2009 - 2014 F-150
Sponsored by:
Sponsored by: DashLynx

Warranty and paint defects?

Thread Tools
 
Search this Thread
 
  #1  
Old 04-21-2014, 09:28 PM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Warranty and paint defects?

Ok so I gave my newly purchased used truck a very detailed wash the other day. To make a long story short I washed over what at first I thought were blemishes in the clear coat. The more I looked at it, the more I realized that they were actually pin size holes in the paint. Some of these holes have bubbles next to them. I immediately read through my owners guide on the warranty, and I believe if what I am seeing is paint corrosion, that it should be covered under the bumper to bumper warranty which is 3 years/36k miles. Right now my truck is at 35869. I have some pics that I took to post. Am I being too OCD over this? I'm just worried these little specs could lead to bigger issues down the road. This is of course if the dealership will even warranty this.

Name:  Truck1_zpscc6e74e2.jpg
Views: 73
Size:  76.7 KB
Name:  Truck2_zpse75ca867.jpg
Views: 85
Size:  73.0 KB
Name:  Truck3_zps25c248e9.jpg
Views: 101
Size:  154.5 KB
Name:  Truck4_zps6f053718.jpg
Views: 70
Size:  128.4 KB
Name:  Truck5_zps6d6d5f49.jpg
Views: 70
Size:  131.4 KB


Name:  Truck6_zps63c1dbc7.jpg
Views: 75
Size:  66.9 KB
Name:  Truck7_zpsa739842c.jpg
Views: 84
Size:  120.5 KB


Name:  Truck8_zpse57e37f1.jpg
Views: 69
Size:  69.2 KB
Name:  Truck9_zps47fcdc96.jpg
Views: 62
Size:  123.0 KB
 
  #2  
Old 04-21-2014, 11:24 PM
Patman's Avatar
Global Moderator &
Senior Member



Join Date: Aug 2005
Location: DFW
Posts: 21,312
Received 134 Likes on 112 Posts
Factory paint warranty is 1yr 12k IIRC
 
  #3  
Old 04-22-2014, 06:32 AM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Patman
Factory paint warranty is 1yr 12k IIRC
Thank you for your reply Patman. You would be correct in that paint warranty is 1yr/12k miles, but I came across this article in my warranty manual I posted below that states the 1yr/12k warranty is coverage for environmental fall out. The article states coverage for corrosion during normal use due to manufacturing defect in factory supplied materials and workmanship. This coverage is 5 years unlimited mileage, which is listed under the bumper to bumper 3yr/36k warranty. In pic 3 and 4 above you can see bubbling under the paint well away from the pin holes. I'm thinking I may be able to push this issue. Just getting some opinions.

Name:  IMG_20140422_040815_300-1_zps777effd1.jpg
Views: 73
Size:  56.0 KB
 
  #4  
Old 04-22-2014, 09:22 AM
Bluejay's Avatar
Global Moderator &
Senior Member

Join Date: Mar 2005
Location: Burleson/Athens/Brownsboro, TX
Posts: 26,015
Received 68 Likes on 64 Posts
Take it to a dealer and see what they say. If they are not helpful, PM FordService here on this site. Ashley is here to help you if anything in fact can be done.
 
__________________
Jim
  #5  
Old 04-22-2014, 10:50 AM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Bluejay
Take it to a dealer and see what they say. If they are not helpful, PM FordService here on this site. Ashley is here to help you if anything in fact can be done.
Good to know, Thank you sir!
 
  #6  
Old 04-22-2014, 10:58 AM
FordService's Avatar
Ford Customer Service Team
Join Date: Oct 2010
Location: Dearborn, MI
Posts: 806
Likes: 0
Received 2 Likes on 2 Posts
Originally Posted by JTrephine
Ok so I gave my newly purchased used truck a very detailed wash the other day. To make a long story short I washed over what at first I thought were blemishes in the clear coat. The more I looked at it, the more I realized that they were actually pin size holes in the paint. ...
Hi JTrephine,

I'm happy to look into this for you. The first step is going to be setting up a dealer appointment to have them look everything over, and probably take some photos. Once you've got an appointment set up, PM me your name, phone number, VIN, mileage, and dealer info, and I'll take a look.

