A big THANK YOU for Troyer Performance
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Joined: Mar 2005
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From: OH-IO
A big THANK YOU for Troyer Performance
After my magnaflow exhaust kit broke a hanger, I went thru the process of getting it replaced.
https://www.f150online.com/forums/ex...flow-pipe.html
Last week, I found out someone else had the exact same problem with the exact same kit i have, #16614 and he lives in texas where rust is not a problem like it is up here. Any way he bought his thru performance peddler and he has been fighting with them for months and getting nowhere. I bought mine from Troyer Performance over 2 and 1/2 years ago. After I called and informed them of Magnaflow's policy of sending warranty claims thru the retailer, Crystal at Troyer took my info and I was taken care of. When my new kit showed up, the return label was not there, I called Troyers shop and informed them, 20 minutes later Anita herself called me back and I now had my return label.
This is exactly what customer service is all about, taking care of past, present and future customers. Finding a deal elsewhere at the cost of customer service is pointless, when Troyer performance will pricematch any legit deal out there and you still get the excellent service they have.
So I just want to say Thank You to Anita, Crystal, and the rest of the gang at Troyer Performance for the great service they provided me.
If I could rate them on a scale of 1 to 10, I would give Troyers a 35.
https://www.f150online.com/forums/ex...flow-pipe.html
Last week, I found out someone else had the exact same problem with the exact same kit i have, #16614 and he lives in texas where rust is not a problem like it is up here. Any way he bought his thru performance peddler and he has been fighting with them for months and getting nowhere. I bought mine from Troyer Performance over 2 and 1/2 years ago. After I called and informed them of Magnaflow's policy of sending warranty claims thru the retailer, Crystal at Troyer took my info and I was taken care of. When my new kit showed up, the return label was not there, I called Troyers shop and informed them, 20 minutes later Anita herself called me back and I now had my return label.
This is exactly what customer service is all about, taking care of past, present and future customers. Finding a deal elsewhere at the cost of customer service is pointless, when Troyer performance will pricematch any legit deal out there and you still get the excellent service they have.
So I just want to say Thank You to Anita, Crystal, and the rest of the gang at Troyer Performance for the great service they provided me.
If I could rate them on a scale of 1 to 10, I would give Troyers a 35.
Last edited by 05RedFX4; Jul 30, 2009 at 11:32 AM.
Senior Member
Joined: Jul 2009
Posts: 712
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After my magnaflow exhaust kit broke a hanger, I went thru the process of getting it replaced.
https://www.f150online.com/forums/ex...flow-pipe.html
Last week, I found out someone else had the exact same problem with the exact same kit i have, #16614 and he lives in texas where rust is not a problem like it is up here. Any way he bought his thru performance peddler and he has been fighting with them for months and getting nowhere. I bought mine from Troyer Performance over 2 and 1/2 years ago. After I called and informed them of Magnaflow's policy of sending warranty claims thru the retailer, Crystal at Troyer took my info and I was taken care of. When my new kit showed up, the return label was not there, I called Troyers shop and informed them, 20 minutes later Anita herself called me back and I now had my return label.
This is exactly what customer service is all about, taking care of past, present and future customers. Finding a deal elsewhere at the cost of customer service is pointless, when Troyer performance will pricematch any legit deal out there and you still get the excellent service they have.
So I just want to say Thank You to Anita, Crystal, and the rest of the gang at Troyer Performance for the great service they provided me.
If I could rate them on a scale of 1 to 10, I would give Troyers a 35.
https://www.f150online.com/forums/ex...flow-pipe.html
Last week, I found out someone else had the exact same problem with the exact same kit i have, #16614 and he lives in texas where rust is not a problem like it is up here. Any way he bought his thru performance peddler and he has been fighting with them for months and getting nowhere. I bought mine from Troyer Performance over 2 and 1/2 years ago. After I called and informed them of Magnaflow's policy of sending warranty claims thru the retailer, Crystal at Troyer took my info and I was taken care of. When my new kit showed up, the return label was not there, I called Troyers shop and informed them, 20 minutes later Anita herself called me back and I now had my return label.
This is exactly what customer service is all about, taking care of past, present and future customers. Finding a deal elsewhere at the cost of customer service is pointless, when Troyer performance will pricematch any legit deal out there and you still get the excellent service they have.
So I just want to say Thank You to Anita, Crystal, and the rest of the gang at Troyer Performance for the great service they provided me.
If I could rate them on a scale of 1 to 10, I would give Troyers a 35.
