Sounds like DDM is stepping up to the plate and addressing the situation for you guys, that's good to hear. Hopefully the delays were just because of the holidays.

 

thats what I am hoping for

 

Your welcome man. When you call if you put 2 in for Tech Support you will be on hold for a while. Every 10 or 15 seconds it will say press 4 or something to continue to hold. I did this probably 10 times until someone picked up. Then I kept them on the line after I told them what the problem was and got the email and emailed it to them and confirmed they got it. Then he went to the back and talked and found out what I needed then called me back and said they were on their way. The number I used was 858.633.2020. Thats what I did to get things resolved.

Brent

 

yeah I called them like four times and it was busy everytime it was the same number too

 

Yeah I got the busy line to. I probably called 5-10 times. Yeah I was that mad.

 

If you want reasonably priced HIDS and fast service, you should try this. Check out the prices and 1 to 3 days delivery. www.wholesalexenonhid.com

 

In my life I've bought four sets of HIDs off eBay. Two for me, one for my sis and one for my bro. All from no-name sellers for $40 each and I've NEVER had any problems with any of them

Oh the irony

 

Retro Solutions customer service is 1 thing. EMAIL! THERE ARE NO PHONES! Honestly, there are so many companies out there, there all going to be about the same. Just hope your lucky and have a good kit, is what Ive learned...