Ashley
 
  #7  
Old 04-22-2014, 12:42 PM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by FordService
Hi JTrephine,

I'm happy to look into this for you. The first step is going to be setting up a dealer appointment to have them look everything over, and probably take some photos. Once you've got an appointment set up, PM me your name, phone number, VIN, mileage, and dealer info, and I'll take a look.

Ashley
Thank you for this information Ashley. I will take care of this soon and shoot you a pm with all the necessary info.
 
  #8  
Old 04-22-2014, 04:12 PM
j2014_F150's Avatar
Member
Join Date: Mar 2014
Posts: 50
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by JTrephine
Thank you for this information Ashley. I will take care of this soon and shoot you a pm with all the necessary info.
My March 2014 built F150 has one of these black chunks in the paint too. The installer of 3M clear film found it. Since there was only one, I had them proceed. Please keep this thread posted on what happens.
 
  #9  
Old 04-22-2014, 05:32 PM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by j2014_F150
My March 2014 built F150 has one of these black chunks in the paint too. The installer of 3M clear film found it. Since there was only one, I had them proceed. Please keep this thread posted on what happens.
Absolutely man, I made an appointment tomorrow.
 
  #10  
Old 04-23-2014, 06:46 AM
Blue07STX's Avatar
Senior Member
Join Date: Aug 2010
Location: Cabot, AR
Posts: 1,185
Likes: 0
Received 0 Likes on 0 Posts
I had some bubbles in the base coat of my 2011 SCab. I took it to the dealer, and had it repaired under warranty.
 
  #11  
Old 04-23-2014, 11:24 AM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Update: Ok so I went in this morning and talked to the head man over the body shop at my dealership. He asked me how long I have owned the truck and I told him today was my 25th day of ownership. He looked at me and said ok he wants to keep me happy and satisfied with them. He stated he would be out all next week and that I needed to call two weeks from today and they would set me up and should be a couple days to prep, prime and repaint it, and I will have my truck back. I'm most definitely happy with that.
 
  #12  
Old 04-23-2014, 11:57 AM
Bluejay's Avatar
Global Moderator &
Senior Member

Join Date: Mar 2005
Location: Burleson/Athens/Brownsboro, TX
Posts: 26,015
Received 68 Likes on 64 Posts
Good deal, glad they are taking care of you.
 
__________________
Jim
  #13  
Old 04-23-2014, 03:35 PM
KMAC0694's Avatar
Senior Member

Join Date: Mar 2013
Location: Houston and College Station, TX
Posts: 6,677
Likes: 0
Received 0 Likes on 0 Posts
Glad they're being so good to you!
 
  #14  
Old 04-23-2014, 09:55 PM
JTrephine's Avatar
Member
Thread Starter
Join Date: Apr 2014
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Bluejay
Good deal, glad they are taking care of you.
Originally Posted by KMAC0694
Glad they're being so good to you!
Yea i'm very pleased. I mean no hassle and no hesitation, "we'll take care of you" :-). I have bought a couple vehicles from there over the years and I think they will be my stop and shop for all future fords as well.
 
  #15  
Old 04-23-2014, 09:57 PM
greenmotion's Avatar
Member
Join Date: Jul 2013
Posts: 26
Likes: 0
Received 0 Likes on 0 Posts
I had some paint imperfections on my truck when I took posession of it. A couple spots looked like a grain of sand got stuck under the paint and two little spots on my tailgate looked like it had a tiny bubble that burst. After talking to the dealer I just got the gut feeling that having them trying to fix it would cause more harm than good so I decided to just leave as is.

I am always afraid that these local patches of sanding and repaint will break the concistency in the factory paint texture. I.e. those sections looking much smoother than the rest of the paint or perhaps more dimpled.

But in any case, I hope it will work out for you.

GM
 


Quick Reply: Warranty and paint defects?



All times are GMT -4. The time now is 12:18 PM.