Ford is now fighting Superchip/Warranty Claim
Originally posted by black f150 offroad
so basically what you are saying is that i broke it but i dont want to take responsiblity for it so its someone elses fault because they said i could not due it,
i guess thats why ford states not to use oil impregnated filters on some of their air boxes, maybe they should have done that on the pcm too as that cover and sealed tamper proof torx bolts didn't give the hint that a person should not fiddle with it.
btw - yes there is a core charge on pcm's, there is now on maf sensors aswell, and altenators and a number of other items
the port was for ford to test it, gm used the plug in proms
eec v downloads and reburns through the dlc
I do agree with the fact if the chip did not burn out the pcm then it should be covered under warrenty but ford should not have to prove that, the customer and/or the place that installed the chip should have to as they are the ones who installed it
so basically what you are saying is that i broke it but i dont want to take responsiblity for it so its someone elses fault because they said i could not due it,
i guess thats why ford states not to use oil impregnated filters on some of their air boxes, maybe they should have done that on the pcm too as that cover and sealed tamper proof torx bolts didn't give the hint that a person should not fiddle with it.
btw - yes there is a core charge on pcm's, there is now on maf sensors aswell, and altenators and a number of other items
the port was for ford to test it, gm used the plug in proms
eec v downloads and reburns through the dlc
I do agree with the fact if the chip did not burn out the pcm then it should be covered under warrenty but ford should not have to prove that, the customer and/or the place that installed the chip should have to as they are the ones who installed it
The PCM was not bad. They got a false reading due to the chip being in it. It can and does happen. Once the dealership saw the chip they should have put the PCM back in the truck and tried it without the chip. Why would they not do that? Because they had put labor into removing the PCM. Putting it back and telling you she is OK, costs them money. They stand to make a very big profit on replacing the PCM. The guy is from out of town, so why not stick it to him? That, my friend is what happened...you can bank on it.
As far as "sealed"..."special tamperproof torx bolts"....My computer had neither. Any "tamper proof" screws I have ever seen had a dab of paint over them so one could tell if the screw had been "tampered" with. No such thing on mine.
I believe I will check on the "core" charge issue myself. I'm not buying it.
Rocks
I would guess that a majority of the people doing mods understand their responsibilities. No, you can't just add componants to the truck and forget their there.
Thoes of us who have been here for a while have read enough times that modding has risk and that the dealership cannot deny a warranty claim simply because an aftermarket componant is presant.
I think that most of us would not put us any stink what so ever if it was clear that a mod caused damage. Yes, it would suck big time but we know that when we start changing things around it increases the chance of a warranty denile.
I don't see this as a case of someone trying to get something for nothing. The cause of falure has not been determined.
I guess that overall, seeing situations like this, and the process they go through is good for us. I have concerns that my dealership will pull the "this voids your warranty" bit. So far they have been really good. I try to be honest with them. I can't hide the fact that I have mods. Seeing this play out can be helpful for us if it we were put in a similar situation.
OK, thats enough for now!
Thoes of us who have been here for a while have read enough times that modding has risk and that the dealership cannot deny a warranty claim simply because an aftermarket componant is presant.
I think that most of us would not put us any stink what so ever if it was clear that a mod caused damage. Yes, it would suck big time but we know that when we start changing things around it increases the chance of a warranty denile.
I don't see this as a case of someone trying to get something for nothing. The cause of falure has not been determined.
I guess that overall, seeing situations like this, and the process they go through is good for us. I have concerns that my dealership will pull the "this voids your warranty" bit. So far they have been really good. I try to be honest with them. I can't hide the fact that I have mods. Seeing this play out can be helpful for us if it we were put in a similar situation.
OK, thats enough for now!
Originally posted by 98SCREAMER
How much is the Ford new Alum. MAF?? total price? I got a really nice brand new Hitachi rebuilt model and got charged $268 for it with installation
,,,,98
I could tell it was rebuilt because the back plate and its' screws on my factory one were not sandblasted!
