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Houston- Regional Service Manager

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Houston- Regional Service Manager

 
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Old 09-08-2010, 09:37 AM
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Houston- Regional Service Manager

Please help. I have a 2009 F-250 with a 6.4 Powerstroke diesel. It has been out of commission since early July (it is now Sept) due to fuel rail availability issue. I want to escalate the issue with Ford but all the dealer will give me is the 1 800 number. Surely there must be a Regional Service Manager that I can actually talk to. Can anyone help me with a name and number?
 
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Old 09-08-2010, 11:59 AM
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it depends on the dealership, what dealership is it at?
 
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Old 09-08-2010, 12:11 PM
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Regional Service Manager

Hmmm....not sure why it would matter. It is Conroe Ford but I am looking for a Regional Service Manager. Perhaps someone over all of Texas?
 
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Old 09-08-2010, 01:23 PM
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With the title I thought you were him... I was going to warn the guys to hide their mods.
 
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Old 09-08-2010, 01:58 PM
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Looking for the Ford Regional Service Manager

Thanks for the reply. I am sure that someone in this forum knows who the Service Manager is for the Texas region. It would be nice to talk to a live body instead of the Ford Customer care hot-line where you leave a message and then hope / wait for them to call you back.
 
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Old 09-08-2010, 02:27 PM
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Originally Posted by garyspm View Post
Hmmm....not sure why it would matter. It is Conroe Ford but I am looking for a Regional Service Manager. Perhaps someone over all of Texas?
the service manager wouldnt be over the state it would be over the dealerships they work for, and do you mean gullo ford? never heard of conroe ford
 
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Old 09-08-2010, 02:34 PM
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I am not looking for someone connected to the dealership at all. Someone that works directly for FORD.
 
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Old 09-08-2010, 04:46 PM
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I highly doubt you will get that phone # on here.. This is what Ford's website says



Contact Us


About Your Vehicle

Your complete satisfaction is of primary importance to us. Should you ever have questions or comments about your Ford vehicle, we suggest you follow these steps so your concerns can be addressed as quickly and efficiently as possible.

* Contact the sales representative or service advisor at your local dealership. To find Ford dealership contact information,visit the dealer locator.
* If your inquiry or concern remains unresolved, contact the sales manager or service manager at the dealership.
* If your inquiry or concern cannot be resolved at the dealership level, or for other purposes please select a topic below to e-mail us your comments or questions. If you live outside the U.S. or Canada, please visit the Ford Global site to find your local contact information.




It looks like you will need to email them.. I would suggest 3 or 4 emails a day.. Im sure they will get back to you , Plus you will have a paper trail of the complaints.

Direct link to Ford email:
https://secure.ford.com/footer/conta...eServiceIssues
 
 


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