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Old Mar 2, 2007 | 02:05 PM
  #226  
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From: the moral high ground
Originally Posted by powerage
.... I suggest you edit your post!!...
Just a technical clarification here.
Once a post has been quoted and then the original post is edited as you suggest, the latter post containing the quote remains unchanged.

So, two posts need to be edited.
 
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Old Mar 2, 2007 | 02:15 PM
  #227  
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I honestly could care less how many custom parts had to be made, or why.

IT ALL BOILS DOWN TO THIS: JDM has been around for a while, they KNOW "custom" takes a lot of time and money. SO...that said, why give time lines to customers that are never going to be achieved?

I guarantee you that F150online, and the rest of the world, would have problems with the way JDM was handling this case AS LONG AS JDM made sure to be upfront, and honest about it.

Instead, a customer was told a job could be done on X budget, in Y time... knowing that neither would ever happen. THAT is the part people are sick and freaking tired of.

It is your responsibility as the professional shop to take the things like the need for machining, etc, into account when giving estimates and time lines, NOT the customer.
 
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Old Mar 2, 2007 | 02:57 PM
  #228  
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Originally Posted by Tuff4rd
Julie, wow you sure know alot about this truck..I hope your not the person that Rafa spoke to when he called last to see if his truck was ready,and got a reply of "I don't know"......
He spoke to our new sales guy who didn't know anything about the truck. EVERYTHING in our first post was relayed from Jim Sr. through me.....
 
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Old Mar 2, 2007 | 03:01 PM
  #229  
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Originally Posted by powerage
Another thing NO company and i mean NO company in the world would do 18000.00 dollars worth of work for 5000.00. I think someone else isn't telling the truth either. Tisk Tisk
IF we were to bill him for every hour worked on the truck it would be about $18,000.00...
 
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Old Mar 2, 2007 | 03:06 PM
  #230  
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From: Freehold, NJ, USA
Originally Posted by Lumadar
It is your responsibility as the professional shop to take the things like the need for machining, etc, into account when giving estimates and time lines, NOT the customer.
es·ti·mate (ěs'tə-māt') Pronunciation Key
tr.v. es·ti·mat·ed, es·ti·mat·ing, es·ti·mates

To calculate approximately (the amount, extent, magnitude, position, or value of something).

As Per Jim Sr.
"If you guys are such good friends with Rafael ask him how much he's put down on his custom work."
 
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Old Mar 2, 2007 | 03:20 PM
  #231  
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Your first post was enough.. don't dig a hole for yourself. Drop it on public forums. Discuss this with your client over the phone.
 
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Old Mar 2, 2007 | 03:22 PM
  #232  
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Originally Posted by powerage
Another thing NO company and i mean NO company in the world would do 18000.00 dollars worth of work for 5000.00. I think someone else isn't telling the truth either. Tisk Tisk
Apparently you have never been to a FFW event and watched Jim and the JDM team. I have witnessed countless time that the JDM team have worked on peoples Lightnings, Mustangs or other vehicles fixing problems and not charge these people anything. I am not talking working on customers vehicles but people who have come to them and say so and so did this or that and the vehicle did not run right. After JDM got done, the people had never been happier with the way their vehicles run.
 
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Old Mar 2, 2007 | 03:30 PM
  #233  
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Originally Posted by khendrix2374
Your first post was enough.. don't dig a hole for yourself. Drop it on public forums. Discuss this with your client over the phone.
I'm not the one that started this whole thing we just want to let everyone know that Jim Sr. is not in town & he will be back on tuesday.....
 
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Old Mar 2, 2007 | 03:35 PM
  #234  
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From: San Antonio, Tx
Originally Posted by Jim@JDM
I'm not the one that started this whole thing we just want to let everyone know that Jim Sr. is not in town & he will be back on tuesday.....
Yeah, we got that yesterday at 10:32am CT From the customer..
 

Last edited by Budha05STX; Mar 2, 2007 at 03:43 PM.
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Old Mar 2, 2007 | 03:42 PM
  #235  
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Originally Posted by Jim@JDM
es·ti·mate (ěs'tə-māt') Pronunciation Key
tr.v. es·ti·mat·ed, es·ti·mat·ing, es·ti·mates

To calculate approximately (the amount, extent, magnitude, position, or value of something).

As Per Jim Sr.
"If you guys are such good friends with Rafael ask him how much he's put down on his custom work."
Wow, thanks for that. I never knew what the word meant, but apparently JDM doesn't either.

You must be as good at determining a reasonable time line (estimate) as you are at reading between the lines.

