No oil in engine
Senior Member
Joined: Feb 2004
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From: Somewhere near the back of beyond
Originally posted by kingfish51
One thing to remember is that Ford didn't do anything wrong. It was the dealer, who should have insurance to cover this. If Ford gets involved, they really don't have any authority to make the dealer fix it.
One thing to remember is that Ford didn't do anything wrong. It was the dealer, who should have insurance to cover this. If Ford gets involved, they really don't have any authority to make the dealer fix it.
Several years ago I had some tranny work done to a Mustang I had at an Aamco Transmission place. They screwed something up and the starter would not disengage from the flywheel, which made delightful noises.
It started soon after we got the car home. Since the car was at home and I was not about to drive it down the freeway like that I requested that Aamco send someone out to the house to repair it or send a tow truck to take it to the shop. They said "no", big surprise...So I contacted Aamco's Corporate Offices and explained my problem to them. Within 2 days the Aamco place I was dealing with had a mechanic at my house fixing the issue at absolutely no charge to me! Technically Aamco didn't do anything wrong it was the independant franchise holder but they saw to it that he dealt with the problem because they didn't want the stain on their record. Sometimes it pays to take it to the top!!
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Joined: Apr 2004
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Here is some comic relief. The Sevice manager made a few telephone calls to his personnel and is satisfied no damage occurred. I am not to worry because their ford dealership allways does the right thing. An extended warranty is not necessary but he will allow me to purchase it at his cost. Is this guy great or what?? Finally someone is looking out for my best interest. I live in North Carolin and make frequnt trips to Arkansas and Ontario. It is a great relief to know that if somthing happens to my engine 900 miles from the dealer he will "do the right thing" and I don't even need a warranty.
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Joined: Mar 2002
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From: NH
Charly King:
See if this bonehead REALLY stands by what his “personal” tell him. Here is what you do. Go down and see him in person and ask him where his vehicle is. Then ask him to drive it in and put it on the lift. Then have one of his “personal” take the oil drain plug out and drain his oil.
After that with NOT adding oil have them bring the vehicle down from the lift and then pull out your stop watch. Have them start his vehicle and let it run for 5 minutes, using your stop watch.
This should be absolutely NO problem for him to do since he seems so damn confident that there is nothing for you to worry about with your vehicle. If he fails to follow through ask him WHY? Then request a new motor and contact Ford themselves…
See if this bonehead REALLY stands by what his “personal” tell him. Here is what you do. Go down and see him in person and ask him where his vehicle is. Then ask him to drive it in and put it on the lift. Then have one of his “personal” take the oil drain plug out and drain his oil.
After that with NOT adding oil have them bring the vehicle down from the lift and then pull out your stop watch. Have them start his vehicle and let it run for 5 minutes, using your stop watch.
This should be absolutely NO problem for him to do since he seems so damn confident that there is nothing for you to worry about with your vehicle. If he fails to follow through ask him WHY? Then request a new motor and contact Ford themselves…
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Joined: Apr 2004
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Response to F150Europe
It was only parking lot maneuver speed. The guy was not capable of reading an oil pressure gauge.
To 01XLT Sport. I am going to suggest the service manager do this. I will post his response after I ask him. This service manager has 40 years experience at getting to customers
It was only parking lot maneuver speed. The guy was not capable of reading an oil pressure gauge.
To 01XLT Sport. I am going to suggest the service manager do this. I will post his response after I ask him. This service manager has 40 years experience at getting to customers
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Joined: Sep 2003
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From: Aggieland, TX
So wait...the guy can drive your truck around a parking lot FULL of cars (which are either other customers' cars, or the dealership's...), but he cant read the oil pressure guage?
Am I the only one that thinks that is a little, um, odd or maybe even irresponsible?
Am I the only one that thinks that is a little, um, odd or maybe even irresponsible?
