I haven't been here for awhile, but reading this thread just boggles the mind ... In my case, I bought a brand new 98 F150 in late 97 and, with 65 miles on the truck, after a re-occuring issue with spraying coolant in engine compartment, I was told that my truck needed a new engine. My position was that I needed a new truck. Long story..short ... My dealership found and brought in a new truck for me and let me drive it for a week before deciding that I would accept the new one as a replacement for the original truck. I now have 180,000 miles on the truck and not a complaint. I don't know what Ford's position on the truck was, but I do know that my dealership took it upon themselves to make it right for me... In this case I think a new truck is on order and I hope that the lemon laws protect the buyer. The buyer has every right to want and to expect a new vehicle!

 

Im a autobody tech, not a union worker and I have a prop with quality of ford...... everything has went down hill on all boards not just ford. Our stuff is made overseas, not because its a better quility job its cause its cheaper and they can become richer. I feel bad for this guy but their will be bad products.... every manufacture has bad products, that is the job of the dealership/ company to take care of the prob and they are dragging their feet but to say Toyota does it better is stupid.. they can afford benefits they dont because Nobody cause whats make her or not and thats your chose... they just arent better products.

 

When quality is put in the workplace, and rewards for that are instilled, that is when the issues will decline. that goes for all manufacterors. We need to take back our course in manufacturing. Shipping it overseas is going to threaten our national security along with the loss of jobs. I hope he gets a new truck, and some compensation....

 

Did you?

 

Today i got some interesting news. I was told that FORD wouldnt not be repurchasing the truck, and they would make the first payment. But, the interesting part is that the 5.4 3v engine that the dealer was told would be there by 6-11 is actually on national backorder. The dealer said there is no way ford can find an engine, ship it, and have it installed in the 7 remaining days that i need to file lemon law. Way to go FORD. Great way of handling your customers. Rather than biting the bullet in the beginning, you would rather lose customers and still have to replace the vehicle. Awesome customer service.

 

See if you can get the dealer rep's name and post it. The rep is the one who authorises this stuff.

If it is any comfort. My secretary bought a new KIA

She had it for a month and I thought she was affraid to drive it to work so I asked she said it blew the transmission on the way home from work on the first day. 2 months later she got it back. 1 week later the lights went out on the back. She got rear ended (small tap at the light) taking it to the dealer. When she got it back all was good. now its been 6 months and she is driving her Mom's car....whats wrong now.....brakes went out and it's been 3 weeks....why????? They are waiting for a new antilock brake valve to come from Korea. Why don't you ask for a new car....And they laughed....her husband is a Detroit Cop so I imagine they will see thing in a new light next week.

 

Well i have 6 more days until i can file for the lemon law. That will make it 30 days inoperable. The dealer said that ford told them that "the engine is on backorder with no possible eta to be given. The general manager of the dealer said there is no way possible for them to find and install it by next tuesday.

Looks like i will be getting a replacement soon enough. Too bad that i wont be buying another Ford product again. Dont get me wrong i like fords, and i chalk this incident up to very bad luck again. However ford could've and should've handled this situation much better. Bottom line is their customer service has lost them another long standing loyal customer.

 

I agree. I thought my situation was horrible, and I couldn't even imagine being in this poor guy's position. My new 05's brake pedal faded to the floor a couple of months after I purchased it, left half-shaft ground up and had to be replaced along with both 4x4 vacuum solenoids a few months later. Last straw was last Saturday when I had to be pulled up the boat ramp because 4wd wouldn't engage and then it wouldn't start. Towed to the dealer from the lake and traded that day with 23,000 on the clock. Bought a new loaded 07 scab that now has 250 miles on it and I hope I won the quality spin the bottle game now after reading this. I don't know about anyone else on this board, but 36k is a whole lot of money for me and I expected better out of the chute than that. If the 07 turns out to be a turd, guess all I did by buying it is reinforce that there's a sucker born every day.