How much is the Ford new Alum. MAF?? total price? I got a really nice brand new Hitachi rebuilt model and got charged $268 for it with installation
,,,,98I could tell it was rebuilt because the back plate and its' screws on my factory one were not sandblasted!
98 screamer - so were you right on the maf? so i guess u must be right about the chip thing too hey? o btw kinda off topic but please don't show another pic of your ugly a$$ truck, probably a 4.6 that can beat a 5.4 to eh?
Rocks - you know for sure that the pcm was not bad? I guess the precious chips cant be bad, i just had a 02 diesel in for stalling - taped the pcm and the truck would stall - whats your diagnois on that one?
- the chip place said to tape the chip in, well it was held in by the plastic cover anyway, but i pulled the pcm out and retapped it, still would stall when the pcm was tapped, sent it back to the chip installer - they had to replace the chip as it was faulty, better cover your ears as that was a bad chip and not a ford pcm
Rocks - you know for sure that the pcm was not bad? I guess the precious chips cant be bad, i just had a 02 diesel in for stalling - taped the pcm and the truck would stall - whats your diagnois on that one?
- the chip place said to tape the chip in, well it was held in by the plastic cover anyway, but i pulled the pcm out and retapped it, still would stall when the pcm was tapped, sent it back to the chip installer - they had to replace the chip as it was faulty, better cover your ears as that was a bad chip and not a ford pcm
C eh N eh D eh! I have never said y'all or ruf. My dog says ruf.
Laws are there to protect the consumer. If we did not have these kinds of laws it would be very easy for a large corporation to stomp all over us. Wouldn't it be scary if we had to go to a Ford gas station to get our gas, Ford service to get all our repairs, Ford body shop to get paint, Ford for oil, spark plugs, filters, bedliners, air fresheners, tissue boxes, chips, tires .......................
That is why there is the MMWA. I am sure they have the same types of laws in C eh N eh D eh!
By the way my mothers grandparents were from the Great white north so I mean no insult. Just having fun with y'all. Oops you caught me eh?
Cheers!
Laws are there to protect the consumer. If we did not have these kinds of laws it would be very easy for a large corporation to stomp all over us. Wouldn't it be scary if we had to go to a Ford gas station to get our gas, Ford service to get all our repairs, Ford body shop to get paint, Ford for oil, spark plugs, filters, bedliners, air fresheners, tissue boxes, chips, tires .......................
That is why there is the MMWA. I am sure they have the same types of laws in C eh N eh D eh!
By the way my mothers grandparents were from the Great white north so I mean no insult. Just having fun with y'all. Oops you caught me eh?
Cheers!
I was sold on getting a chip until I read all of this, now I'm not sure, if I do it will be a Diablo as it fits in without tapeing.
By the way, I drive a pick up, say Y'all and sometimes I watch TNN. If that makes me a redneck, Fine!
I hope everyone keeps showing pictures of their trucks, havent seen an ugly one yet.
By the way, I drive a pick up, say Y'all and sometimes I watch TNN. If that makes me a redneck, Fine!
I hope everyone keeps showing pictures of their trucks, havent seen an ugly one yet.
The service manager claims the PCM was bad and that they did test it with the chip removed. No response from the computer with chip removed. However, Ford tells him, "if the PCM is bad and there is a performance chip installed - blame the chip and deny the warranty claim." He told me he has no proof the chip caused any damage as they have no diagnostics that tell them anything other than "can't communicate with the computer."
I did not forget the chip was installed. I was just not in a position to remove it before it was towed in. As it turns out, I guess I could have even stranded in the middle of nowhere with no tools. I have a truck on whcih the battery must be removed to get to the computer and thought I had to go through that process. As Milke pointed out, I likely could have removed it with no tools. It was an $800 mistake on my part.
