a stand up guy, or don't appreciate the calls comming from the member of this board.
As for being humilliated in public.....if it's proven that the motor was dry run.....you deserve it. That's one mistake that shouldn't happen, especially on an SVT Vehicle. If it is proven that it was a failure, then all appologies.
With all the crap that's being pulled with voiding warranties for rediculous stuff.....and so many unexcusible mistakes, This is not the place for a service manager to come pick a fight, because you won't win. Like I said before, there's nothng "special" about SVT once they have your money. Your just another customer to ford. It shouldn't be that way. You send the customer a certificate of ownership for this special vehicle, but you get treated like crap from the service departments because they don't wanna fix anything under warranty because everyone in the world beats on their lightning or cobra. These vehicles are comming with blowers putting out 10psi of boost and advertising 1/4 mile times. These aren't grandma's grocery getters....and the prices reflect that. I just assume take that certificate and whipe my *** with it. Since ford likes to read these boards, take some god damn notes. You guys as are loosing customers for reasons that couldn have been prevented.
I think SVT needs to regroup and put more of an effort into taking care of thier customers, or just drop the program all together.
"Sandwhich looked good on the menu....but sure tasted like ****!!!!"
Put that in your pipe and smoke it
I can't believe this guy is serious???
I'm in the service buisness and know exactly how he feels...requarding not getting any appreciation and not getting any positive comments......BUT....i'm dealing with a service department right now that is completlely dropping the ball.....and i'm not surprised, it happens everywhere I go, no matter what dealer it is. Check this out....
Pick up a 2 year old car for my girl a week ago, still under factory warranty. Friday night she smells something burning and pulls off the highway. Checks the car out, maybe it wasn' t her car. So as she pulls on the highway, the throttle cable snaps and she's dead in the water in the middle of the worst areas as far as traffic goes, mind you this is after her car before this was totaled when she blew her tires out on a downed caution sign in the roadway.....so not only is the new car broke, but now she freaked out having her car die in the highway at rush hour.
Tow it to the dealer Friday night, they were closed. Left the keys in the drop off box in the envelope explaining the situation.....just picked it up , broke, needed it yesterday....yada yada yada.
Go to the track Saturday morning she calls me more angry then I ever had witnessed......she called and they told her they haven't looked at it cause the tech lost the keys. I told her to call and tell them to make a new set.....she said she already did but the guy who knows the code to the machine wasn't there so they couldn't, so he father drove all the way down to give them the other set of keys. Mean while, the tech found the keys and had the car in the bay, but never said anything to the service manager on duty. So on the way home, I go down there. Waiting in the service area for 20 minutes while everyone was telling me how they were looking for someone for me.....along with a women who was picking up her expedition.....but it was no where on the lot. Finally I track the service manager down and he says there's nothing wrong with the car
I told him that's impossible because I wouldn't have risked my life pushing it off the highway if it was drivable. So we go to the bay. Car sitting in the bay, hood up. He said he knows it's done becaue he saw them drive it in. Well the technician was no where to be found, turns out he decided to leave and not tell anyone, but anyhow. I said i didn't want to take the car because if it's in the bay and the hood is up, ......the guy lost the set of keys, who's to say he didn't put something together right, or at all. I said I'll leave it, and check on it monday. This morning, call a 1/2 hour after they open.....technician hasn't shown up yet....he's late. Ok, call back again. Get this...... Car won't be done till tomorrow, had to order a cable and a turnsignal switch that was shorting out. He just rigged it up so they can drive it in the bay!!!!! He wanted me to take the car and told me it was done!!!! I won't even get started on my explorer, or her zx2 when it went in. All were at different dealers, all the same ****. So to end my rant, I don't feel bad for this guy and have no pitty. These dealers drop the ball time after time on the important issues and keep doing oil changes and throwing tires on to please the masses.
Please explain to me how the truck goes in for an oil change and leaves with a wrapping motor??? Why were technicians huddled under the truck?? And why are you so mad that ford was gonna get him a motor, but he came on here to tell his experience and now it's a process??? Is it because:
A)Your dealership made an honest mistake but can't admit it to a good customer????
B)Your mad that ford was gonna eat the motor for a mistake your guy may have made, but now you have to actually do a little work under the warranty process, which you don't collect as much $$$ on????
C)Or are you really just mad because there is too much knowledge on these boards to spread around......so now you know there is no way you can give his guy the shaft cause we're all wise to what goes on???
It sounds to me that the GM is now trying to do the right thing. Is it because he is a stand up guy, or don't appreciate the calls comming from the member of this board.
As for being humilliated in public.....if it's proven that the motor was dry run.....you deserve it. That's one mistake that shouldn't happen, especially on an SVT Vehicle. If it is proven that it was a failure, then all appologies.
