Quality is Job ONE? or Job NONE?
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Senior Member
Joined: Feb 2002
Posts: 4,922
Likes: 1
From: Lexington, KY
Originally posted by nostreetracing
[B]
SVT_KY
It's people like you that keeps me comming back to buy a new Ford. I will not give up yet but I tell you the truth, It is getting old. I plan on ordering a new 03 lightning and will keep my 02. I will probably give the 02 to my son.
[B]
SVT_KY
It's people like you that keeps me comming back to buy a new Ford. I will not give up yet but I tell you the truth, It is getting old. I plan on ordering a new 03 lightning and will keep my 02. I will probably give the 02 to my son.
Thanks either way ! I firmly believe WE can make a difference, but
you're right about it getting old ....
Senior Member
Joined: May 2001
Posts: 518
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From: Houston, TX
Took L to the dealer, for the clunk, guess what, they replaced a bearing and it was fixed, already taken it in to someone that was an L owner that works at a dealer, didnt fix it, didnt even service my truck right, so good for trusting people
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Joined: Nov 2000
Posts: 837
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From: Payson, Az. U.S.A.
Originally posted by andrewjhaley
Took L to the dealer, for the clunk, guess what, they replaced a bearing and it was fixed, already taken it in to someone that was an L owner that works at a dealer, didnt fix it, didnt even service my truck right, so good for trusting people
Took L to the dealer, for the clunk, guess what, they replaced a bearing and it was fixed, already taken it in to someone that was an L owner that works at a dealer, didnt fix it, didnt even service my truck right, so good for trusting people
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Joined: Nov 2001
Posts: 54
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From: Northern Virginia
I don't own an L, but I feel your pain.
There were just over 8000 2000 Harley Davidson trucks made. I purchased one, and the dealer did a great job detailing the truck after I bought it as part of their dealer committment. So when I discovered garbage in the paint (all over) and that the paint on the rear wheel-well of my truck was flaking off, I was pretty upset. This truck came with promises of quality and the looks said attitude. When I took it back to the dealer, he recommended that I not break the factory paint, because it's hard to get it to match right again.
When I told him that the paint was obviously already "broken" especially on my rear fender, he said that I must've used too harsh of a wheel cleaner or tire shine, and that it must've ate through the paint. When I explained that I hadn't even washed the car yet, and that the last people to touch it were their detail boys, he called me a liar.
I went to the service manager, who saw it my way. I had less than 100 miles on the truck when I noticed the problem. What's worse, is that the truck I test drove wasn't the one I was sold. They simply pulled one of the three they had on the lot, and I'm guessing it's because somebody noticed this problem. To make a longer story shut, he took care of me. The entire rear fender was repainted, and they stripped the clear coat off the truck and re-did that too (taking care of most, if not all the garbage in the paint). For my inconvience, he threw in a Line-X spray-on, and I left happy.
Despite it all, I would buy another truck from Ford. I just hope they realize that brand loyalty is only a portion of the business, attracting new customers can be kind of hard when your quality woes are on display.
There were just over 8000 2000 Harley Davidson trucks made. I purchased one, and the dealer did a great job detailing the truck after I bought it as part of their dealer committment. So when I discovered garbage in the paint (all over) and that the paint on the rear wheel-well of my truck was flaking off, I was pretty upset. This truck came with promises of quality and the looks said attitude. When I took it back to the dealer, he recommended that I not break the factory paint, because it's hard to get it to match right again.
When I told him that the paint was obviously already "broken" especially on my rear fender, he said that I must've used too harsh of a wheel cleaner or tire shine, and that it must've ate through the paint. When I explained that I hadn't even washed the car yet, and that the last people to touch it were their detail boys, he called me a liar.
I went to the service manager, who saw it my way. I had less than 100 miles on the truck when I noticed the problem. What's worse, is that the truck I test drove wasn't the one I was sold. They simply pulled one of the three they had on the lot, and I'm guessing it's because somebody noticed this problem. To make a longer story shut, he took care of me. The entire rear fender was repainted, and they stripped the clear coat off the truck and re-did that too (taking care of most, if not all the garbage in the paint). For my inconvience, he threw in a Line-X spray-on, and I left happy.
Despite it all, I would buy another truck from Ford. I just hope they realize that brand loyalty is only a portion of the business, attracting new customers can be kind of hard when your quality woes are on display.
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Senior Member
Joined: Feb 2002
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From: Lexington, KY
Well my dealer finally agreed to repaint my front bumper
where they drilled two holes for the license plate that
declared "I got a GREAT DEAL at Paul Miller Ford".
Now I am wondering if I shoulda kept pushing for the
replacement bumper.
Funny story ... When I talked to the Customer Satisfaction
guy he told me:
"HJust wait til the next red lightning comes in and I'll trade
the bumper out for you!"
I went like "Hell no you won't ... I wouldn't DO that to
another Lightning owner, and I'm shocked you would suggest it!"
"whatever, d00d ... Just trying to make you happy."
So, can the paint shoppe do a great job (factory like)
on patching and painting? What's y'all's experience with
Ford body shops?
Cliff
where they drilled two holes for the license plate that
declared "I got a GREAT DEAL at Paul Miller Ford".
Now I am wondering if I shoulda kept pushing for the
replacement bumper.
Funny story ... When I talked to the Customer Satisfaction
guy he told me:
"HJust wait til the next red lightning comes in and I'll trade
the bumper out for you!"
I went like "Hell no you won't ... I wouldn't DO that to
another Lightning owner, and I'm shocked you would suggest it!"
"whatever, d00d ... Just trying to make you happy."
So, can the paint shoppe do a great job (factory like)
on patching and painting? What's y'all's experience with
Ford body shops?
Cliff
