Well I finally got time from work & family to actually install my new DDM slim ballast HIDs in but when I unpackaged them one of my 6000k 55w bulbs the ceramic was extremely loose and the bulb was split at the base ..... So all in all DAMMIT !!! I really wanted to install the HIDs tonight well maybe I will just do the fogs...anyways not impressed with DDM's packaging right now haha... Well I emailed them just now to see if they will cover it which I would think they would...I am scared to see how their customer service is though some guys said that its not the best but I hope it is

 

yeah DDM sent me the wrong connection from the ballast to the oem harness. and i emailed them Friday. so hopefully they can send me the replacement. yeah i wasn't impressed with the packaging either.

 

wow what a buzzkill. how did the fogs turn out?

i hope they get back to you

 

Decided not to do the fogs tonight rather do them all at the same time.. and do it in better light than my garage at night

 

That does suck. They must have changed how they package them because mine was packed very well. Economy bummer.

 

I think you guys may want to either call DDM or try their "ticket" system. They are notoriously SLOW on responsding to emails.

http://ddmtuning.com/support/index.p...kets&_a=submit

http://www.ddmtuning.com/index.php?p...=return_policy

Copied from their site.

DAMAGED ITEMS OR MISSING ITEMS FROM ORDER:
Products damaged in shipping or having items missing from the packaging must be reported to DDM Tuning within 72 hours of delivery BY TELEPHONE ONLY. These are the rules given to us by our delivery companies. Therefore, be prepared to examine your order within 48 hours of delivery to make sure it is complete and undamaged. Reports after 72 hours cannot have claims for damage or loss reliably filed against them and the best we may be able to do for you is to repair the items at your cost for parts, labor and shipping, if repair is possible. After 72 hours, missing items must be purchased. Damage or lost package claims are filed through the freight company and we must follow their process. We will need clear pictures of the damaged items before we can process any claims.

Good luck with these guys.

 

All I can say is "good Luck". Same thing happened to me. After all the return shipping from Canada, it was cheaper for me to just eat the cost of the broken bulbs, and buy a replacement set. Well, when they get here 3 weeks later, guess what? One is broken as well. So from two sets of bulbs, I was able to pair up one set. But I'm not happy with the service at DDMTuning, and when I need new bulbs, I will be using a different provider.

 

Well I've been trying to call them for the last twenty minutes and got nothing !!!

Hope this gets resolved, I'm not bad mouthing anybody else YET !

 

yeah i tried to call them earlier this morning along with sending a new email.

 

Well when I changed the priority on the "tickets" on their website, and put it in the return/warranty section and customer service. Well they answered me on the return/warranty section and the priority is URGENCY now.

They are going to put in a claim with UPS and I sent them 3 pics too

Hopefully it will get the ball rolling

 

If i were both of you guys i would send these kits back to ddm and call it a day. I just got my retro-solutions kit on christmas eve and their customer service is great, Todd answered my emails very promptly, and everything is working flawlessly. I'm not affiliated with them in any way, but their customer service is over the top and product is top notch too. Remember you get what you pay for and that includes the service that comes with it.

 

well i got a hold of DDM they are sending me the right ballast. answered my phone after 3rd call. so hopefully it goes good. they said it would be mailed to me by friday.

oh i just went to the retro solutions website. there is no "F" ing way that i would pay that much for lights.

 

I hear great things about Retro Solutions but they are outta my price range

 

Yeah Retro's were out of my price range as well. When I received my Raptor Kits the tabs to my lights were broken off. ??? I don't know how it happened. But I called them and they were able to send me out some of the new sockets. (They twist off) So I waited a week because of it being christmas and all. When I got them they were the wrong ones!! So i had to wait all fricken weekend since they came christmas eve (Thursday) to call them. I called them today and emailed them a picture of the difference of the two and they said they switched to a different man. Said there were no other differences other than the socket though. But all in all they said it was an honest mistake and that I should have the correct ones by Friday.

I got one of them installed as well as my fogs. There AWESOME!! Just to give you something to look forward to!

Brent

 

Thanks Brent...that is good to hear