Get your money back, go buy a Toyota...

 

I hope they gave you a loaner free of charge during that time....I would get a lawyer...

 

Don't you people read?

Yeah, he should go buy a POS Toyota. Good answer.

Read post #19 and #21 before you post.

 

I am just furious, because one: Ford gave the poor guy a hastle in the beginning, and two: Quality still is a major issue with these trucks...Beautiful engineering, but cant seem to put reliable parts in the darn things...I love my truck, but to have so many failures on something new tells me that the bean counter cheapened everything when it came to bidding for the parts installed...How are they ever going to retain customer loyalty with such a poor product when it comes to reliability? I guess Americans are just dumbing down and accepting these trips to the dealerships as normal. I used to have customers that would accept poor service, they loved there reps, (good bs guy) but until somebody really took care of them and there reliability improved they thought things were fantastic... My point is accepting **** poor is rediculous when the competition provides so much more for the dollar... This mindset just boggles my mind, We should demand more of our US made products, not less... I want everyone to get what they paid for....We all work hard for our dollar and to accept less is wrong.. If you or I gave such poor performance we would be fired....

 

Although I do agree with some of what you are saying I don't think a few people having problems with ANY vehicle is out of the norm.

I've owned tons of cars from all makes including Jap, German, and American.

Out of the Ford Products I've owned:

1) 83 Escort - 103k on the clock sold while still running perfect. 5 Speed manual never replaced stock clutch.

2) 87 Escort GT - 145K on the clock ran perfect- Traded in for 87 Cutlass Supreme V8 which ended up a complete POS with under 80k.

3) 1993 Ranger 3.0L V6 = Drove to 130k with no problems sold to one of my friends still on the road to this day.

4) 1994 Thunderbird 4.6L V8 - Fully loaded all leather all power options. Drove till 130k - no problems - Sold to a friend - another still on the road to this day.

5) 1995 Thunderbird 4.6L V8 - Another full loaded machine - no problems after 45k sold for another ford.

6) 1997 Mustang Cobra 4.6L V8 - Still own, 37k - was supercharged at one point, sprayed a few bottles of N²O through it. 0 problems.

7) 2003 Cobra 4.6L V8 factory supercharged - Pullied, 460RWHP, 490ft Tq - multiple 1/4 mile runs. Hard driven miles compared to many f150 V8s - ran perfect. 0 problems.

8) 1990 Mustang GT - Fully build 5.0L V8 - supercharged, heads, cam, intake.. Although this is my baby with very low mileage - the car has been perfect. Pics in my Gallery.

9) 2003 Eddie Bauer Explorer - V8 4.6L - 57k on the clock, no problems to date, still own and is driven daily.

10) 2005 F150 5.4L - 30k on the clock. Daily driven 0 problems to date.

So as you can see from the 80s until now I've owned 10 different Fords all with different motors all driven differently. I've experience 0 major problems with any of them. So is it just luck? I don't know but until Ford actually lets me down on something I'm not going to bash any of their products. I still currently own four of the Fords on the above list. I've been very happy with all of them and their build quality. If I wasn't, I'd be driving something else.

On a side note: If Toyota or any other brand car for that matter never failed they wouldn't have a need for service departments. And from my extensive knowledge of cars and having friends in the business I can tell you that there are many dealerships are held a float BECAUSE of their service departments.

If you think other manufactures are perfect, you are highly mistaken. As for dealership experiences... you can go to 10 different service departments and get treated 10 different ways. It's not FORD its the dealerships for the most part. I personally know my local ford service manager and if I did ever have a problem I know for a fact that I'd have a loaner car and I'd have whatever problem repaired.

 

if you would have noticed that he got his truck back more than a week ago, you might have understood what i was asking. I asked for an update on how the replacement is going. Is it still running or is he having problems again. All things i need to know and prepare myself for, as my truck is following the same road.

 

This lenore guy is just full of insightful things to say.

You do realize that Ford is a company run by people. People are humans, and being as such, they are not perfect- only God is. That said, when you make as many truck as Ford does, you can count on having some problems from time to time. Just because the guy has one of those trucks doesn't mean he should go tuck his tail (like you would), get a lawyer (like you would), and buy a Toyota (like you would).

Some of us are capable of seeing the big picture (like you can't), others, well, they run around thinking they have it all figured out when in reality they don't know their chins from their buttocks when it comes to the automotive industry.

FWIW- You think Toyota is perfect? Ford is tied with Toyota in initial quality right now, Einstein, bet you didn't know that.

 

Well, as for an update... Truck us running great. I haven't noticed anything out of the ordinary, and every aspect of the repair seems to have gone perfect. Got to take it out to the lake this weekend and loved how it pulled my Sea Doo RX DI like it didn't even exist. I am most definitely a satisfied customer.

