Warranty issues?
#1
Warranty issues?
Has anyone with a lift on a new truck had any problems with having warranty work done? I want to do a 3" levelling kit and a 2" block (rear) on my 07 4x4. Just curious to see if anyone has done anything similar and had problems with the stealership not wanting to do warranty work if something (un-related to the lift) went wrong with the truck.
#2
They can't. It's the law. If the aftermarket part is not proven to have caused the factory part to fail then they will have to cover it.
So if you have a lift, and a window switch goes out, they will still honor the warranty. But if you have a lift and a ball joint goes out, you are on your own.
I can tell you this though, I took my '07 in to get it checked out because the alignment is off, and the first question the service writer asked was "Is it modified at all?" So they are looking...
So if you have a lift, and a window switch goes out, they will still honor the warranty. But if you have a lift and a ball joint goes out, you are on your own.
I can tell you this though, I took my '07 in to get it checked out because the alignment is off, and the first question the service writer asked was "Is it modified at all?" So they are looking...
#4
#5
The problem with the leveling kit is that it increases the front cv angles and therefore could be blamed for any problems. A lot of people have increased angles and no problems and others do have problems. I did see a new 07 FX4 the other day at the dealership and it had a leveling kit on it. So, I am assuming the dealer wouldn't have installed the leveling kit if it was going to cause problems with the truck. You never know.
#6
Each dealer is different. I had my AS 2.5" kit installed by my dealer when I bought the truck. They do several level kit installs. My Service manager also is a good guy and has always been there for me. He said not to worry. If anything needs to be replaced/fixed under my warranty, he'd take care of it!
#7
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#8
i was just at the local dealer today asking if a 2" leveling kit would be an issue with my warranty, absolutely not was the respsonse i got. then i asked if i stuff 33's or 35's on it, any problems, nope, other the other hand i asked the local dealer (the one in my town) and his response was, was it all modified? so i guess it depends of who the dealer is.
Last edited by ATOM; 09-28-2007 at 11:57 PM.
#9
I asked my dealer the same thing a few months ago, I even called the warrantly hotline. The guy at the dealer was a mechanic and I had the service writer right next to him. They suggested I call the hotline, but he also mentioned that if the issue was unrelated to your modification, they would probably still cover it. But if you pull in with some monster tires and all that and your steering is jacked up, no dice.
The guy on the phone gave me the same answer, but he also had me on hold for 20 minutes while he talked to other people and the fact I needed to explain what a leveling kit was, kind of freaked me out.
One big thing the mechanic and service writer pointed out to me though is: If you take your truck to any dealer and they claim that the issue was caused by your mod's, that they put all that info in your notes as a customer for the entire Ford network of dealerships. Meaning that if you go to dealer A and they won't cover it, you couldn't "undo" your mods and then take it to a different dealer and try to get them to cover it.
They'll have the info that you had mods on it and once they see that they aren't there anymore, they'll be on to you.
Granted, I don't know how feasible it would be for sometone to REMOVE a leveling kit and change tire sizes, in order to get repairs done, but I'm sure it's been done, heh.
The guy on the phone gave me the same answer, but he also had me on hold for 20 minutes while he talked to other people and the fact I needed to explain what a leveling kit was, kind of freaked me out.
One big thing the mechanic and service writer pointed out to me though is: If you take your truck to any dealer and they claim that the issue was caused by your mod's, that they put all that info in your notes as a customer for the entire Ford network of dealerships. Meaning that if you go to dealer A and they won't cover it, you couldn't "undo" your mods and then take it to a different dealer and try to get them to cover it.
They'll have the info that you had mods on it and once they see that they aren't there anymore, they'll be on to you.
Granted, I don't know how feasible it would be for sometone to REMOVE a leveling kit and change tire sizes, in order to get repairs done, but I'm sure it's been done, heh.