OBVIOUSLY the best you can do is an estimate, and my entire point was that JDM ABOVE ALL should realize they must give estimates only. Therefor, given JDM's "extensive" history of custom jobs I would think you would realize the need for time, and relay that to your customer in your initial estimates.

JDM keeps telling the customer in this case that "the truck will be done by..." etc etc. STOP telling your customer it will be done if you can't be sure it will. Instead, try being 100% open and truthful and let them know a REALISTIC time line and a hopeful completion date.

JDM, you aren't fooling anyone. We know damn well that you, just like many other shops in various fields will keep feeding the customer "estimates" that you have no intention of ability to meet only yo put them at bay in the meantime. It happens.

My entire point is that is shouldn't happen. I would hope JDM could rise above and use their past experience to give more accurate estimates to their customers. Then, situations just like this could be avoided entirely

Oh, and coming in here and smarting off to potential customers will probably do you as much as good as your estimates do their customers.
 
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Old Mar 2, 2007 | 03:55 PM
  #236  
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Is the main goal of JDM's posts on this thread to turn customers away??

And i say "JDM's posts" because you are representing your company(regaurdless if you were instructed) by using their name even though its the context of your posts that have personal intent.


AND THE GROWING CROWD OF WOULD BE/POTENTIAL CUSTOMERS HANG ON EVERY POST!
 
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Old Mar 2, 2007 | 04:00 PM
  #237  
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From: hatboro-pa
Originally Posted by Jim@JDM
This is Julie posting on behalf of Jim Sr. He is out of town right now for the FFW event.

About Rafael's truck.........

As for the money, JDM has about $30,000.00 of their own money into Rafael's project truck and Rafael has only given JDM $5,000.00.
Jim Sr. has spoken to Rafael about his truck on numerous occasions...
We don't know Rafael, he is just a customer that dropped off his truck for a custom project.

There are a lot of custom parts that had to be developed for his truck, like the supercharger inlet tube that took 6 weeks to get from the manufacture. The custom fuel rails that had to be made along with the the custom fuel system. The aluminum GT40 block needed machining. We keep the GT40 blocks in stock but this block required extra machining so it had to go back into C&C milling.

Another big change was the air intake that goes from the T/B to the air filter, because the way its routed makes it difficult, so hand made pieces had to be made. There was also the V10 T/B custom inlet from Whipple that took about two months to get. Many of times he has changed his mind on things. This is just some of the things...........

We have not been billing Rafael for everything, if we did his bill would be DOUBLE.

If you total up all the parts that JDM has put into his truck already it is over $25,000.00 and that leaves $5,000.00 labor when there is really $18,000.00 of labor into it.

Like I said Jim Sr. only spoke to Rafael on the phone, never in person. Jim Sr. didn't come up here to tarnish Rafael's rep. Rafael is not telling everyone the truth about his truck, but he will tell everyone how long JDM is taking on his truck.

When Jim Sr. gets back on Tuesday he will make another post and tell you evey part and the manufacture of the part that has gone into Rafael's truck.

Rafael is welcome to take his truck when ever he likes. The truck was running once already but Rafael changed his mind........
"Rafael is not telling everyone the truth about his truck, but he will tell everyone how long JDM is taking on his truck. "

I really appreciated being called a liar ! Thanks !



Compare the invoice with the astronomical prices mentioned above !



 
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Old Mar 2, 2007 | 04:05 PM
  #238  
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From: Seoul
Originally Posted by powerage
I don't know how much i would appreciate it if you posted how much money my project is running and how much i have gave you already. And i am sure raphael wouldn't either. I suggest you edit your post!!

Another thing NO company and i mean NO company in the world would do 18000.00 dollars worth of work for 5000.00. I think someone else isn't telling the truth either. Tisk Tisk
sshh.! You know too little to be demanding.

JDM has been bashed numerous times but they remain one of the most competetive shops for Mustangs and Lightnings. I think this a testament to their overall success regardless of the dog piling that occurs on these types of threads. Enjoy.
 
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Old Mar 2, 2007 | 04:09 PM
  #239  
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From: hatboro-pa
Posted by JDM:


"""This is Julie posting on behalf of Jim Sr. He is out of town right now for the FFW event.

About Rafael's truck.........

As for the money, JDM has about $30,000.00 of their own money into Rafael's project truck and Rafael has only given JDM $5,000.00."""


I gave $5000 because JDM asked me $5000.
30% of the invoice. If they had asked me $10000, $10000 they would have.
With me is black or white, there aren't gray areas.
Never failed with my word.
 

Last edited by rafa26; Mar 2, 2007 at 06:22 PM.
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Old Mar 2, 2007 | 04:21 PM
  #240  
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Huh... Never knew I (or anyone) had to pay for labor up front.
 
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