I don't agree with some of the comments about low quality and shoddy workmanship. Yeah, I happened to get one of the bad ones.. but hey, it happens. I just happened to be one of the unlucky ones. Sounds to me like there was were several engines that came out with bearings that failed (or will fail), but I assume it can be attributed to a bad batch of parts or error by a worker at assembly (who knows).

Bottom line, although it was extremely frustrating and stressful.. Ford corrected to problem as obligated and made an effort to compensate for me for my problems.

1. NEW engine, no rebuild
2. Rental (Ford Explorer, not some little roller skate of a car).
3. Extended Service Plan, Premium Care (the best one) for 6yrs 75k miles.
4. Reimbursement for my first months payment.
5. For the most part, VERY friendly and helpful dealer and corporate staff.

I am a pretty young guy, but am on my 3rd Ford vehicle. Even though I have had this issue.. I am going to stand by my brand of choice and will most likely be a Ford customer for life. (I am pretty partial to Mustangs and F-150s)

I appreciate everyones contribution to my post. It helps to have a group you can look to. Hope to be a member for life!

 

glad your happy. Once in awhile we seem to get the short end. Your case came out good. But over all I am glad you had a decent experiance from a bad situation. SO many whiners here would jump ship and buy some off brand of truck.

 

how many miles have you put on it since you got the truck back? Thats great that you are happy with the swap.

 

I have driven it about 400 miles.

I have been driving every chance I get!

 

Do you have any proof showing that ford made your payment? Ford is trying to give me the run around saying they have never payed any customers payments. Ford credit said they would defer the payment to the last month, but i dont think thats fair either.

 

Sorry it took me so long to get to this. As far as the payment goes, I am waiting for the check. I just received my first bill and was able to get it faxed on Monday. Ford said it could take up to two weeks to process.. So I just made the first payment and will deposit the check when I get it. I am not sure how I could prove this. I am willing to bet Ford doesn't want to make a habit of it. Might have just been a special exception. She told me she didn't have the ability to defer it. Could be because she doesn't work for Ford Credit. And she didn't actually make the payment for me, I am just being reimbursed. I realize it is the same thing, but the wording can get kind of tricky... Especiallu when trying to convince them to hand over money! Hope this helps, I will post when the check comes.

 

thanks, keep me posted please. Oh, and how is the truck working out?

 

I am on several other car forums, funny at the other forums there are less issues with brand new or 4 year or old vehicles. Most of the issues are minor and easily fixed with cleaners, the usual iac cleaning, maf cleaning etc when at a high mileage (90k or more) I am on two Ford sites and I have never seen so many major issues with a vehicle, expecially on vehicles that are less than 5 years old... I am just saying that we as consumers should not expect less of Ford than we do of any other manufacturor. common, spark plugs, crankshafts, transmissions, rear ends, brakes, fuel injectors.... This is a sad state of affairs and if that is what you guys expect of the Blue logo than it is a sad day, and you are being screwed all the way to the bank.. I personally want the American car brands to succeed and excell, but when we dont demand that of them they give us what we get... Loyalty is one thing, but stupidity is inexcuseable... I have wrenched on cars for a great part of 40 years and been burned by the British sports cars as well as the German ones.
We are in a world economy unfortunately and to compete we have to be better and cheaper, but quality should not suffer.... Funny the other day a moderator said this other site was boring because there were too few issues. He said that most of the discussion was modification related. How interesting. Sure there are problems, but most of the time it is with cars that have 150k or miles miles and it usually is maf, or iac related. Some power steering pump seals, etc. Yes you are right I am very dissappointed with my Ford's reliabilty, It is only 2 years old and has blown a fuel injector which wiped the catalytic converter, contaminated the engine oil, the brakes suck, the rotors look like toast at 13k miles, the rear end had to be rebuilt,the tires suck, and I fear the future with the spark plugs which can be stuck in the cylinder head. (whose brilliant idea was that) This is my first truck that I have ever owned and my second only American car. I have driven Company American cars for 32 years and never experienced the problems that I have encountered on this new Ford truck. Those cars included Fords, Chrysler, General Motors.....I think Ford is doing a heck of a job to make sure that their manufacturing goes to Mexico and China in the future. The Board of Directors could care a less as long as they are stuffing their pockets full of your and mine hard earned monies....So I gave them a chance and bought a Ford truck against my own concience, but never again....I could have had others for the same price and enjoyed the experience with far less problems in the 24k miles that I have, probably no problems would be more correct...But I will continue on this site and learn and help others through their misery when I can. I wish only the best for all of you and good luck.