My partner took his SDCC(diesel) in for a "quick lube" at a local shop.He was told 45-50 mins.After an hour he started looking for some answers and was told someone would be right with him.Twenty mins and two more assurances later he started looking for his own truck.As he crossed the "employee only" sign he finally found help.The short end of the story is that as the 18 year old min. wage kid told him it would be about 45-50 mins. and then promptly drove his truck out to the leave it overnight lot and dropped his keys off for the morning crew.
Two and a half hours later he got his quick lube and was offered half off for his trouble by the service manager.He now drives fifteen miles past this dealer to have his truck serviced at another dealer.There are good places and bad,if you hear one bad story consider the source,two or more then???????????????

 

It seems in this case, if it's true, along with the removing of the pan showing no visible scaring, may save the dealership from eating a motor.

I'm still not convinced this is the actual service writer from the dealership, but if it is, it's amazing how people are so quick to believe the owner, but don't believe the dealership at all. As I always tell my kids, there are two sides to every story and until we here both sides, we shouldn't jump to conclusions. If our judicial system was run like this forum when it comes to placing blame, we would have a lot of innocent people behind bars.

 

Why do you assume this speaks volume of the people that work there? Are you making an assumption they have video surveliance to monitor the activities of the worker becuase they are crooked or do poor work? Maybe it speaks volumes of their clientele and they need the camera to prove that they are doing things legit to clients who make unwarranted accusations. I'm not saying this is the situation in this case at all, but at least look at both sides. I wasn't there, and I have no idea what actually happened, but if the video tape concludes what the service director has said, then we have to look at the beginiing of this story as to where it went wrong. Way to many assumptions on peoples part on this. My dad worked for over 25 years as a lead mechanic in a Ford dealership before he opened his own shop, and he is a person that I hold to a very high level of esteem. Not everyone is a crook and out to screw you.

 

you make a very good point. i think most, including myself, have had very poor dealer service at most, if not every dealer and it has just left a bad taste in our mouth. we should learn more about this today, so i say lets see how it plays out. i will say however that regardless of the fault, mastervtech should have had a new motor on its way when this first happened, and had ford and the dealer work out the bill for it between themselves. the customer comes first, right?

frank

 

Lets assume the dealership is in the right and the motor is
no good. It just shows you how ford again has not fixed their
problems with quality and wanting to blame someone else.
Either way the customer is not being taken care of which ford
and/or the dealership have shown time and time again what
they do best. No matter what the customer has said or assumed
he should be given any means necessary to make him happy
period!!!!!
It shows bad taste when a forum like this has ford or the dealer making their decision based on assumptions.

 

I agree to some extent, but you again are assuming Ford did something wrong. According to the owner, Ford was ready to send a motor out until they got wind that the dealer may have been negligent. This alert was brought about by the owner himself by posting that on here. If the owners accusations are true, then the dealership would eat the motor, if not, then Ford will eat the motor. Nobody has been refused anything and no decision has been made, but because of accusations, it has delayed the motor and caused Ford to want to investigate. I don't blame them. Ford and the dealerships are two independent businesses. The dealership is denying any wrong doing and the SVT rep is coming to investigate to make a decision. Once that is done, then I would think that a new motor will be on its way and the appropriate party will take responsibility. Ford or the dealership hasn't denied the owner anything or made any final decision as you stated. The owner created this investigation. Hopefully all will be resolved today and the owner will get his truck back in like new condition. In the mean time, the owner has exactly what is obligated to him while his truck is in service, a loaner car.

 

Everything is under warranty there should not have been a delay. The motor should have been replaced asap then ford and the dealer can investigate. There would be no assumptions if it was done just like that. He would have had a loaner until the truck was done, none of this back and forth on who to blame.

 

I think part of the reason people are quick to believe people on this board, and not the dealer, is brought on by the dealers themselves. For every one good experience with a dealer, you have 5 people that have bad experiences. And that goes for both sales AND service. If you've never been screwed over/been attempted to be screwed by a car dealer, either you have never bought a car, or you are a close personal friend of a car dealer.

 

I assume it does speaks about the people that work there because if I had a camera in my cube at work watching me all day, I'd be thinking it was my fault. Besides, I find it hard to believe that the camera coverage in a service bay would either be good enough quality or at the right angles to prove much of anything, if they exist at all.

That being said, I know there are a lot of honest techs out there. But think about it this way, if 50% of cops you dealt with in your life were flat out blatantly crooked, would you trust the other 50% implicitly? So if you have bad service experiences half the time, why would you treat your future dealership visits with anything less than a grain of salt? (This is not meant to hijack the thread - I dont care about how corrupt the cops are where all of you live, but just remember that if you are attacked in your home, its still them that you call. Its an analogy. )

 

The engine tick being discussed here has not been a condition that has warranted engine replacements for all who complain. In fact, now that there appears to be some discrepancy in the story we have been told, I'm not sure the motor should have been pulled in the first place.

 

Service Director,


Does your boss know your posting on a message board that Ford reads, accomplishing nothing more than throwing gasoline on a fire?


Boy...some people never learn. Let me do it this way to see if maybe it will sink in.

GET YOUR EMOTIONS UNDER CONTROL. THINK BUSINESS.




Rocks

 

I think the biggest reason of all the negative feedback about dealers is because most people only complain when they have a problem and very seldom post when they have a pleasant experience. I know I can be guilty of that. Just think of all the dealerships out there and all the vehicles they service in a day, what do you think are the precentages that have problems? Do you think they could survive if they have 5 complaints to every 1 good experience? Don't get fooled by numbers of what you see on a forum. It doesn't even come close to the real world numbers.

For the record, I have bought cars from dealerships and no I don't have any close personal friends who own dealerships. I just want to keep this in perspective. I know many have had problems with service or sales, but it is really the minority compared to the overall numbers.

 

Since almost 100% of us experinced the "ticking" after first
oil change, what TSB addresses this issue? I agree about the
motor being pulled. It prolly wasn't necessary, but it looks
like the dealer was trying to satisfy the customer at some
level.

I still think that the financial responsibility should be secondary
to the customer getting a remedy from Ford and the Dealer. Let
them argue about it later.

Regardless of this thread or any other mitigating circumstances.

 

the reason they dont have many complaints is most people are ignorant when it comes to cars and dealer policy. they believe what the dealers tell them. when you challenge the dealer on what they say is the problem and you know it is not, you would complain too. if you didnt know crap about the car and they started telling you the problem, how can you argue or complain. i think if people were more informed about thier vehicles and a dealer tried to give them crap, the complaint numbers would rise.

frank

 

The reason that the financial responsibility comes forst is because NO dealer does ANYTHING whitout knowing who is gonna pay FIRST. If you were to sign a form - that you likely DID sign that says you are responsible then they MAY gamble and do the repair - What happens if the repair is done the delaer refuses to pay - The TSB is not covered under warranty - THen what ? The customer pays ( big $$ ) for an issue that MANY folks here have learned to live with. A new engine would be what 7 grand to Ford parts and labor ? I would live with the ticking first ....

You cant blame them for wantingto know who will pay BEFORE they start. If you wnat the m to start now whip out your Visa and hope they done have to use it..

Doug