Quote:

Then, i also see stuff like 2_FAST4U comlaining about shop time to do stuff like a wiper motor housing cover.... I wondered if he bothered to ask what the average listed shop time was (yes, they have information like that), as well as where it was located.

I was told by the service writer that the job would take a half hour to an hour. I said, "ok, I will wait for it". Then why did it take six hours??? Hmmmm, because it was low priority, and nobody said a damn word about it being low priority. I don't blame the techs for that, it was the service writer. Trust me, I expressed my feelings when I left.

And yes, I was complaining!! Why?? Because I have a right to complain.

 

This morning I was glad I bought a Ford. Now I am almost ashamed, based on the behavior I've seen here. Ridiculous comments about a ridiculous subject. I won't even touch the subjects of grammar and spelling. The gentleman who started this whole mess should have found the manhood to deal with the technicians at the time of the "problem". Stirring everyone here up will solve nothing unless he wants his supporters to come over and "get his back".

Aside from that, I finally see who bought all those silly pissing Calvin stickers. Hey, maybe you guys would buy one that has him pissing on everything but you and your "L".

I love my F-150 (I like to call it my "fitty") but I guess I'm just not that serious about it. The real world does that to people.

 

Well, sorry to disappoint you, but I don't feel like an ***.

If dealers bother you so damned much why the h*ll didn't you go get JDM to put on your wiper motor gear cover? Let's see four hours up, one hour for the repair, and four hours back. Sounds like the dealer saved you some time to me. Quit your B**chin.

And to be honest with you, this is why I refuse to work on SVT products. Because 90% of the owners are whiney dweebs with no life.

As I stated before anyone that drives four hours to get his car worked on is F**kin stupid.

All you do is bitch about the dealer this and the dealer that. How many dealers have you taken your lightning to? My bet is not more than one or two. And because of that you've deemed all ford techs to be ignorant. And you wonder why SVT owners don't get the perfect treatment they feel they deserve. Guess what, ford sells alot of vehicles that cost more than than your lightning. And for the most part customers are respectful and understand that we do the best we can. On the other hand I've seen very few SVT customers with the same attitude. Most of them come in with a bad attitude b**chin because their ford had the nerve to break. I have news for you, sometimes cars break. Even SVT vehicles. Our job is to fix them, not modify them, or cover up for your abuse. I would gladly give ford a ring if I found that a modification caused a failure. I have done so before, and I'll do so again.

As the technician I owe you nothing I will repair your vehicle the way it should be repaired. I didn't build it. I didn't break it. I'm just here to make everything right again. No wonder I let some other poor guy work on SVT products. To me you guys are no better than any other customer that comes in the door.

 

We say it a little different. "the customer may not always be right but he is always The Customer!"

 

Well, this thread has lived up to it's original subject. Let it die!!!!!!!!!!!!!!!

PS: thanks for the 40+ response e-mails, get a life,,,,,98

 

Dearest 'Tek...

Apparently you misunderstood the entire point so please wash your hands, sharpen your pencil (remove pointy end from ear first), and take take some notes.

The point is this:

1. **** poor attitudes (by customer or tech) is one, if not THE, cause of many ill feelings between customer/tech/service. SHOCKER... we agree on this.

2. By sharing experiences (good and bad), we have ALL learned the idosyncracies our beloved hellfire, biotch slappin spawns of Lucifer have and how to best deal with them, dealer involvement or not.

For example: Clunk, Intercooler Leak, p!ss poor engineered spark plug threads (all 5.4 motors), coolant leaking on coil pack, windshield gasket popping out, and window motor thump along with a polethra of goodies to make them plainly kick *** and take names.


More importantly, 'test driving' (read: Joyriding) a customers vehicle IS NOT A DEFAULT PERK OF YOUR JOB. PERIOD, PARAGRAPH!!!! Far from it in actuality. Now, if you would ASK for a quick cruise, maybe the owner would accomodate (see #1 above). If you feel this is incorrect, please feel free to leave your vehicle with me whilst I wrench on it. What did you say you drive again?

With that said, let me share a Cliffnotes version of an experience with writers and techs from a local dealership

Took truck in for intercooler leak (learned about it here, hmmmm)

Dealer: Your Lightning doesn't have an intercooler.....

..after careful and POLITE explaination... intercooler replaced.

truck ready, go to pick it up and it all scratched to *****, interior greasy, and 35 miles on the OD....unacceptable

From? you guessed it....an unprofessional, know it all, isn't getting paid for **** for this warranty job 'tech.' Must be SVT certified by your account. No?

issue resolved? yes... bumper repainted....

Did I return, yes.. with STRICT instructions for vehicle NOT to leave dealership unless I was present and with Service Manager only and I went over it with a fine toothed comb. It is called presedent my good man.

Also, I stayed around and politely greeted every tech that worked on my vehicle after that. Unbeknownst to them, they established face to face accountability and the ball is in there court, so to speak. Something magical happened. Fixed right first time and they were thanked. Still had a touch of grease on the door panel but let's not split hairs.

In regards to your tattling to Ford, what do you propose would be the proper fix? Hack the PCM and roll back the OD to hide a joyride after you call to void their warranty due to his installing an engine killing K&N?

Next...

 

Hmm, away from my computer for three hours, ten complaints about this thread from participants and non-participants alike. I think, based on popular opinion, that it is time to shut it down. I request that the subject matter of this thread cease in this thread. I don't want to have to delete future threads because they are simply rehashes of this one. Thanks.

Steve