corey,curious ,please enlighten me why the customer is always right-i'm all ears- thank-you-phil

 

Holy moly, Phil, it looks as if you and I may agree again! Who knew? Where did I write that the customer is always right? I think you might have misread something since I didn't actually quote other posts in the standard way. Mark was the one who posted twice that the customer is always right. (And if you re-read it and I DID, please let me know so that I can fix it! ) What I said is:

Customer service is very important to us, which is why we've made so many changes within our company lately. We consider our customers friends, and the business end is minor compared to the relationships we've made. Having been a teacher for many years, I have a lot of experience dealing with the public, and I have never believed that "The customer is always right" -- then or now. What I DO believe is that everyone on this earth deserves to be treated with respect. In business, that translates to us taking care of our customers to the best of our abilities and giving them what they've paid for. Under no circumstances, however, will we allow anyone to treat us like crap. We don't treat others that way, and we will certainly not sit by and allow someone to treat us -- or anyone else! --that way.

 

my bad corey.just reread and realized you were quoting post #25

 

food for thought corey, an upset customer is better for customer service than one that shows no emotion,they give you an opportunity to know how they feel and rectify the situation,one that is quiet and walks away is the one that affects buisiness the most- one of the things i teach to individuals in customer service classes i conduct.i must be doing something right, my gross company numbers were up 44% in '09 vs '08, i firmly stand behind my company motto,YOUR SATISFACTION, OUR GOAL...

 

corey- seems to me from the info you just posted ,i see a pattern developing, it appears to me you exhausted all of your avenues of customer satisfaction, i for one have always found a way to deal with a few "{impossible}" customers,maybe it's because i'm never satisfied? sometimes an unorthodox approach is needed.i use one of my wife's techniques from when she used to teach before she became a school district special ed director-she teaches the child in the class, not the class of children.in lamen's term-each customer may need to be treated as an individual,not as a whole...

 

If we weren't so busy right now, I might have had more time. I taught for a dozen years. If that wasn't an exercise in customer satisfaction, I don't know what is! NCLB has taken all of the fun out of teaching for me, and so I've chosen to homeschool our sons -- both of whom skipped a grade -- since last Fall. It's been awesome! I give your wife a lot of credit. She certainly doesn't have an easy job , and must be the QUEEN of customer satisfaction as the district special ed director! Be extra nice to her!

 

Boy, I agree with that -100% "Special Ed"? What an incredibly difficult job! Talk about having to work miracles with no resources! Wow!

Phil, I think you married a "keeper"!

- Jack

 

i definetely hit the jackpot,i have alot of respect for her, the stories she tells me of when she visits her teachers, ie- the parents of kids with autism and such, they can't deal with them - they just dump them off at school and allow the teachers to deal with their needs-makes me sick and sad at the same tim,.boy did we go off on a tangent or what<