shut up and eat your dinner. I walked all day in that shoe to make it tender.

 

This is exactly why I try and eat at Good Times. They only use Colorado raised beef (so their comercials say).

 

FOLLOW UP!

Ok, Well today I got a phone call from a lady. Unfortunately, I do not recall her title. Anyway, she asked me what happened. I explained my position and the reinstated the importance of speaking English. Whether it be because I ordered a diet coke b/c I am diabetic or just to keep me happy. Her response...

"Ok, I understand your complaint. McDonalds does hire a number of Hispanics who work in the kitchen, however, they are supposed to understand English." She went on to say, "The owners of this McDonalds have opened two more since this one opened and they are not spending as much time running that one." Then she admitted, "That this particular store has recently received numerous complaints for the same problem."


Good to know, it's not just me. I still think it will be awhile before I visit again.

 

100 million fat people can't be wrong!!!!!!!

 

Sweet tea is obviously the problem! Really, does anyone drink that stuff? (from a Northerner)

 

/Flamesuit=on

First off, with this being America, I applaud your decision and right to inform a company that it needs better services. Even though I am not scheduled to work until thursday, I'm going to put on my Wendy's hat and get on my soap box.

I'm going to say, yes I work at Wendy's. I'm 17 and still loyal with my first job for almost two years. In a nutshell, many people who have never worked fast food don't understand the inner workings of it. I'm going right out and saying that physically, fast food work is (IMO) more demanding than most jobs out there. Not to mention the pay sucks and in my shoes, I meet over 3,000 people a day. There's a pretty good chance some are going to be ticked off from other encounters before coming into that place which sets off a chain reaction. Secondly, I'm not trying to back up Mickey D's at all, but whos to say a new 16 year old on his first day at work wasn't back there making sandwitches? Sure, they should have a more senior employee as quality control, but when you have almost 20 orders at the same time, things can get pretty hectic. Now add in the factor that maybe some other customer has offended an employee. It happens to me a lot and it also affects my work performance. I don't like it to, but it does. Again, I'm not saying you are in the wrong for sending that complaint (sometimes I would like to send a few) but what I am saying is maybe for a minute you should put yourself in that teenagers shoes.

Now onto the language problem. At my work, we have a spanish woman who can speak and understand english, but not suited for customer contact. I believe this is fine. The employees can get along and communicate but putting someone who does not know how to speak English in customer contact is a BAD idea. 'Nuff said.

Who said it is easy? Have you ever been back there? I can personally say that fast food, although it does not seem like it, is again, physically straining. Mentality is a big part here too. Several people working together, one could easily mistake your sandwitch for another that said "ONLY CHEESE" or something along those lines.

EXACTLY. We routinely get complaints. Some big, some small. But I can tell you this- it never happens again. We always improvise if something happens so it doesn't happen again. Let them know they took too long. Then maybe they will hire on an extra person or schedule another shift manager to make sure everyone is keeping their cool and getting the orders right.

And theres something I can't seem to understand about some people as an employee. Some people are allergic to certain things and 99% of the time you will get your sandwitch the way you want it. Personally, I do not like mayo. If I specify and it is on it, I'll eat it. Maybe I'll take some off. But unless you are deathly allergic to it, I just don't understand why people take their time to complain. Maybe because they know they get every item they bought (defective or not) refunded and a free order next time around?

 

I agree with you. Most of the time, local restaraunts are better. I am not sure of how McDonalds does it, but Wendy's isnt some "giant corporation". It is a large group of small, local companies that run franchises. In North Florida, 13 Wendy's are owned by a different company than say West Texas. Also, the money that the N. Fla Wendy's takes in is bought from a local supplier, and advertising is done on the highway, radio, etc. So actually, your money does go back into the local economy.

Why? He was complimenting your tastes

Same here. I get free meals but apart from the salads, I don't eat there anymore. Taco Bell and sometimes BK are the rare ones I visit.


Wrong.

Lets say Tom has a bad experience and dosent go back. He's so mad he tells 5 friends. Boom. You just lost 6 customers. And who says they spread the word? Soon enough, one turns into many. I can tell you with all seriousness that most places take those complaints serious.

