So I finally get my whipple after waiting a month today only to open the box and find this...

heat exchanger dented(picture doesnt do it justice)

charger to manifold gasket torn

coolant tank braket bent/cracked/scratched to hell.

pulley chipped

and to top it off instructions on how to install it in a MUSTANG!!! the parts checklist clearly states F150.

The box these items cam in is in perfect condition. This damage is from poor packaging and pure stupidity. NOT IMPRESSED. Now I get to spend my whole lunch hour tomorrow on the phone with whipple. GREAT! I know exactly how this is going to go...theyll blame the shipping company, shipping company will blame whipple blah blah blah been through this before. Did I mention I live in Canada and I waited a month for this???? Rant off...

 

Sorry to see this. What's the point of making precision parts and beating the puck out of them with cheap shipping?

 

Wow that is bull****!

 

Whoa thats horrible man! When I got mine and opened it, I had 2 heat exchangers lol. Other then that the packing and everything was perfect. Ive called whipple a few times and they seem reasonable to work with.

 

I sent them an email with those pictures hopefully that speeds up the prossess. I need to ship them my pcm anyways so its not too big of a deal to send these parts along. I just expected more for my thousands of dollars...sigh...

 

Why are you sending out your PCM? You should have to fill out a paper that tells them what PCM you have and your vin and they send you a tuner. I sent them pics of my front seal leaking and they sent me a new seal and oil right away. I imagine they will hook you up. I have never heard of such a eff up from whipple like that, but doesnt mean it cant happen.

 

Im getting the 10psi upgrade and was told I need to send them my pcm. Maybe the tuner they send is only for 8psi?

 

Wait, whipple is doing the 10PSI upgrade for you??? When I called they said they didnt sell the kit anymore so I had to make it myself. So I went with 8PSI and got the tuner.

 

I would not be having whipple do the tune, they leave way too much on the table sure it's safe but you can have a safe tune and enjoy better driveability

 

yup i called whipple and they gave me a price for the 10psi upgrade and said I would need to send the pcm to them to get tuned. I would just be getting the tune from whipple as a baseline it will definatly be getting tweaked on the dyno.

 

What was the outcome to the damage products?

 

this is CRAZY....what a fail!

 

All that money for those messed up parts! I hope they help you and not leave you hanging!

 

i have a dual pass afco for sale if you need it

 

whipple contacted me and basically told me to contact the people I orderd it through EVEN THOUGH IT CAME DIRECT FROM WHIPPLE! so yah im getting the run around just as I expected. Should hear more tomorrow .