2011 Dealer rip off
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I see two parties here, no one appears to have been dishonest in the deal, a contract was made and signed by both reps...then afterwards the company realized their rep made an honest mistake.
It's too late to go after the customer, retrain the sales rep and move on.
It's too late to go after the customer, retrain the sales rep and move on.
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Joined: Feb 2010
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From: Central Illinois
Update: It's been since a week since I bought the truck. No contact from the dealership since 05-13-11. Taking the truck on its first trip. Going approx. 400 miles to trailer my race boat. The truck has 350 miles on her right now. Not going to get the trailer until 600 miles on the truck.
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From: Boston
I think the answer to this question is, and almost always will be THE DEALER.
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From: Boston
With nearly twenty years experience in the business, holding positions such as salesperson, sales manager, general manager, and partner, I've read this thread with interest. We have made mistakes in calculating profitability on deals in the past, for all sorts of reasons ranging from just plain crappy salespeople to desk managers not understanding the operating system to bad trade evals where damage was discovered after the fact. In none of those cases did we ever contact the customer and ask for more money to cover our mistake. Someone else here stated that the dealership and it's staff are the professionals in a vehicle transaction, that is absolutely correct. As professionals, it's our responsibility to get it right. If we don't that's our fault, not the customer's, whether the deal's in the red or not. End of story as far as I'm concerned.
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Joined: Feb 2010
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From: Central Illinois
Update: Received two letters from the dealership yesterday. One was from the salesman thanking me for buying a new truck from them. Signed by him with the words THANK YOU!! written out. The other one was from the general manager again thanking me for buying an new truck. It also told me that Ford would be sending me a survey and it was very important for me to fill it out. He said if I could not fill every category with "completely satisfied" to contact him and he would do everything in his power to make me able to do that. The general manager also mentioned that he knew about the conversations his staff had with me after the sale and hopes the conversations were meaningful.
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Joined: Sep 2008
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From: Ontario, Canada
Update: Received two letters from the dealership yesterday. One was from the salesman thanking me for buying a new truck from them. Signed by him with the words THANK YOU!! written out. The other one was from the general manager again thanking me for buying an new truck. It also told me that Ford would be sending me a survey and it was very important for me to fill it out. He said if I could not fill every category with "completely satisfied" to contact him and he would do everything in his power to make me able to do that. The general manager also mentioned that he knew about the conversations his staff had with me after the sale and hopes the conversations were meaningful.
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Joined: Mar 2010
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From: Calgary, Alberta
Hopes the conversations were meaningful? WTF does that mean? Toss the whole survey, in the trash, but keep the letters in a file. You never know how, but they might be useful some day.
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From: Central Illinois
I have no idea how to take that statement. Is it sarcasm? Admit to defeat?
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Joined: Mar 2011
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yeah i would take that as sarcasm from the dealer. The last truck i "tried" to buy had been wrecked. And the dealer was a total jerk about it when i pointed it out and they denied it. Then i showed them the carfax where it had been wrecked. It's amazing how much of an *** their staff was afterwards. which i returned politely :> .