If the chip caused the problem, Ford has correctly denied the warranty claim. However, they have put the onus on me to prove the chip did not cause the problem rather that attempting to prove themselves that it did. It's going to cost me additional time and money to find out assuming I ever get the original PCM returned (doubtful). Mike/Superchips is the only party that has stepped up and offered to run some tests and determine the true cause.
I accept the element of risk involved with installing aftermarket parts. I just do not like the fact that Ford is claiming zero responsibility with absolutley no proof that the chip caused any problems. If it did, I must bear the consequences. I just don't like having the consequences forced on me with *no* proof.
I did not forget the chip was installed. I was just not in a position to remove it before it was towed in. As it turns out, I guess I could have even stranded in the middle of nowhere with no tools. I have a truck on whcih the battery must be removed to get to the computer and thought I had to go through that process. As Milke pointed out, I likely could have removed it with no tools. It was an $800 mistake on my part.
If the chip caused the problem, Ford has correctly denied the warranty claim. However, they have put the onus on me to prove the chip did not cause the problem rather that attempting to prove themselves that it did. It's going to cost me additional time and money to find out assuming I ever get the original PCM returned (doubtful). Mike/Superchips is the only party that has stepped up and offered to run some tests and determine the true cause.
I accept the element of risk involved with installing aftermarket parts. I just do not like the fact that Ford is claiming zero responsibility with absolutley no proof that the chip caused any problems. If it did, I must bear the consequences. I just don't like having the consequences forced on me with *no* proof.
Gee Black F150, did somebody pi$$ is your Lucky Charms this morning. 98's a cool guy. He was just wondering why you called him out on a previous post. Then you go off on him saying he has an ugly a$$ truck. Man, that's just not nice. Grow up and relax.
As for having to tape the chip in. The only reason you need to put a piece of tape over the back of the chip is to keep it from slipping out if you get into some bumpy roads. The chip stays in fine, it's just a precaution. I'm sure Mike T will jump in on this one, but one thing you do NOT want to do is put the black plastic clip on over the back of the chip. The pressure from that clip can cause damage to the chip. The clip should fit fine just below the chip. I think that's where it is originally anyway.
My .02 on the dealer issue. I spoke with my sevice manager BEFORE I bought the chip. He said they didn't have any problems with it, as long as they knew it was in there ahead of time. They said the chip will give out a "false" code which would lead a tech to think you need a new PCM. I've had the truck in for service with the chip installed. No problems. In fact, the service writer was asking me about how much of an improvement in performance, gas mileage, etc. was I seeing.
As for having to tape the chip in. The only reason you need to put a piece of tape over the back of the chip is to keep it from slipping out if you get into some bumpy roads. The chip stays in fine, it's just a precaution. I'm sure Mike T will jump in on this one, but one thing you do NOT want to do is put the black plastic clip on over the back of the chip. The pressure from that clip can cause damage to the chip. The clip should fit fine just below the chip. I think that's where it is originally anyway.
My .02 on the dealer issue. I spoke with my sevice manager BEFORE I bought the chip. He said they didn't have any problems with it, as long as they knew it was in there ahead of time. They said the chip will give out a "false" code which would lead a tech to think you need a new PCM. I've had the truck in for service with the chip installed. No problems. In fact, the service writer was asking me about how much of an improvement in performance, gas mileage, etc. was I seeing.
And I should be in the 300HP range sometime in the next few weeks, want to line up sometime?? LOL! I don't have 400 extra pounds of powertrain equipment slowing me down either
,,,,98
,,,,98
Originally posted by black f150 offroad
so lets see you opened a sealed pcm, cleaned off the terminals (protective coating) and added an aftermarket deviece to it and you think ford should pay for it? One question WHY?
so lets see you opened a sealed pcm, cleaned off the terminals (protective coating) and added an aftermarket deviece to it and you think ford should pay for it? One question WHY?
and by the way....I'm not afraid to show off my 6-Banger





