As most of you know, im going thru the BBB Autoline process with my truck. I got a call today and they told me they are setting up an appointment with the dealer and an Engineer from Ford to look at and hopefully fix my truck. Do you think theres a chance in he!! the engineer is gonna have a clue as to how to fix this thing, or is it just a showing to try and keep me happy for now? Can an engineer authorize a buy back, or replacement or any other course of action to remedy this problem? Im at the point now, that im willing to just cut my loses if they will give me an 06, equipped the same as mine, with no money out of my pocket, but keep the same monthly payment for the next 5 years. I tried to trade it a month or so ago and the trade value was horrid and wasnt enough to pay it off, so I couldnt do it. Any ideas or suggestions?


BREW

 

Having dealt with a few field service engineers before, I can tell you that your results may vary. The one for my region is a pretty knowledgable guy; I've heard horrors stories of FSEs that didn't know their asses from a hole in the ground though. Engineers can authorize certain repairs and procedures, but I dunno if they're instrumental in the process of a buy back. I do think a large part of having the FSE come out, honestly, is to try to comfort the customer: "Oh wow, Ford sent an engineer out to look at my truck, everything gotta be better now, right?" The FSE's word is often taken as the gospel at the dealership level too. If he says it's as good as it's gonna get, then that's all their is to it, at least in the dealer's eyes.

 

Thats what I was affraid of.."heres the Engineer, now its all better" Well I know the routine. Its done in my business also. Guess I just have to make it clear to him that I know how it all works and im in the service business as well. I just want my truck fixed...I love this thing, but hate driving it right now, the way it is.


BREW

 

Good luck with it. Might have to rough him up a bit to get what you want outta him haha.

 

^^LOL....yeh, maybe I'll do that. I mean,,I do know this guy.......


BREW

 

Engineers kick azz...

 

well lets just hope this one is on my side....



BREW

 

good luck man!

 

^^ thanks Smeezy..I'll let you all know how it goes.

BREW

 

Wow, I missed something! Good luck with your truck BREW, I have no idea what's wrong but I hope you get what you want in the end.

 

Probably just part of the process they'll make you go through until they start thinking about the buy back.

 

Not neccessarily.....


....engineers with out ethics and base their decision on the "bottom line" for their company do not "kick azz"....


...remember....an engineer is though highly of in the general publics eye....so a good "kick azz" engineer will never take advantage of that....

 

gotta match

 

Trust me..I felt lke doing it a few months agao when it was in the shop every other week. I just want it fixed or a new one, thats all.


BREW