Excellent points

We measure our supply chain on a perfect order and Six Sigma

Deliver what the customer wants, when he needs it, without
manual intervention. The PERFECT order needs no help.

On another note, nobody has ever impugned Jim's dedication to the
Lightning community. What customers have always had a problem
with is the accuracy of the information coming out of there.

That is just business process, and COULD be fixed if it was important to them.

What I find strange is the blame they always place on how damn busy
they are. Nobody ever said they didn't work hard, either. But if you
still have the same few people working there and you have 15,000
customers like they state, then statistically SOMEBODY isn't gonna
get serviced. The onus is on the supplier NOT the CUSTOMER.

I avoid companies that have performance goals that can
be stated as: "We are no worse than everyone else!"

There are a few OUTSTANDING vendor/suppliers in the performance
parts business for Lightnings. It is up to you to use the SEARCH
button BEFORE you send the CHECK !!!

/soapbox off

 

Isn't that ^^ the truth. The speed performance business for the most part has the worse customer service on the planet other than maybe construction, and the trucking business. I know for sure I could not imagine treating my customers in the way many of these guys do. "We're too busy" is not an acceptable answer. If your too busy, hire someone. Thank gawd for Summitt. I'd prefer my venders to be competent before nice.

 

Statistics show that if you live within about 250 miles or so of JDM...you will be a happy or reasonably happy customer....and the farther away you are from there the farther down hill the customer service goes....its easy to see, well except for Ro....no I won't say it

 

Well I live some 4000 miles away with a lot of water in between.
Have to deal with imports which involve Customs and Shipping logistics.
Plus any items imported will attract additional costs (Duty & VAT)
Have found JDM service good with any minor problems sorted out either by
e-mail or a phone call.

All dealt with by helpfull crew there, Jim, Julie, Shaun et all.
Yes sometimes they can be very busy and have to chase a little but all gets sorted out.
If JDM were not busy and did not have a full schedule of orders for their products including the engine programme you would have to ask why.

Yes I have used Summit and some UK suppliers too, all have been reliable.

It's difficult business keeping eveyone happy.