and now back to the vibration...........
#498
#502
5. How many days has the vehicle been out of service for warranty concern(s)? The customer states 10 days in the DSB applications. The dealer report from xxx Ford states 2 days. The dealer from xxx Ford LM states 7 days.
So I guess I have no recourse. but court
I guess unless your out of the vehicle over 30 days or something insane your outta luck? Even those they still won't honor their warranty?
So I guess I have no recourse. but court
I guess unless your out of the vehicle over 30 days or something insane your outta luck? Even those they still won't honor their warranty?
Last edited by DrkShadow; 02-09-2005 at 08:18 PM.
#503
So what's to keep you from taking it to another dealership to see what they think? Never give up against big companies if you truly have a real issue.
I just finished fighting the biggest homebuilder in the US and won. It took 5 years but I got all the problems fixed. Always, always go to the next person higher if you are not hearing the answer you want (with in reason). If you did not get to the owner of the dealership then you needed to go higher.
I am now about to go up against them and I am currently at the service manager, which IMHO is the starting point. The Ford FSE is not higher than the service manager, he is just another guy with an opinion, who has a boss with an opinion, who has another boss with an opinion, etc.. etc... etc.... Eventually you will get the results you deserve.
Any company will deal with the people the make the most noise. However, you have to get to the right level. It is not easy, and you have to be patient. My rule is that it is a business deal, you take it personally and they (Ford) have already won.
Crash
I just finished fighting the biggest homebuilder in the US and won. It took 5 years but I got all the problems fixed. Always, always go to the next person higher if you are not hearing the answer you want (with in reason). If you did not get to the owner of the dealership then you needed to go higher.
I am now about to go up against them and I am currently at the service manager, which IMHO is the starting point. The Ford FSE is not higher than the service manager, he is just another guy with an opinion, who has a boss with an opinion, who has another boss with an opinion, etc.. etc... etc.... Eventually you will get the results you deserve.
Any company will deal with the people the make the most noise. However, you have to get to the right level. It is not easy, and you have to be patient. My rule is that it is a business deal, you take it personally and they (Ford) have already won.
Crash
#504
#505
Originally posted by DGolfGuy
Buck
Same problem here... I have had the tires replaced and road force balanced... That help a little bit, took it back in yesterday and they are starting to follow the 2 newest TSB's... Hope it works, the new service dept. I am taking it to is very easy and nice to work with, which helps out...
Buck
Same problem here... I have had the tires replaced and road force balanced... That help a little bit, took it back in yesterday and they are starting to follow the 2 newest TSB's... Hope it works, the new service dept. I am taking it to is very easy and nice to work with, which helps out...
What dealer are you working with? Any luck? I have been working with Andy Mohr in Plainfield.
#506
Welp folks consider me as resigned from this damn vib club. I could take it no longer nor did I have any patience left to fight Ford in cort. I cut my loss and traded for an 05 F-250 CC today at lunch.
Funny part, this 250 is much smoother then the 04 F150 I had and it really should have been the other way around. So nice to enjoy my wheels once again.
Thanks for the patience in listening to me gripe about my old wheels.
Funny part, this 250 is much smoother then the 04 F150 I had and it really should have been the other way around. So nice to enjoy my wheels once again.
Thanks for the patience in listening to me gripe about my old wheels.
#507
#508
#510