Announcement from PHP
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Senior Member
Joined: Mar 2005
Posts: 26,080
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From: Burleson/Athens/Brownsboro, TX
I am not to happy with PHP , First off you cant get ahold of anyone when you need them , Second they always have an excuse why they cant reply
or why it takes them so long to get a product out .
When I want to speak to somone , I want to pickup the phone and call them
not hear do to the work load we dont answer the phones on these days , please email us with you questions , lol yeah I can do that when Im traveling and my custom tune is giving me trouble .
If you guys are so fricken busy maybe you need to hire somone .
I Sent in my edge to get a custom tune , It took forever to get back always an excuse or no reply , when I got it back I installed and off I went on a 7 hr drive I got 3 hrs away my truck started acting up I had to pull over , so I called tech support ( GUESS WHAT NO ANSWER ) so I email them on my blackberry and wait and wait nothing , so I restore the factory settings and off I go runs great ,
I stop to get a bite to eat threw the drive threw and I get an email asking me to email back my problems and they will look it over , lol I email asking them to pickup the phone so I can talk to them instead of typing on this blackberry , I get a reply please email us so we can work on the problem , back and forth we go there not going to answer the phone .
Problem solved I ripped the pod off the dash and threw the worthless programmer in the trash , Maybe some other poor sole will find it at Mc Donalds and have the nightmare I had .
PHP CUSTOMER SERVICE AND TURN AROUND TIME STINKS
or why it takes them so long to get a product out .
When I want to speak to somone , I want to pickup the phone and call them
not hear do to the work load we dont answer the phones on these days , please email us with you questions , lol yeah I can do that when Im traveling and my custom tune is giving me trouble .
If you guys are so fricken busy maybe you need to hire somone .
I Sent in my edge to get a custom tune , It took forever to get back always an excuse or no reply , when I got it back I installed and off I went on a 7 hr drive I got 3 hrs away my truck started acting up I had to pull over , so I called tech support ( GUESS WHAT NO ANSWER ) so I email them on my blackberry and wait and wait nothing , so I restore the factory settings and off I go runs great ,
I stop to get a bite to eat threw the drive threw and I get an email asking me to email back my problems and they will look it over , lol I email asking them to pickup the phone so I can talk to them instead of typing on this blackberry , I get a reply please email us so we can work on the problem , back and forth we go there not going to answer the phone .
Problem solved I ripped the pod off the dash and threw the worthless programmer in the trash , Maybe some other poor sole will find it at Mc Donalds and have the nightmare I had .
PHP CUSTOMER SERVICE AND TURN AROUND TIME STINKS
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Jim
Jim
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Joined: Mar 2008
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From: Beautiful Winder, GA
Rodney,
I'm sorry you are still upset about something that happened six weeks ago. You chose to come on this public forum to badmouth us without telling the entire story which was unfair.
First, I have to disagree with you about something -- we don't make excuses. Many times we have to explain why something didn't happen as planned -- sometimes, it's totally out of our control -- but we always try to explain circumstances as objectively as possible without blaming anyone else. Things just happen sometimes. Many times over the past year, we've eaten crow because of tuning delays, but we've always been honest with our customers.
Some tuning companies work a four-day workweek (I can think of two offhand); another popular diesel tuning company is only available by phone 3 hours a day! We've been closing our phones for the third full business week of every month since April. It's posted on all the forums as well as our website, and as is posted each month, anyone with a problem can e-mail us with their phone number, and we'll be happy to call them back.
All I asked in my first response to you was your name and what problem you were having so that we could pull your order form before calling you back, and you became very rude. Nonetheless, I remained respectful in my e-mail responses. We DID try to take care of your problem -- I have the e-mails between us (I responded to you THREE times over a span of 24 minutes!) and will be happy to forward them to you so that you can read through them again.
I know you were considering going with Troyer at one point; I hope he can make you
.
BTW, the last e-mail I have from you is from July 21 -- I've had nothing from you in last week.
I'm sorry you are still upset about something that happened six weeks ago. You chose to come on this public forum to badmouth us without telling the entire story which was unfair.
First, I have to disagree with you about something -- we don't make excuses. Many times we have to explain why something didn't happen as planned -- sometimes, it's totally out of our control -- but we always try to explain circumstances as objectively as possible without blaming anyone else. Things just happen sometimes. Many times over the past year, we've eaten crow because of tuning delays, but we've always been honest with our customers.
Some tuning companies work a four-day workweek (I can think of two offhand); another popular diesel tuning company is only available by phone 3 hours a day! We've been closing our phones for the third full business week of every month since April. It's posted on all the forums as well as our website, and as is posted each month, anyone with a problem can e-mail us with their phone number, and we'll be happy to call them back.
All I asked in my first response to you was your name and what problem you were having so that we could pull your order form before calling you back, and you became very rude. Nonetheless, I remained respectful in my e-mail responses. We DID try to take care of your problem -- I have the e-mails between us (I responded to you THREE times over a span of 24 minutes!) and will be happy to forward them to you so that you can read through them again.
I know you were considering going with Troyer at one point; I hope he can make you
.BTW, the last e-mail I have from you is from July 21 -- I've had nothing from you in last week.
Last edited by Groovy Chick; Aug 31, 2009 at 08:09 PM.
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Joined: Aug 2009
Posts: 366
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From: Calgary, Canada
Last edited by the_cosworth; Aug 31, 2009 at 08:24 PM.
I have an edge and love it, need to send it to PHP for custom tunes and upgrade but the recent tranny issues posted other places have me concerned however the website and forums are working fine from here.
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Joined: Mar 2008
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From: Beautiful Winder, GA
sorry 
I am seeing if it is my problem too: http://forums.beyond.ca/showthread.p...hreadid=276644
I am seeing if it is my problem too: http://forums.beyond.ca/showthread.p...hreadid=276644
Xperties, Edge has had some issues with the Juice (there's no transmission tuning), but the Evo is an entirely different story. With the -- literally -- tens of thousands of customers running around using Edge's canned tunes, Bill would have been the FIRST (okay, maybe the second) to hear if the Evo was damaging transmissions because they would have told him to adjust the tuning. I do, however, understand your worries. It's hard to know what's what on the forums sometimes.
Senior Member
Joined: Aug 2009
Posts: 366
Likes: 0
From: Calgary, Canada
Based on the previous post, it looks as if the problem was temporary.
Xperties, Edge has had some issues with the Juice (there's no transmission tuning), but the Evo is an entirely different story. With the -- literally -- tens of thousands of customers running around using Edge's canned tunes, Bill would have been the FIRST (okay, maybe the second) to hear if the Evo was damaging transmissions because they would have told him to adjust the tuning. I do, however, understand your worries. It's hard to know what's what on the forums sometimes.
Xperties, Edge has had some issues with the Juice (there's no transmission tuning), but the Evo is an entirely different story. With the -- literally -- tens of thousands of customers running around using Edge's canned tunes, Bill would have been the FIRST (okay, maybe the second) to hear if the Evo was damaging transmissions because they would have told him to adjust the tuning. I do, however, understand your worries. It's hard to know what's what on the forums sometimes.
1.) yeah it isnt your guy's site, there is something wrong on my end. Sorry about that.
2.) +1 you are right, Edge would not sell an F150 tune (the number 1 truck in NA) with an obvious flaw and Bill would not tune it and knowing leave a flaw in there. The amount of parts that an auto tranny uses is retarded. The tuning is the 'least' of your breaking worries.