If you have tried to call us lately, you already know that it’s becoming increasingly harder to get in touch with us during our normal business hours. This is because our phones do not stop ringing between noon and 7PM – things quiet down a bit between 7PM and 9PM. We receive a minimum of 100 e-mails daily, so it’s even difficult for us to answer all of them, our PMs, and posts every day!

In addition, some of our F-150 Gryphon customers have had to wait far longer than what we think is acceptable for their custom tunes.

Have we thought about hiring someone to answer the phones and address e-mails? You bet! The problem with that solution is that most people prefer to speak directly to Bill -- or even me -- so that essentially defeats the purpose of hiring someone at this point.

And why is this happening? It’s very simple, actually. There are two reasons. First, we are very blessed that Power Hungry Performance is a booming business! We are at a point where we are receiving more orders each day than we are able to fulfill immediately (definitely not a bad problem to have!). Second, for those of you who don’t know… Bill does far more than write calibrations for chips and/or programmers. What many people don’t know is that he is also a hardware and software engineer; he writes all of our firmware and software and is the key developer for many of our products. In addition to development work, he tunes Ford diesels and gassers and reprograms FICMs and PCMs just about every day. Due to his extensive experience in the performance industry, Bill is also often consulted on various project trucks and is subcontracted by Edge to handle their Ford calibrations and to work on specific projects for them. As you can see, he’s a very busy guy.

We’ve been telling friends lately that we just need more hours in the day, and we have made a drastic decision which will allow us to provide better service to our customers.

If you are a current customer, a future customer, or just curious, click here to read about what we’re doing.

 

Well get ready for more buisness cause im about to send my Edge in

 

your products and customer service are well worth the wait!

 

Great to hear business is doing well. As always, worth the wait and love the programmers.

 

being busy is not usually a bad thing, I will wait as long as I have to for quality service

 

x2 Glad the business is booming for yall.

 

Damn Resession!

Heads up move here, explaining your issues before someone can complain about it.

If only everyone would take this route.

By the way I'll be needing custom tunes soon.

 

whats the current wait time on a tune?

 

It's about "flippin" time! What's taken you so long?

- Jack

 

I'll let you know when I get mine in.

 

Bill is currently working on tunes for customers from January. I know that sucks. We are doing what we can to take care of the customers who are waiting as well as the customers who are considering ordering. I have always encouraged anyone who doesn't want to wait, to go with Justin or Mike! I've only heard good things about their tuning!

 

Corey left a couple of words out where I inserted them.

This is one of the reasons Bill and Corey have such a tremendous fan base. They are not afraid to promote the competition (when it's good)! Justin at VMP seems to have the fastest turn around time and I've never heard anything bad about his tunes. Mike, at Troyer Performance, seems to take longer, and, there seems to be a bit of "back and forthing" to "dial it in" - but the results are always seen as superb!

Honestly, how can you go wrong with any of these folks?

- Jack

 

JANUARY???!!!!!??? SWEET thats me... I forsee tunes in my future

 

Always looking out for me, Jack. That's what I get for editing and not rereading.

 

Seems like I picked the wrong time to get a gryphon. Sent 3 emails with no response yet. Dangit, why didn't I order a 6 months.

Oh well. No worries, aslong as your company is busy during this "crisis", then that is always good news and a good sign. Good luck with getting things sorted .

One question though. If my emails haven't been answered, should I resend every 3-4 days? I know this will just cause more clutter, but not sure if they might accidently get skipped over.