I bought a remote control system from them over two weeks ago and emailed customer service with some questions. Waited a week and got no response so I emailed sales and sent them my questions and told them to send them over to tech services. Now over two weeks and no response.

I don't understand why a company would offer tech support via email and then not answer the emails.

I used two different email accounts just in case my hotmail one went to their junk mail. I also registered the product and in the comments section told them that they needed to answer my email- no response.



I will not buy any more airlift products

 

Did you try calling them?

 

nope, don't want to wait on hold. If they didn't want email support they shouldn't offer it- simple enough.

 

Issue has been taken care of- they were mainly having email server issues

 

I have had issues with my air lift product too.. Havent heard a thing

 

They said that they had email issues for several days. Either try their customer service email again or email the national sales manager that helped me:

Jim Bigford [jbigford@airliftcompany.com]