I start by saying I love my ford products. I took my 2003 F150 in to a ford service center for its 6000 mile oil change. They forgot to put oil in the engine and it ran for 5 minutes with no oil. They say the new engines will run with sythetic oil drained for 50 miles with no damage. They even charged me for the oil change. Any advice on what to do would be appreciated.

 

I would raise cain, and make them give me an extended warranty, or something. There is no excuse for that PERIOD.

I would also make them pay to have an independant garage at least put a scope in the cylinders to look for scoring, and if any is present then I might be making them put a new engine in it.

 

Ditto! It may not seem like there was damage done but you cant see inside your motor. I definetely would not just walk away, especially after paying!!

 

Right, don't let them get away with doing that to your truck!

 

Definitely get it checked thoroughly by a different garage, at Fords expense. Don't let them talk you out of it, you know they'll try, push until you get your way because what they did is extremely inattentive and should not be allowed to happen. I would also find a different Ford Service Center to visit in the future.

 

Actually, there is almost certainly damage. Especially for that length of time. I would demand a new engine. That 50 miles is from the owners manual, and that is for overheating because of no antifreeze, not for lack of oil. They have been listening to too many commercials. Also the oil from ford is not full synthetic. It is a blend.

 

If they refuse to put a new engine in it, demand an extended warranty to cover the engine until 100,000 miles. That is not unreasonable since many manufacturers give this type of warranty after an engine/transmission is replaced under warranty. I can tell you with certainty that if it was ran a full 5 minutes with no oil, there was definately more than usual wear on the main bearings and piston rings, with/without synthetic. Hate to make you feel bad but it's the truth. Get the warranty or get a lawyer to send them a nasty letter.

 

Thanks for the reply guys. $38K truck ruined by fools. I change my own oil on the cars not under warranty. I am kicking myself for trusting it to the ford dealership.

 

Charly King, I agree with Frank S, get a lawyer to send them a nasty letter and at the very least demand an extended warranty. That is something that someone getting paid to do a job, a professional, should never do. Good thing they ain't surgeons.

 

Write a letter to ford and ask them if they would cover your vehicle if you had drained the oil and forgot to fill it. If they say no bring it to your lawyer and have him sue the dealer for a new engine.

Regards

Jean Marc Chartier

 

Ditto! Dont give them an inch, you deserve better than that!

 

The truck involved was a 2003 model.
Is it likely you will get a brandnew engine or will they give you a rebuilt one from 2003.

 

If this was a warranty issue, Ford would put in a reman engine. As this was a dealer screwup with low milage, the dealer should be required to put in a new engine.
One thing to remember is that Ford didn't do anything wrong. It was the dealer, who should have insurance to cover this. If Ford gets involved, they really don't have any authority to make the dealer fix it.

 

I disagree. Yes the dealer is at fault but Ford is ultimately responsible. The dealer is Ford’s authorized representative and Ford allows the dealers to work on their vehicles and thus if a dealer screws up bad as they have in this instance then Ford can, in my opinion, FORCE the dealer to pay for a NEW engine out of the dealers pocket.

If a dealer had made bad and costly mistakes in the past then, again in my opinion, Ford has the responsibility to either shut down the dealer and not allow them to work on Ford vehicles or insure the dealer is hiring competent employees that know what they are doing. This is what the “Blue Oval” designation is SUPPOSE to mean.

Charly King:

If it were me I would demand a brand new, NOT remanufactured, motor be put into your vehicle OR that they take the vehicle back and exchange it with another of equal of greater value with out ONE penny from your pocket.

There is absolutely NO excuse for the dealer not to do this. Yes people make mistakes and this was a real stupid mistake BUT that is NO excuse for the dealer doing the CORRECT and RIGHT thing. This mistake should COST the dealer and or Ford NOT you.

DO NOT settle for any kind of extended warranty. Worst case scenario is 3 years down the line the motor takes a dump for what ever reason the dealer finds a reason NOT to honor the warranty and you may be stuck with a HIGH cost repair that no lawyer may be able to help you with since you already settled with the dealer by taken an extended warranty.

 

HOW IS THIS POSSIBLE.