Anybody have problems getting KR specific parts?
#2
Luckily, I haven't had to have anything replaced that is KR specific thus far... the only thing (which I thought would be simplistic) was one of the tie down hooks in the bed of the truck. They gave me fits ordering this thing! It somehow was sheared off when I loaded my grill in the truck... thankfully, they offered to bite the bullet and put it under warranty.
#3
#4
Nobody in the parts or service departments has any experience with the King Ranch's. I have had mine into service and parts three times, and each time all the service advisors ask what my truck is. Keep in mind that the dealer I go to is the largest Ford dealer in the Southeast, so you would think they know something more than the smaller dealers. Nope.... I don't get parts through the dealer unless I absolutely have to, like for warranty service. It did take almost a month for them to get my lumbar support in though, as it is different than the regular bucket seats, so yes, it is hard to get these parts. The warehouses don't often have them.
#5
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#8
It's not just the KR's (I have the Lariat screw) my dealer had to order the drivers mirror 3 times to get it right and on the last attemt they broke the plastic part of the door arm rest ... ordered that twice (first time it was the wrong color) ... lets see the biggest hassle was the underbody lighting they spent months on end telling me it would be late avalibilty or the part number is not in the computer system , went to another dealer had the part number in 2 minutes, went back to my dealer gave them the number (which was written on another dealers card) and they still got it wrong , swore up and down that was not the right number ! Needless to say I went back to the other dealer and had what I wanted within the week ! ... oh yeah , the bed rails the Ford accessories catalog shows for the supercrew is not the ones in the picture (it's some kind of clamp on wal-mart looking cheap crap) ... oh , and they didn't even know what a bumper plug insert was , I had to go out on the lot and take one off an Explorer to show them and of course they can't find that in the computer ! so I go out of my way back to the other dealer and get what I want within a week ! oh yeah lets not forget the radiator issue ... mine was shipped from the factory on 2 Jan 02 they said 5 working days ( I knew better than to believe that ) I gave them almost 3 weeks after that I called them every day and stopped by there every other day just to cause a scene ! well after almost 5 weeks they get it ... I bring the truck in to have it replaced , next day I get a call telling me it was damaged and they need to reorder ... 2 days later I get a call saying it was in ... WHAT ! 5 weeks for the first order , 2 days for the reorder ? I was told this was someone elses radiator and that they would give them my radiator when it came in ! so I'm sure they just started jerking someone else around ... Lakesands , gardrail , I hope you guys didn't go through Fairway Ford , because I got your radiator ... hope you got mine by now .
bottom line is some dealers , parts dept, service dept , and customer service dept's are just a bunch of clowns !
bottom line is some dealers , parts dept, service dept , and customer service dept's are just a bunch of clowns !
#9
#11
Part number I believe is 2L3Z-1842528-AAA. $25.99 through www.fordpartsnetwork.com . It takes awhile to get in though. Backordered for quite some time.
#12
#13
Originally posted by acbell
When we took delivery, the clip that holds the drivers armrest piece down, the one with all the window controls, was broken. Said they would have to order another one, well that was Jan 15 and I'm still waiting.
When we took delivery, the clip that holds the drivers armrest piece down, the one with all the window controls, was broken. Said they would have to order another one, well that was Jan 15 and I'm still waiting.
#14
Well, they finally got the part in to replace the front of the armrest, so my wife takes it in yesterday. Well, in the process of trying get get the old one out, they damaged the center armrest piece next to it!!! Now they are going to order that as well and who knows how long that will take. Are these guys hiring monkeys to do the work now? You'd think they'd be a little more careful.
#15