I would be pissed as hell too if I had to have the dealership put a new engine in my new truck with only 5,000 miles on it and they wanted me to pay for a rent a car. I would much rather have a truck with a factory engine in it than one thats 5000 miles newer and had been swapped by some idiots (not all are but most are) at my local dealership.
The shirt analogy is just plain stupid...the truck is NEW and being repaired under warrenty with only 5,000 miles on it. If I bought a NEW truck and my dealership had to do a MAJOR repair on it because of a factory fault I would expect them to supply me with a rental while they repaired it. If thats too much to ask then damn I guess I am impossbile to please.
Finally had said the truck was leaking oil...not that it leaked all the oil out. IF How many of you have never driven a car with an oil leak??? Give me a break.
This is why I live in the country....to keep away from people like you.

 

At such low miles, regardless of whether he "neglected" it or not, since it's a new vehicle realistically the customer could get away with murder with a major repair like this. They'll probably send an engineer to the dealer where his truck is to inspect the engine. A guy I work with put an engine in a new Sable with like 500 miles on the clock for an upper end noise, one of our FSEs was down here to supervise that one.

I suspect that they'll probably get an engine off the assembly line instead of an FQR unit, so he'll more than likely get a "new" engine.

 

LOL just read those papers you quickly signed to get out of the dealer. They don't have to give you a loaner.

And to all those who complain, Go buy a toyota then...

And where i work, you HAVE to wear a shirt. So the guy who says it doesnt' compare because he takes his truck to work is a moron. So under your rules i should get a loaner shirt because i have to have one to work.

Oh, the other day i had to send my WORK dell laptop back to india or wherever to get repair work done. I should HAVE BITCHED LIKE A GIRL until they sent me a loaner laptop huh?

You guys crack me up...

 

I am employeed with GM and tell you what, at anytime someone comes in with a warranty claim, they WILL receive a loaner car. That is called customer service!

It may be his fault to a point, but if they claim it was a casting problem, that's it. It's on Ford's shoulders to get this fixed.

...and YES I would EXPECT rental car coverage.

(FYI - Saturn - If a vehicle is in the shop over 2 labor hours for a warranty claim, the customer will receive a rental vehicle or loaner car at no cost. - This will explain why Saturn is always towards the top in Customer Service according to JD Power. We only get beat by the likes of Lexus or Infinity) That is customer service.

 

Then buy a saturn lol


I could give a care what their customer service is, i bought a ford for a ford. Not because i'm a baby and need everything free

 

Ford ain't obligated to give anyone except Lincoln and SVT vehicle owners a loaner. Loaners are expensive for dealers, so not everyone offers them. Still, blown motor at 3K, the least they could do is put you in a truck 'till yours is fixed. Common courtesy and all.

 

What it boils down to is this:

Yes, Ford and I did enter into an agreement, i.e. legal contract. I buy the truck from them and get good service.

"And nowhere did "it" say";, yes "he" did say. I have been buying from my dealer for 25 years. I always get a loaner!

I knew that when I bought it I would get a loaner if needed.

"Price does not determine the "seriousness" of the need for freebies." You are right in that it shouldn't, but it does. That's business.

kelmvor, I am really sorry that your dealer in Shreveport is not as accommodating as most. Mine is and the last time I had service performed the survey from Ford asked me if I was offered a loaner. So it must be something that Ford encourages also. It's just good business. Please don't slam someone for expecting to be treated fairly by a business.

 

So, let me get this straight. You would spend $35k on a new vehicle and if something went wrong you could care less how they treat you? As soon as you drive off the lot I would look at you and tell you never to come back. That wouldn't bother you? You cannot honestly tell this forum that you could care less about Customer service can you?

Granted you may not agree with him driving with a leak, however it was a casting issue...In my world my time is worth something and I'll be damned if I'm going to be inconvenienced because my $35k rig has a blown motor at 3k miles. You had better bend over backwards and treat me right if you want to sell another one in the future...


Wouldn't you agree with that?

 

LOL, I can only laugh at idiots like you.

You obviously have no clue when it comes to customer service. In case you didnt know, buying a vehicle from a given company includes more that simply the vehicle itself, it includes the customer service and the reliability of the vehicle. Ford, Chevy, Dodge, whatever, it all boils down to customer satisfaction. A dissatisfied customer will not return, and believe it or not dumbass, customers are what keep Ford in business. No one is looking for something for free, he paid for a vehicle and a vehicle he should have. What part of that do you need me to explain to you further because obviously you cant get your mind around that.

 

I love this place, it's so full of goofy morals....

Customer service is a joke...the only time i go to the dealer is the day i take delivery of the vehicles i buy. Everything else can be handled by myself or a professional aftermarket shop...

I recommend everyone buy saturns and tissue's you babies

 

This thread is veering way off it's original course.

 

Yeah... because thoe aftermarket shops love to honor your warranty and not charge you for repairs

So, if you had an engine crap out on you after 3k miles or even 10k miles because of a manfuacturing defect... You'd take it to an aftermarket shop and foot the bill?

You're the minority in these beliefs... If Ford followed what you've said in this thread, then they would only have a handfull of customers...

 

Let me explain this so you understand. You go buy a shirt....wait wait. you can't even compare it to a shirt. I have over 50 shirts in my closet, only 1 vehicle. If i am gonna drop 30k on a vehicle I expect it's to be relatively trouble free atleast for the first 30k miles. If you are gonna make an investment on a brand new truck so that you don't by someone elses problems but you end up buyin a lemon well you shouldn't be held responsible. If you spill coffee on your **** you f-ed up ***** happens it's not the launders fault. If your 30k dollar truck needs a new engine at 3000 miles then something is up. I don't care if my truck had 36k miles I would complain if they didn't pay for the rental. My dealer atleast pays for a base car and I will upgrade if I want to. That is for small things like the rear leaf spring squeaking, which btw was on recall. It is not about being a tighta$$ and wanting everything free, it is about the truck that you thought you were buying and the one you end up getting.

 

Your a fricken tool.

Free engine? He paid for that warrenty that ENABLES him to get this replaced under 36,000 miles. You pay for that warrenty somewheres. Its his right to have a new engine put in due to a rare failure. That is why these vehicles have warrenty, duh.

Your right, loaner cars are not written anywheres in the purchase agreement. So the dealer doesnt have to offer him one. But do you think this guy is going to buy another new ford with out a hesitation after the poor customer service? I dont think so. Ford should give him a rental, whether it be a friggen ford tempo or another truck, since its under warrenty just out of their own courtesy. That my friend is what keeps guys coming back, the benifits, not the features.

This website has gone down hill and its because of guys like you. No wonder why half the regulars are leaving because their tired of dipshats like you running your mouth about nonsence.

And by the way, Brew, im with you. There IS a HUGE difference between a shirt and a truck. I bet YOU dont pay LISTED price on your NEW TRUCK. But yet i bet you pay whatever the store wants for that damn shirt.

 

You bettcha...

Back to the beginning? Yes, you should receive a rental or loaner at NO additional cost to you. PERIOD!