As Kevin said there are clearly folks who post to promote their agenda. Spanky's story has changed so many times I dont think anyone believes him anymore.

If you have a problem with a vendor call them. What is termed lying here is the vendors best attempt at setting expectations. They are providing you with the best GUESS when the products will be available. The person answering the phones doesnt build the cat backs and cant fix the welder. Their vendors tell them the parts to make the cat backs will be here Wed and they tell you they SHOULD have them done by Friday. If the parts dont come in they cant help but delay the production of the cat backs.

Same is true for the pulleys. There has to be 15 parts that make up a pulley assembly. Any one of those gets delayed and the pulleys dont get made or shipped.

After watching the front office at JDM for a few days it is clear why they dont call people back. The phone NEVER stops ringing. From 7 am to 11pm. They clearly need some organization to keep better track of the orders. It doesnt show yet but they are making MAJOR progress in fixing the issues. The are interviewing more help this week. Be patient. Progress is on the way - It is only 2 weeks away and will ship on Friday... (LOL Just kidding )

When you order a MAC exhaust ask MAC if it has been custom fit to a lighting before it was assembled and welded.

With very few exceptions ALL the parts you order form the tuners on F150Online are CUSTOM parts. In the performance business is is VERY common to pay in advance for custom parts. The other reason it makes sense to pay in advance is to get on the list and hold your spot. Almost everything I order from FORD for my Lightning I have to pay in advance since it is a "special order". And Ford has already had the parts made they just need to be delivered from the local warehouse. The sign behind the parts dept says special orders MUST be paid in advance. JDM should communicate that message better as well..

In the end as was mentioned you can always call JDM after 6 and talk to Jim.
They are always willing to refund your money. And more important. Most people are thrilled with the parts once they arrive.

Doug

 

I like to wait. When things arrive on time I feel let down somehow. I can't agonize over the install and what if's like I do when stuff don't show up. I'm obcessively compulsive or verse vicea. So if I order anything from you please drag your feet. If I could build some of the stuff I buy I would start my own business and my moto would be..."We cheat the other guy and pass the savings on to you". While I wait for the new stuff to come in I polish the old stuff. I waited about 4 months for something once and it never showed up. I called and asked for my money to be credited back to my card. It was. I bought a used one for 1/3 the price. Anyway now I wait around eternally for used stuff at a very good price. When I want my stuff "Store Bought", I buy from Sal.
I would even wait. Never had to wait long.

 

"When you order a MAC exhaust ask MAC if it has been custom fit to a lighting before it was assembled and welded." Silver_2000

The system I bought was indeed Lightning specific and was a bolt-on item.

"When I want my stuff "Store Bought", I buy from Sal." Twisted99

Sometimes you'll have to wait for Sal, too. While I hate waiting for parts and feel that 2 - 3 weeks is plenty of time to "process" an order, the thing I detest even more is the lack of response. When I inquire about my order and take the time to drop an email or voicemail to a supplier, I deserve to be answered......and not 3 or 4 days later, either.

My opinion is that if you're going to be in this business and actively advertise your products, you best have them in stock.
Otherwise, people like myself who don't put up with crappy customer service will take their business elsewhere.

 

Rule #1 ... Don't walk in the warehouse and assume anything ...

Quantity On-Hand
- Quantity COMMITED (Backorders included!)
+ Quantity in Work-in-prosess
+ Quantity on Purchase Orders from Vendor
= Quantity Available to Commit to New Orders

Actually you can get a timeline that shows all this on
most systems so you know where you are and WHEN
you will have stuff to ship.

(If your inventory ISN'T on a computer system or a card
system (Old fashion way that REALLY works!) you're not
gonna be able to know this amount!)

Rule #2 ... If you absolutely have to have it, don't order
from a "custom" shop. You're a "Walmart"
shopper, my friend ... "Good things come easy,
great things take time and love!"
(C) 2002 SVT_KY
(Motto Available for license!)

One more thought ... After implementing many manufacturing
and accounting systems around the world, my favorite statement
remains:

"If you put a sloppy bookkeeping system on a computer, you
will have a FAST, SLOPPY bookkeeping system!"

My $0.02 ----

Cliff

 

I have dealt with 2 different tuners, one for a rather small purchase and the other for a more significant purchase. Both took longer than expected BUT in both cases they did a fair job of keeping me updated as to the status of my orders. Out of fairness to the customers, ALL tuners should feel obligated to keep their customers informed, just out of respect. We are kind of locked into who we can purchase things from. I KNOW they all make and sell great stuff, and they all know their *****, but we are customers just like they would be at the local supermarket and we just want to get treated with the respect they would want. This topic seems to just keep repeating and it's always for the same reason. When will some of these tuners learn that saying"It's not in stock right now", or "expect delivery in 4-6 weeks". Or how about "thanks for your business but the truth is I have customers that are spending triple what you are and I think I need to worry about them first."

 

The only Lightning mod part I can think of that would almost have to come from one of the major suppliers is the pulley. I can get an air intake, cool tube, throttle body, electric fan, water pump...etc., from many different sources. Local tuners are able to burn their own chips now, too..........and some of the local units have been proven to outperform the ones coming from the national outlets.

The only advantage I see to using a national supplier is convenience, speed of delivery, and customer service. Take away speed of delivery and good customer service and you have to ask yourself why shop there at all? From the looks of some of the other posts here, I see some folks who agree wih this position.

That's why these issues are so important to me. You can be in business to sell the best products in your field of interest, but if your clientele can't get them, what good are they? Maybe that makes me a "Wal-Mart shopper", but insisting on good customer service may also be what helped make Sam Walton a billionaire.

 

Well said!!!!!

 

Our Business is also a game. Each Tuner wants to provide the "BEST" stuff they can. Who has the best? Many can back up each of them. I have seen most all the products from all 3 of the big guys. They all have TOP NOTCH stuff.If you cant wait thats fine but dont blow up a post on here starting a tuner rant war. Remember there are over 20,000 Gen II's out there now. I would bet to say 60% or more have been modded. Thats ALOT of parts to make and distribute. If you dont care about the big name stuff, there are plenty of "OTHER" companies providing L parts. But remember, what our tuners provide is not only parts for our L, it is parts they have tested on their own trucks.....

 

This seems to be going nowhere!!! Just the same as any other thread of this nature...It should be closed SOON!!!

 

well, i called this morning and talked to JDM to see when my silver bullets would be shipped. they said it was already gone and would be shipped to be the 10th(next wed). Needless to say im very happy. i ordered it like a week and a half ago, and i think thats not long at all to wait for a custom made exhaust. They were also very nice and helpful, they will get my business again. I still do not agree with what they did to phat ford, but i base my opinions on my personal experiences.......now im gonna be pacing the door for ups. they are delivering my AFM power pipe and filter the same day!