Ok that makes no sense, they admit their service center caused the leak so why is that your problem?? I'd be pissed and keep calling them till the agree to make it right.

 

Good dealership, they're honest. I hate working on JUNK myself. To easy to open up another's can of worms,- that they expect you to fix for free. Glad to see they don't kiss ***.

 

How much is the reimbursement for both straps and labor to replace them? Mine were done in '99, and I need to find the receipt.

 

the straps where a recall and iv givin up with trying im just going to buy a new tank and tell ford to shove thier sevice up thier ***

 

Had mine replaced today. ('04 F-150 Heritage)

After the service manager kept telling me they need my truck all day and I can't wait there for it, I was called in less than an hour and told it was ready for pick up.

I took it in with the gas gauge right above "E" and I filled it up right after picking it up, so far no signs of any leaks.

 

good on ya for emptying the tank. i wouldnt have thought of that(im dummer then h***) ima get er done soon. that and the flippin heater core. she needs doin

 

made my apointment wendsday for heater and both recalls "straps and speed" thing that lights er on fire. so she will be running strong soon

 

As I posted earlier I had my straps & tank replaced in Nov '10. I got the recall notice, went to the dealer to have them inspect the repair. They installed the upgraded straps and filed my paperwork with FORD for a refund on my repairs. Spoke to the dealer on Friday, and after 4 weeks of deliberation FORD says they are no longer paying for damaged/replacement gas tanks if their strap fails. According to the dealer, if the original straps broke and your tank fell out and was damaged to the point where it needed to be replaced, its the owner's responsibility to pay for the repair.???

How does that even make sense. It their straps hadn't broken my tank wouldn't have fallen out and popped a seam causing it to leak if you put more than 1/3 of a tank.

Seems like now I have to spend who knows how many hours on the phone arguing with FORD for my $1000 for a new tank. They are more than happy to give me the $118 it cost me to have their defective straps replaced.

 

Good luck with that phone call. I've been trying this for months.

 

What reasons have they given you for not covering this?

 

Update: Ford did as I expected they would. Totally denied responsibility for any damage to my gas tank as a direct result of their defective tank straps failing. The rep I talked to at Ford Canada just kept repeating the wording of the recall letter and the recall notice that Ford is only responsible for refunding the cost of the strap repair only.

Whenever I painted the rep into a corner by asking for a reason why Ford is not paying for my tank I was met with complete silence. When I asked again, the rep just parroted the recall letter. When I asked the rep if the tank had caused a fire and I was injured or kill would Ford THEN take responsibility, again silence.

When I asked to speak to a supervisor or a higher authority I was denied. The rep stated that there is no one , not their boss or their boss's boss who would give me an answer other than No. I asked who made the decision to deny my claim, the rep stated the Warranty department. I asked to speak to someone there and was told No, that only the dealers are allowed to speak to them. The rep said that I should have my dealership contact Ford to pursue this issue any further as the customer service depart at Ford will just keep saying No.

I asked for a case# I was provided with one and I hung up very pissed off. I keep track of all of my ticket/case #'s whenever I speak to any customer service rep from all companies. I checked my info and it turns out I was given the exact same case # as when I called about the recall last August.

This makes me wonder if the rep even bothered to take notes once the call turned ugly or if the rep just deleted everything as if the call never happened. Its possible my call today is noted under the same case # but if that is the case then why when I first called did the rep say there was no record of my ever calling Ford before? The rep couldn't pull up any record with my VIN# and I know I have called Ford multiple times.

When I first bought the truck I called them to update their records to make me the registered owner. Also if I have never called Ford before then how did they get my mailing address to send me the recall info which had my VIN# on it?

Anyway, I called the customer service rep at the dealer and she was very helpful. She said that now that there was a record of my calling Ford on this issue she would speak to the warranty dept or whatever rep the dealers talk to, concerning my situation. She called me back late in the afternoon that she had no word yet but she would keep trying.

I'm pretty cynical when it comes to big business so I'm not sure if the dealership is just stringing me along like Ford Canada is or if they really will go to bat for me. If this fails to get me my money then I'll see Ford's lawyers in small claims court.

 

Update: I called the dealer back today to find out if they had any more success than I did convincing Ford to pay up. Basically the dealer was told by their customer rep and by the recall people that the answer is simply No. No reason given why just No. Now this just may be the dealership BSing me but I have no way of proving it. I asked them what I can do next and the dealer was told by their customer rep that I had to call back to Ford customer service to ask for an appeal. I don't have any confidence that Ford is going to change their mind.