With all the crap that's being pulled with voiding warranties for rediculous stuff.....and so many unexcusible mistakes, This is not the place for a service manager to come pick a fight, because you won't win. Like I said before, there's nothng "special" about SVT once they have your money. Your just another customer to ford. It shouldn't be that way. You send the customer a certificate of ownership for this special vehicle, but you get treated like crap from the service departments because they don't wanna fix anything under warranty because everyone in the world beats on their lightning or cobra. These vehicles are comming with blowers putting out 10psi of boost and advertising 1/4 mile times. These aren't grandma's grocery getters....and the prices reflect that. I just assume take that certificate and whipe my *** with it. Since ford likes to read these boards, take some god damn notes. You guys as are loosing customers for reasons that couldn have been prevented.
I think SVT needs to regroup and put more of an effort into taking care of thier customers, or just drop the program all together.
"Sandwhich looked good on the menu....but sure tasted like ****!!!!"
Put that in your pipe and smoke it
Last edited by tallimeca; May 5, 2003 at 07:41 PM.
Senior Member
Joined: Dec 2002
Posts: 159
Likes: 0
From: Baldwin, MD
what he said
I fully agree with that one...
...and that one (for the most part... not the *** whipe part though
)
As for being humilliated in public.....if it's proven that the motor was dry run.....you deserve it. That's one mistake that shouldn't happen, especially on an SVT Vehicle. If it is proven that it was a failure, then all appologies.
I fully agree with that one...
With all the crap that's being pulled with voiding warranties for rediculous stuff.....and so many unexcusible mistakes, This is not the place for a service manager to come pick a fight, because you won't win. Like I said before, there's nothng "special" about SVT once they have your money. Your just another customer to ford. It shouldn't be that way. You send the customer a certificate of ownership for this special vehicle, but you get treated like crap from the service departments because they don't wanna fix anything under warranty because everyone in the world beats on their lightning or cobra. These vehicles are comming with blowers putting out 10psi of boost and advertising 1/4 mile times. These aren't grandma's grocery getters....and the prices reflect that. I just assume take that certificate and whipe my *** with it. Since ford likes to read these boards, take some god damn notes. You guys as are loosing customers for reasons that couldn have been prevented.
...and that one (for the most part... not the *** whipe part though
)
Last edited by D-RockLightning; May 5, 2003 at 07:58 PM.
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Joined: Apr 2003
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Ya know I worked in a couple of GM shops out of HS back before I got smart and realized it was just ruining a good hobby and got an education. Anyhow more than once I saw cars and trucks that had considerable damage done to them by the tech working on them and they were almost always convienently covered under warranty... (Except for the Buick GN that was given to the customer with no oil after it came in for nothing but an oil change) sound familiar?.. This stuff happens EVERY DAY and Id be willing to bet a weeks pay that this service guy was trying to slide their mistake under ford warranty too and got caught, and got his nuts rubbed... Lets use some common sense here, as a GM engineering graduate I can honestly say that a truck that came in working perfectly fine for nothing more than an oil change, and came out with a knock is the the result of a *** up by an employee..plain and simple !!! It doesnt take a rocket sceintist to figure that out. Id like to hear what this service manager thinks is the "real cause" ... Knowing what dealers pay their employees I have to say you get what you pay for. I really hope this hurts this dealers business and I hope the service manager is reprimanded for publicly making a spectacle of the dealer in front of the entire planet... Isnt the WWW great?
Senior Member
Joined: Nov 2002
Posts: 107
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From: Dayton,OHIO,USA
If i take my new truck that is running fine in for an oil change and the motor goes bad while doing an oil change i would be upset myself. i would like to hear what is wrong with this motor and what happend.
i guess this is why i do my own oil changes.
I DON'T TRUST ANY ONE!
i used to work at a dealership (chevy) i would not let them touch any thing EVER !
im sure all dealerships are not like this. i hope my truck never needs service.
Don
i guess this is why i do my own oil changes.
I DON'T TRUST ANY ONE!
i used to work at a dealership (chevy) i would not let them touch any thing EVER !
im sure all dealerships are not like this. i hope my truck never needs service.
Don
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From: On the side of the Road attempting to explain 135 miles per hour
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Joined: Jun 2001
Posts: 276
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From: Okc,OK,USA
A good friend of mine...she is kinda of like a little sister I guess as I am 22 and she is 18...her father is the service director of a local ford dealership. So needless to say he handles all of my work and looks out for me as his little girl loves me. I am glad I am in such a good situation everytime I read a thread like this. I havebeen in situations where dealer has tried screwing me on warranty work and ford would not step in( could be because the rep on the phone couldn't speak english and didnt understand my problem) different dealer had me takan care of asap and even put my in a grand marqui(4.6 leather and looked like our undercover PD cars so I had fun w/ that!) at no cost. So I don't blame ford but the dastardly dealer and thank god every day for my little friend who is now taken care of me!