I have only had one customer that wanted to return a Livewire, out of dozens sold. I am not defending the product, as it does have issues. If a customer asks me which to get, X2 or LW, then I tell them the LW has some extra features and the X2 does everything that most people need a flash tool to do.

I am as frustrated as you guys, I would love to see these features because my remote tuning customers could really use them, but SCT has lagged behind with software.

Scott, you are doing a disservice to everyone on this forum by not telling the whole story. You received a special price for buying in bulk, you bought 3 LWs from me and 3 widebands. I gave you free shipping, the LWs at MAP price of $569, and the widebands at a very good price. I told you I would take the single LW back, but you would not receive a 100% refund due to the quantity discount you negotiated with me. If you want to send the unit back to me for a new screen and firmware update then I would be happy to take care of that for you.

 

Justin -

Can you tell use why SCT would release this product before it could do all the things that the XCal2 can do? They sure won't elaborate on this. When released, Livewire could not do pass-through datalogging, log a/f ratio, upload log files, etc...These are features that are essential for many users. How could they not know that?

Brad

 

Justin,
The cost and or deal we worked out has nothing to do with the Livewire's problems. This discussion is strictly about the Livewire's problems and its lack of promised features/capabilities. I am as frustrated as most who have been trying to get these things to operate how they were advertised. I have had nothing but problems with the device.

VMP obviously can't be blamed for SCT's misshapes, but we choose our vendors based on the quality of the product they sell.

I'll email you my frustrations rather than create negativity around a vendor who isn't responsible for the problems of another company's item.

 

I don't really know, that is a question for SCT. I expected those features to be there when I placed my pre-order for 100 units last year, or at least expected the software to become available within a week or receiving the product.

 

So Justin, just so I understand you correctly, because someone negotiated a discount you feel it is acceptable to stick them with a product that does not work as advertised? I'm curious what that has to do with returning the product? Is it simply that you now realize what a POS the product is and don't have confidence in your ability to stick some other poor bastard with it?

Please elaborate on how purchase price has anything to do with this? It's not like the guy simply changed his mind. The product has issues, SCT's support is lacking, you owe the guy his money back IMHO.

As a dealer you are the one who has to power to get the answers from SCT. Why not go to bat and get them..... or are you afraid they will simply ban you as well for asking legitimate questions.?

 

At the time that Scott requested a refund the LW had not been out very long, and SCT was promising that the tools and features would be out within a week. Now that it has been 3 months we have a much different outlook on the situation.

As always, I told Scott he could send the item back, but his quantity discount would be adjusted accordingly.

I have asked the hard questions, emailed the owners, management, etc. and have only been told the same things as you guys. "we're working on it, it will be out in a week".

 

Justin,
In that case I'll send all three units back. None of them work properly. Please respond to my email so we can work this out.

Thanks,
Scott

 

Exactly my point. SCT will not answer that question. They repeatedly avoid answering this question on their "support" forum and will not acknowledge that it was a major *uck-up releasing this as a beta unit.

 

I'm confused Falcon11, When your trying to sell it...Its a great product.
http://www.nloc.net/vbforum/gen-2-pa...-livewire.html
I have only heard good things about justin.

 

 

Those other vendors mentioned, Also sell SCT, In fact, JLP just started selling SCT at the end of last year. I happen to know justin and he is a stand up vendor, and i can understand that if you got a deal on 3 and you are returning 1, then the price does change, thats just buisness plain and simple. the 2 you still have now go up in price, as if you only bought 2 and the refund on the 1 gets adjusted accordingly.

 

This is so typical of what these forums have become. He even states in his add that the reason he wants to sell has to do with his friend giving him some gages. WTF????????? So is the product a POS or not. If it is, does this mean that this cat was trying to do to someone else what he condemned this vendor for doing to him? The other option would be that the reason for not wanting the product has to do with his friend hooking him up somehow...which says this is all about buyers remorse.

I think falcon is lucky the vendor offered to give a partial refund.

 

The reason this thread is titled "SCT needs to offer refunds for Livewire" is because I hold SCT responsible. I did not say my dealer needs to offer refunds.

-Mark

 

Thank you.

And to answer the other responses, that thread was for another unit. Prior to the feedback on the three I recieved from VMP. If you check the list date, it was back in April.

The selling of that unit had nothing to do with what I/we are discussing here. I purchased that unit prior to getting the deal from VMP on three additional units. That was listed before we started having major issues with SCT not providing support. As you can see it was for a brand new, NEVER USED Livewire.

 

slurp, slurp

Please check list date.