this is bs, edge customer service sucks
#1
this is bs, edge customer service sucks
It's been about a week now and i havent heard anything. I cant imagine those who wait 30 days plus for troyer. I have never updated it and the server still has an old one.
Current available Evolution versions:
Bootloader Version: v0.95d
Firmware Version: 08
Calibration Version: 08a
Your current Evolution versions:
Bootloader Version: v1.00a
Firmware Version: 08
Calibration Version: 08a
I decided to voice my opinion here because from the looks of it *they* (edge) reads the forum. I would have liked to discuss my issues with edge directly, but they dont respond to emails nor phone calls and i sit on hold for 10-15minutes. Anyone else have a problem with their CS ?
Current available Evolution versions:
Bootloader Version: v0.95d
Firmware Version: 08
Calibration Version: 08a
Your current Evolution versions:
Bootloader Version: v1.00a
Firmware Version: 08
Calibration Version: 08a
I decided to voice my opinion here because from the looks of it *they* (edge) reads the forum. I would have liked to discuss my issues with edge directly, but they dont respond to emails nor phone calls and i sit on hold for 10-15minutes. Anyone else have a problem with their CS ?
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I hope you get your issues resolved soon. It is very difficult to support every configuration and strategies on these newer trucks. Unfortunately you have one of those few not supported at the moment.
I have been waiting since September for SCT to release their Xcal2 firmware to do onboard datalogging. It was supposed to be released last August and as of today it has not happened yet.
So I can understand your frustration, almost, because I can still download my tunes.
Good Luck
I have been waiting since September for SCT to release their Xcal2 firmware to do onboard datalogging. It was supposed to be released last August and as of today it has not happened yet.
So I can understand your frustration, almost, because I can still download my tunes.
Good Luck
#14
crazy thing also happened to me yesterday, I wanted to change some of my settings too and then out of nowhere that code poped up and would not let me adjust anything other than getting the 3 tunes that come with the edge. I called and left a message to edge and i'll email them later. It worked fine before? So what was different now? I have not gone to the dealership? Can I just unplug it and wait 10-15-30 minutes and then put it back in? what do yall think? should I load the stock tune back in?
#15
Originally Posted by valenrandy
crazy thing also happened to me yesterday, I wanted to change some of my settings too and then out of nowhere that code poped up and would not let me adjust anything other than getting the 3 tunes that come with the edge. I called and left a message to edge and i'll email them later. It worked fine before? So what was different now? I have not gone to the dealership? Can I just unplug it and wait 10-15-30 minutes and then put it back in? what do yall think? should I load the stock tune back in?
Good luck!