Sirius Everything Renewal for $77/year
They sent me back an e-mail telling me to call customer service and they would work me over,err I mean work with me.
Renewed my year subscription about a month ago. Didn't opt for the extra online cost. Can't see paying to listen online when sites like Pandora and local stations let you listen for free. Sirius dropped the ball on that one. - Og
I just called and asked about the $77 for a year and they told me that I couldn't get it without redeeming a code. Then the lady told me it wasn't open to the public and i couldn't get it and i was put on hold. She came back and still told me that it wasn't available to the public, but what she could do was let me have the $77 subscription for a year this one time only. I was rather confused but i did get the deal.
My free trial expired last week so I called and made my third attempt to get the $77 deal. No dice. She said sometimes they'll send out that promotion via mail but it was not available now. I told her others were getting it and she said I was mistaken. She offered everything else, $13.95 per mo, $39 for three months and $79 for six months, I said politely declined those offers and they let me go.
Wow, that was easy. I had three radios under my account, 2 of them coming up for expiration. I called in and told the first rep I didn't want to renew any of the subscriptions, and he immediately transferred me to another rep. I barely explained the situation, and she was already throwing out 1/2 price on #2 and #3, and when I explained I was defintely dropping those, she threw out the 50% the #1 radio. That radio wasn't due for renewal until May. So, based on the amount I still had credited on that radio, I paid like $9, and got another 6 months tacked onto my primary account.
So, unlike others, I didn't have any issues. They were quick on the draw to offer it to me, I didn't even have to ask. Maybe having my subscription up is magic trick.
So, unlike others, I didn't have any issues. They were quick on the draw to offer it to me, I didn't even have to ask. Maybe having my subscription up is magic trick.
I have a lifetime sub on primary radio and 2 other subscriptions. When I signed up almost 5 years ago, all secondary subscriptions were to be charged 1/2 price of annual rate. Got my renewal notice for 2nd and 3rd subs and had to change my underwear when I saw the bill. They want to charge me $98 + $10.98 music royalty fees for each subscription. Since when is $109 1/2 of $148? Called them up and got some snot nosed foreigner (sorry if that sounds racist, cause I'm not) who didn't even want to deal with me. When I asked to speak to another rep, he told me I couldn't as it wouldn't do me any good, I had to pay what was on the bill. Well, I'll see what happens when I call the cancellation department when the subs are actually up next month. Not the way I would have expected a loyal customer with a lifetime and 2 secondary subscriptions to be treated.
Oh, I should also mention another trick I used. The credit card that was associated with my account was one of those temp cards that Citibank used to let you use. So when Sirius tried to 'autobill' my account, they couldn't. For the last two weeks I have gotten calls from them every day (sometimes 3x a day!) to update my address info (oh, by the way, let's confirm your credit card too). I ignored all the calls and only called today because I got an email they were going to suspend ALL my accounts.
I was successful on the second try.
I said: "Hello, my subscription to Sirus has expired, and I would like to take advantage of the special offer on the flyer for $77 for a year."
They charged me $77 plus the $11 Royalty fee. There will be a $75 charge if I cancel within the first year, and I will be billed at normal rates after the end of the year.
I said: "Hello, my subscription to Sirus has expired, and I would like to take advantage of the special offer on the flyer for $77 for a year."
They charged me $77 plus the $11 Royalty fee. There will be a $75 charge if I cancel within the first year, and I will be billed at normal rates after the end of the year.
Last edited by greencrew; Nov 21, 2009 at 12:19 PM. Reason: Bold my script
Good job!