Wendy's is a lot more strict on customer complaints versus Mickey D's. Knowing this, if I have a bad day, as soon as I walk through that door I smile becuase not as a employee but as a good person, I just like to make people happy. Just because your down dosen't mean the 3,000 new people you meet should. And some are repeats.


From my experiences, one of two things:

A.) Some other person (perhaps ordering in front of you or behind you) ordered the same sandwitch, but as a veggie burger. Basically everything except the meat. And they simply forgot which one was the veggie and which one isnt.

B.) The grill operator may have laxed out and didn't lay any meat. Sandwitch maker then prepares XX amounts of sandwitches and waits on meat. Maybe another sandwitch maker comes in and starts wrapping crap.

I've seen both happen several times.

 

Ah yes- Drive Thru. My department.

I tell you what. At our store, we have the crappiest system ever. Speakers are old and used. Not to mention out in the elements where they pick up background noise. Then the number one problem may be the voice. People don't realize how important it is to speak at a slightly elevated voice level, with your head directed towards the mic. Most of the time we will get black people who sit hunched down looking forward mumbling stuff and if you keep asking them to repeat it they don't speak up or anything. Maybe it was the cashiers fault. It happens to me. The "ONLY" "NO" and "ADD" buttons are right next to eachother. My philosophy is when someone orders a custom sandwitch, I will repeat it back to them, not to mention the screen should show the order.

S*** rolls downhill. When you call it in and the main office recieves it, it goes directly to the general manager of that particular store. Then if it is serious, it will roll down to the actual employee. Again, I dunno how McD does it, but our VP (who recieves it) will suggest something and the GM make sure it gets carried out. If you complain about a store, the manager will be reading it the next morning.

I've had several instances of people coming through on motorcycles. I live next to the I10/I75 corridor, the gateway of north Florida. Are you familiar with Bike Week?

And yes there is a law on that. We have to deny walk-ups for safety. If there is an obvious reason, such as an oversized vehicle, they can stay in and order and step out for a second, but if you just walk-up with no car in sight, see ya!

Oh these are fun. Next time pull forward a bit more. Height has nothing to do with it. The "sensor" you are referring to is a weight pad. Ever sit at a red light? Same principle.

Its true. Plus the meat isnt as fattening as McD's.

/Rant off

 

That's not so bad. The other day I went to wendy's and ordered 4 meals. Two of them being specials, one plain with bacon and the other a cheese burger plain. I drove off since I never had problems with wendy's and when I got back to the family one kid was happy and the other one nearly cried cause his bacon burger was messed up with cheese. Everyone working there was full blooded english speaking americans too. So I can't just blame those who can't speak english. I was even super nice and respectful too.

 

Raptor, your work ethic and attitude will take you far my friend.
Keep on, keeping on.

 

It's all for fat people!
FAT
FAT
FAT
FATTY FATTY FATA$SE$!!!!!!
America is Fat.
Shame on CORPORATE AMERICA!
They are all fat too LOL.

 

Arrogant much?

People eat fast food because it is cheap and convenient. Cheap and convenient are good anytime, and especially nice when you have kids.

I'm guessing you don't have any kids. When you do, and you are juggling your job, a tight budget and getting your kids to and from their various activities, you will find fast food can be a godsend.

Until then, enjoy your hand prepared stir fried tofu and snow peas, and try to think a little better of the rest of us, your inferiors.

 

I have a friend who is overweight.
I told him I was glad I wasn't in his shoes, getting judged by the public because he was fat.

He said, "Well Raoul, I can lose weight....."

 

I will agree abou the convience thing. We have 6 people in my house and my mom cooks 99% of our meals. I had Buger King on a field trip 2 weeks ago and that was the first chain food I had had in a long time. Time is everything as DDD said so I can understand why people eat it; I just prefer the luxury of mom's cooking

 

The red light coils work by inductance not weight. A mass of metal (your car) over the coil changes the inductance in the coil. A lifted truck could be high enough to not vary the field enough to be detected but move a little bit forward or backwards and the differential will trip it.