That's a good thought. Unfortunately there's no discount if you need one sent out in advance of your core being returned; that's my problem, I can't have the truck down for a week or two with shipping both ways.

Jody

 

Brian would work with you. Do overnight shipping and you could have it put back together in 2 days!

 

Turn around time on Apten's side is 1-3 days. Just add the desired shipping time and it really isn't that bad.

-Kimball

 

You're still talking 4-6 days minimum and I have to drive this truck every day. Also next day air freight both ways from me to him would eat up the entire $150 savings. I do wish he had some kind of discount for the guys who are willing to put up $600 in core charges. Not sure I understand the lack of discount just because I don't want to send in the core first; he has cores to work with.

No slam on Brian, he's been great. Just get a little break for guys like me!

Jody

 

the reason we can't do the core exchange program on the group buy is because we only have 3 cores, and so far we have taken in nearly ten times that many superchargers to modify for the group purchase. There simply isn't enough to handle that type of demand, and by the time we get in more cores to handle the demand we would be long past the window for the group price.

We send out known good cores with good seals and bearings. When the core is returned we normally end up spending a fair amount of time and money to refurbish the customer's used cores and bring them up to our standards. With the discount already given for the group, we just can't cover the expenses of the core program in that special promotion.

so when we do an exchange, we are sending out a clean supercharger in excellent condition and taking back an old one that is dirty, possibly scratched, and in most of the time in need of refurbishment.

Brian

 

Experience with Apten thus far:

Hope called me end of last week to make sure I was still in the group purchase.
Sent out the Supercharger Monday Afternoon (standard UPS ground).
They got it today, called me this afternoon, (I was in meeting) called them back, gave them billing info, Spoke with Brian regarding Chip tuning changes, answered all my question.
He will ship it back in 2 days.


SIMPLY INCREDIBLE!

The group at Apten deserves a for putting together this Group Purchase.

 

I still don't get it. Are you saying that you aren't checking the seals and bearings on the units that these group buy guys are sending in? The more I think about it the less I like the fact that you're charging me almost 40% more than the rest of these guys simply because you're supplying the core up front instead of me sending one in. It's not like you're supplying it for free....you're keeping an extra $600. of mine until I return my core. That's about twice what it would cost to replace it with a good used unit if I didn't send it back. If you are checking the seals and bearings on the group buy blowers, why am I charged differently? If you're not, why not and do these guys know that?

If you have no spare cores then I understand that I have to send mine in first. But you do, or at least you told me you would have some tomorrow so you could do one for me. I'm not trying to be a jerk, I just really don't get it. Does anyone else get it and can explain it to me so I understand?

 

if you want to give me a call we can talk about this, toll free 877-273-2288. I don't want you to be upset after dealing with us, and I get the feeling that you aren't happy with what we could offer you. I'll do my best to try and explain it better on the phone and see if we can't come to somthing that is more satisfactory for both parties. The last thing I want is for you to walk away feeling like you were taken advantage of.

Brian

 

Brian,

I appreciate your patience with me, just trying to understand. I'll give you a call.

Jody

 

I definitely agree with I-Menace about Apten's service. They are very professional with their customer service and they treat their customers well. I think Brian and Apten Performance deserve from the Lightning community.

 

Ok not to stir anything up. I'm just trying to clarify what I was told before I sent my blower in and what was just said. You just said that you can't refurbish the blowers with the group purchase because it would take too much time and cost too much money. I was told before I sent mine in that the bearings, rotors, and whatever else was going to be checked while ya'll are working on it. Is this not true now because it would take too long and cost too much money? Just a little confused

 

I have plans for this Mod also, but will def be one that also needs
the ported one "in my hands" first, so I can do it all in one wrenching.
I also do not want to take my S/C apart, nor do I want to put one back together, I want to simply unbolt mine, and put the Apten on, THEN send mine back.

Brian, I know you guys have an adjustable upper option,
I use SFPH Dial-Ur-Boost. Do you happen to use that hub too ?
I will need a Ported One with that Hub on it, if I go the Core
way.

BTW,
any gaskets and or other things needed to do this ???

Thanks in advance
Rob
rob3832@hotmail.com

 

I have been reading these post all along and I want to have Apten port my supercharger........ At least I thought I did! I also would need the ported unit in my hands before I removed the old unit. My Eaton only has 14,000 miles on it so Apten would be getting an almost NEW unit. Somewhere something does not compute about what is being said about the difference in the exchange program and in sending your own unit in. If I send mine in I expect it to have all new bearings in it when I get it back (or at least make sure they are in good shape). Same if I do an exchange. What's the difference in an exchange unit needing a new bearing or a unit that will be returned to the orignal owner needing a new bearing? Brian, you have been very good about answering questions, but this stinks! If you are going to make any unit sent to you perfect before you send it back, then there is no difference. If I send you my unit (to be returned to me) with a bad bearing (or all bad bearings) unless I don't understand what you have said in previous post you would make it right before sending the unit back to me (all part of the quoted price). I'm sorry, I do not see the difference. Brian, I really want to do business with your company but I don't see your point on this one.


Also, I really think Apten should be a supporting vendor on this site to be able to peddle their services here. The price to be a supporting vendor is VERY reasonable.



Thanks,
Jerry

 

As far as I know there is only 1 shop outside of Eaton that is qualified to replace the bearings and that's Magnuson Products. They are a Eaton qualified dealer and can upgrade the bearings in your blower for just under $250. This is, replacing EVERY bearing in your blower. They even replace the rear bearings and upgrade them to a better quality bearing. Most don't seem to understand when you put to much tension on the front nose with a tight belt and larger pullies you crush the plastic sleeves in the rear bearings which then causes the rotors to make a slapping noise . Vendors just tell you it's cavitation and hurts nothing... It's REALLY the inability of the rear bearings to take any added stress over oem rpm's.

 

Guys Guys Guys...

A S/C must have highly controlled tolerance standards.

Apten, has high standards and will perform. Brian gave his word that his service will meet "Aptens standards". Give it a rest allredy!

& btw: Don't fall into the trap of thinking that "new bearings" are better than what you have already. It's not uncommon to have "new bearings" installed and they are *worse* than what you had to begin with. I've spent many years in this area of motors and trust me on this one.

Were not talking about a new TV or vcr here. At the end of the day it comes down to the actual tolerances, alignment between the rotating pieces, & adequate lubrication. Not whether it's new or used.

Rich