I sent an email requesting info/availability on some parts to 4wheelparts on the 5th with an automated reply saying I would be contacted within 48 hours...no reply. Thanks, all I needed to know

 

did you ever recieve your cover? I have made the same stupid mistake of not researching prior to ordering from this company.

 

I am a couple hours away and probably would have ended up on Cops

 

Dammit I'm now joining the ranks of getting screwed by 4wheelonline also. Ordered a pair of Nitto Dune Grapplers in Oct. Took them 10 days to get back with me to tell me that they were on "national backorder". Albert was person who contacted me. I asked to cancel order and get $398 refund. That was 8 days and two phone calls ago. Still no refund. Man I am so pissed at myself for not researching them. BTW the now are up to 99 BBB complaints...

 

Yes two different companies...and until someone points me to a 12 page thread regarding how bad 4WheelParts.com is then I will reserve MY judgement. I have bought many items from them via online, at their Oakland and San Jose CA stores and at the last 4 Truck Fests that they have held locally and they have been nothing but great to me. At my last visit they GAVE me a 35x12.5" discarded tire so I can use it as full size spare (I was willing to pay a small sum for it).

Now, back to 4Wheelonline.com...now THEY suck and this thread SHOULD be a sticky to protect all of us.

 

No response to emails... do not answer the phone... these people are flat out crooks... Does anyone know where they are physically located? I want to try and file crimminal charges...

 

website contact info shows...

4WheelOnline.com
6605 North Nebraska Avenue
Tampa, FL 33604

 

I sent them an email months ago after reading about the $500 re-stocking fee, asking them for an explanation, how could they charge someone such an outrageous amount (?), but never got any response.

 

Mods-

since so many people have been ripped off by these jerks, is it possible that this could be made a sticky so people can be aware to stay clear of them?

 

Thought this is funny to read on their website.

Return Policy
We work hard to ensure that all of our customers receive the products which they order. The product ordered is that product that you have ordered on our Internet site. In the case of phone orders, our customer service agents review each order with each customer before shipping. Your order is then what they have told you and have repeated back, this is your finalized order. However, we are only human and mistakes can be made. If you have received a product different than what you ordered please note that in the reason for return so we can correct the problem quickly.

"4WheelOnline.com warrants that, if a member is dissatisfied in any way with the 4WheelOnline.com service, products, technology or content, your sole and exclusive remedy for such is to not use the 4WheelOnline.com web site."

 

Bump to keep this going. Everyone should read this

 

They won't be getting my business. Or anyone I know for that matter. They stand to lose Alot more than 500 not to mention their reputation.

 

Yup!
Add me to the list of others who won't be spending my hard earned money with these a$$ jerks!
To the OP, sorry you beer got your $500 back, but rest assure, they lost thousands of dollars due to your thread.
For this I say, job well done!

Someone needs to re send this link for them to read again!!

 

That's why I like 4wheelparts. They have an actual store that i can go down to if I have an issue.

 

I have purchased from this company once and received exactly what I ordered. When shopping for additional items to customize my truck, including a Fabtech lift kit, I was not impressed by the information I was getting. I ended up buying from 4Wheel Parts because it has a store nearby in Orlando. The sales help, especially Mike Haaf, have been great. They answer my questions and make recommendations. If there is a problem they resolve it. I was in the store once when someone came in to return some led lights that looked like they had been through hell and back. The sales rep took them back and issued a refund. I have bought my lift kit, winch, tires, accessories. I will be buying wheels next. Here's the kicker, the folks at 4Wheel Parts have allowed me to leave most of the stuff there at their store while I put everything together to do a complete makeover. If you are accumulating parts like me I would buy from a reputable retailer. If you have to store your parts for awhile before installing them make sure you inspect them right away and take action if you are missing parts or the items are not as described. Know the return policy before you buy.

I am an attorney in FL and I am very impressed by the advice that has been given here. It is all good advice. Follow it.