no flame intended BUT! service your customers first .
Senior Member
Joined: Aug 2001
Posts: 1,516
Likes: 0
Originally posted by LightningTuner
In this business you are going to find the same thing with most vendors. All the vendors have customers that would follow them off cliff in the name of brand commitment, and they all have customers who'd like to burn thier houses down. When PSP took off with the Gen2s coming out, demand for our products was so great (we were the only company making Lightning products back in 1999) that we were so backordered, some customers waited up to 6 months for parts. Some waited it out, and some cancelled. Back then, I was so obsessed with making every single person happy, I was letting it eat away at me emotionally. Long time members of this forum know that I've had to endure and learn alot over the past few years, to get where I am today. The one thing I had to accept, was no matter how I tried, I would never be able to make every single customer happy. Fast forward to present day, and we still go through the same thing. But instead of people complaining about a 6 month wait, people complain the three days later, they haven't gotten their parts. You really just can't make every person happy. All we try to do, is explain the current status to the customer, and hope they understand. Many do cancel, and I understand that, but I feel more sorry for them, as I feel my products are second to none, so they are the ones losing out.
The point here is this-- all the Lightning vendors small companies. We manufacture, advertise, test, promote, and sell all at the same time. You may have to wait for parts longer, you may pay a bit more than from a big parts house, but the customer IS the one who wins in the end. Because being a small company ensures that there is a higher standard of quality, it ensures that the key people stay involved with you parts, and WE are the ones doing R&D on new products, not parts houses or bargain liquidators. All the vendors are also here to talk to, in person. There aren't many other companies that give that kind of support.
So remember when something arises that delays your parts, there is a lot more to the delay, than you may think, and it will all be worth it in the end, when you're smiling down the road in your truck
.
In this business you are going to find the same thing with most vendors. All the vendors have customers that would follow them off cliff in the name of brand commitment, and they all have customers who'd like to burn thier houses down. When PSP took off with the Gen2s coming out, demand for our products was so great (we were the only company making Lightning products back in 1999) that we were so backordered, some customers waited up to 6 months for parts. Some waited it out, and some cancelled. Back then, I was so obsessed with making every single person happy, I was letting it eat away at me emotionally. Long time members of this forum know that I've had to endure and learn alot over the past few years, to get where I am today. The one thing I had to accept, was no matter how I tried, I would never be able to make every single customer happy. Fast forward to present day, and we still go through the same thing. But instead of people complaining about a 6 month wait, people complain the three days later, they haven't gotten their parts. You really just can't make every person happy. All we try to do, is explain the current status to the customer, and hope they understand. Many do cancel, and I understand that, but I feel more sorry for them, as I feel my products are second to none, so they are the ones losing out.
The point here is this-- all the Lightning vendors small companies. We manufacture, advertise, test, promote, and sell all at the same time. You may have to wait for parts longer, you may pay a bit more than from a big parts house, but the customer IS the one who wins in the end. Because being a small company ensures that there is a higher standard of quality, it ensures that the key people stay involved with you parts, and WE are the ones doing R&D on new products, not parts houses or bargain liquidators. All the vendors are also here to talk to, in person. There aren't many other companies that give that kind of support.
So remember when something arises that delays your parts, there is a lot more to the delay, than you may think, and it will all be worth it in the end, when you're smiling down the road in your truck
.
A good example would he if you just ordered a chip, and had to wait a month for it, lets say two weeks after you order the chip your engine blows a rod and it was completely stock, a wait for the chip could save you in that case, or if you order a chip,, and then two weeks later decide you want to add a torq converter,, looks like the delay saved you some cash as far as a reburn is considered.
Just my .02 cents,,, its good to have estimated times for delivery arrival,, that way I can schedual in my own days off to do as I wish with the mod, wether it be a week after I get it, or the day of, I beleive most of us work many many hours and many many long days to foot the bill for our trucks/family/houses,,, for some its very tough to find time for the install.
~Toast
Banned For Rules Violations
Joined: Mar 2001
Posts: 1,585
Likes: 0
From: Mobile, AL, USA
You guys ever notice how a certain dealer/vendor is absent from these boards 99% of the time?
Ever notice how they NEVER have customer complaints when it comes to servicing and making promises?
Need I say more?
Ever notice how they NEVER have customer complaints when it comes to servicing and making promises?
Need I say more?
Senior Member
Joined: May 2002
Posts: 4,928
Likes: 1
From: The People's Republic of Los Angeles
Originally posted by LightningTuner
. . . So please don't include me in with the people you are describing. . .
. . . I do apologize to those waiting, and hope that the quality and performance of the product will overshadow the time it took you to get it.
. . . So please don't include me in with the people you are describing. . .
. . . I do apologize to those waiting, and hope that the quality and performance of the product will overshadow the time it took you to get it.
I am having an issue with an as-yet-unnamed vendor who will not return my e-mails regarding incorrect parts and incomplete and inaccurate installation instructions. It is exactly that kind of sh*t that gives online vendors a bad name.
I dig your posts, Sal. It is easy to tell that you are the real McCoy. Keep the faith.
TLS
Senior Member
Joined: Jul 2002
Posts: 279
Likes: 0
From: Tinley Park IL
I understand we live in the computer age but you cannot blame a vendor for not answering your e-mails about problems you might have. Call them on the phone! It is the only way. If i have a problem with my truck after installing a vendors parts, i'm not going to wait for them to answer my e-mail. I'm going to call them and make sure it's taken care of. What vendor is everybody ripping on. Is it JDM? Have the ***** to say who the vendor is for people reading these threads. Or are you afraid because that since there are so few vendors that you might come face to face with them one day at the strip or a FFW somewhere? Some of you guys love to rip on certain vendors with ease but don't have the stones to back up yourself with the names. Why is that? Are some people on this pledging allegiance to a certain tuner and trying to bad mouth another? I saw that before with the extremely overblown thread on spanky's blown motor and who tuned the chip. Blown motors suck and i wish that on nobody but there was alot of bull---- that was way out of hand. Face to face or talking on the phone is really the only way to solve problems like this.