 

Oh the dealer rep or zone managers' name is Heather. She is the one who turned down the buyback. She turned it down also knowing the engine was on backorder. Doesnt that show that they would know that they wouldnt make it in 30 days? Why would it seem that they dont want to buyback the truck outright, they would rather do a lemon law buyback? Wouldnt it make more sense to buy it back out of good faith and keep a customer satisfied. Oh and guess what, they (ford) does know i am posting all this on here, so i welcome whomever is reading these.

Can someone honestly tell me why ford would rather lemon law it, than buy it back? Would they rather lose a loyal customer? Do they get to blame it on the engine manufacturer? Do they just not want to set a precedent of buying back vehicles? Or do they not want to replace my lincoln because they wont replace a ford?

In six days they will have no choice but to legally lemon law it. Way to go Ford, you guys have once again shown how you feel about your customers. Great business running skills.

 

What you've probably got here is a bunch of people along the line who are doing a better job of covering their asses than they are of customer service and satisfying customers. With the huge losses Ford had last year, it's not hard to guess that there is pressure on these folks to cut costs. The way typical middle management works, these people will never be rewarded for making a customer happy, but they're sure to catch hell for running up the warranty tab.

I'd almost bet that a lemon law cost is accounted differently than a "buy back" cost too, so these underlings can keep their particular scoreboard down by letting it just go the lemon law route instead. They can blame it on the supply chain that way too instead of taking ownership of the problem.

You'd hope Bill Ford and other top level folks would want this handled differently than it has been so far. If so, they need to wake the F up and smell the sh***y reputation that is being built.

 

Well i got a call today from the zone manager. She was looking for the wrong owner, but atleast had my phone number this time. I went off on her and got that out of my system. I appologized for jumping on her about it, but it has gotten out of hand with looking for the wrong person. So i started the coversation over nicely this time. She on behalf of Ford motorcompany, wanted to let me know that they infact were going to step up to the plate. They will be replacing my truck based on not being able to supply an engine in the 30 days, which would declair the truck a lemon. If the engine had made it there last week however, i wouldnt have been given that option.

So i would just like to thank the people at ford for doing the right thing, and standing up for their product. I never once bashed the product, just their customer service. Anyway, hopefully the dealer will have an easy time looking for a black on black mark lt. It wasnt easy finding this one.

 

What ever happened on the news media input you were going to give? If and when you get your truck, I would write a letter to Bill Ford and the board of directors. I would also post a certified letter to be read at the next stock holders meeting. You are much too patience with their incompetance to meet your expectations of a new vehicle. Not to belittle you but this is exactly what I have said that we consummers become to complacent with poor products and poor service. I would have pursued a lawyer after 20 days and made it clear that you would not tolerate such poor customer service. That region lady is just a pawn, but still in a important position, and should have been fired....

 

what a nightmare

 

Glad to hear it going in the right direction...finally.

I've been through the process a couple times, twice with Dodge and once with GM. It's no fun and we found we couldn't trust anyone but our lawyer (imagine that), but in the end we got all our money back. In fact, with the Dodge vehicles, we received 100% of our purchase price + tax, all our money from insurance (~3 year worth), all the money we spent for fuel, all the money from our maintenance / services, tires, etc. The owner of the Dodge dealer was a complete jerk to us all the way up until the last day, which is when we no longer had to deal with him. We did however have to go into his dealership to meet with Dodge and that went smooth thanks to our lawyer.

A really funny thing happened a few weeks later. Unbeknownst to us, the owner of the dealer was looking at a house for sale at the end of our street. My wife and I happened to be out for a walk and heard yelling near a group of people at of the end of our street, so we walked down to see what was going on. There was Mr Jerk Tony sitting in his trick lowered Viper with his woman as it lie there stuck down the driveway. Apparently it was teeter tottering back and forth and then it lurched forward and scraped its way down the driveway and smacked into some bricks…hehe! He was already flipping mad and embarrassed before he saw us. Of course we were nice enough to ask him if he remembered us . You should have seen his face when he saw us, especially when I yelled out to him “what goes around comes around”! We stuck around as the crowd picked up and got to see his Viper pulled out as it loudly scraped the driveway before making its way back to the street. Karma!

 

Glad to see things got worked out for you.
When you get the new one toss a Whipple on it and tear up the neighbor hood