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Joined: Aug 2002
Posts: 357
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From: Winchester, MA
Dealer oil change story:
Quick story on my personal expierence. Brought my new 2001 F150 in for its free oil change at about 2500 miles. An older tech was teaching a young guy how to change the oil. The young guy didn't properly attach the lifting arms and my truck fell off the lift as soon as the front tires were off the floor. I was watching and went ballistic. I used the service manager's phone to call Ford customer service and got the district representative's number. I calmly told him my problem and discussed it over the phone. I told him that I found no fault with Ford, but if there was any problems with the truck, that I felt the dealership was completely responsible. He mentioned that the dealerships carry huge insurance policies for these things and that they are responsible for damage caused on their property. A quick phone call to another dealership from him and I had an appointment for the truck to be looked at. There was no obvious damage, but they checked the 4 wheel alignment to be sure there was no frame damage.
Sounds to me that your dealership wants to keep this under wraps. They can loose their "Blue Oval Certiifcation" for things like this. Which means nothing to you and me, but means less bonus $$$ for them. Go right to your local Ford rep. Be on friendly terms with him and mention your concerns. He is ultimately responsible for how the dealership represents Ford, and is the one who grades them appropriately. If a dealership is out their screwing loyal Ford customers, Ford corporate needs to know this. Be carefull not to point the finger at Ford though. That is a surefire way to get completely screwed.
Quick story on my personal expierence. Brought my new 2001 F150 in for its free oil change at about 2500 miles. An older tech was teaching a young guy how to change the oil. The young guy didn't properly attach the lifting arms and my truck fell off the lift as soon as the front tires were off the floor. I was watching and went ballistic. I used the service manager's phone to call Ford customer service and got the district representative's number. I calmly told him my problem and discussed it over the phone. I told him that I found no fault with Ford, but if there was any problems with the truck, that I felt the dealership was completely responsible. He mentioned that the dealerships carry huge insurance policies for these things and that they are responsible for damage caused on their property. A quick phone call to another dealership from him and I had an appointment for the truck to be looked at. There was no obvious damage, but they checked the 4 wheel alignment to be sure there was no frame damage.
Sounds to me that your dealership wants to keep this under wraps. They can loose their "Blue Oval Certiifcation" for things like this. Which means nothing to you and me, but means less bonus $$$ for them. Go right to your local Ford rep. Be on friendly terms with him and mention your concerns. He is ultimately responsible for how the dealership represents Ford, and is the one who grades them appropriately. If a dealership is out their screwing loyal Ford customers, Ford corporate needs to know this. Be carefull not to point the finger at Ford though. That is a surefire way to get completely screwed.
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Joined: Apr 2003
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From: ALABAMA
NO OIL IN ENGINE
Charly King,
Notify Ford customer service a.s.a.p., the phone number is in your owners manual. Do not wait any longer than neccesary.
The dealer's tech caused the problem, Ford grants the dealer the right to represent their products. Ford can and will turn the screws to them if you let them know. Also don't be "afraid" to jump up & down, scream and shout if needed. Ford is hung up on this customer satisfaction index thing along with there mail out surveys. They don't want the American public mad with them.
They can't help if they have employees representing them that are below the national standards. Some dealerships hire at the lowest pay. They get what they are paying for.
Notify Ford customer service a.s.a.p., the phone number is in your owners manual. Do not wait any longer than neccesary.
The dealer's tech caused the problem, Ford grants the dealer the right to represent their products. Ford can and will turn the screws to them if you let them know. Also don't be "afraid" to jump up & down, scream and shout if needed. Ford is hung up on this customer satisfaction index thing along with there mail out surveys. They don't want the American public mad with them.
They can't help if they have employees representing them that are below the national standards. Some dealerships hire at the lowest pay. They get what they are paying for.
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How do I get the # for my ford area rep. The dealership is not going to give it to me. The customer service line said it is only available to the dealers. Since ford motor company is so hard to reach I am begining to thing they could care less. Seems their customer service system only compiles complaint data. They seem competely uninterested in helping current customer with service problems.
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Joined: Mar 2002
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From: NH
Call another Ford dealership in your area and ask them to provide you the number. If your dealer or another dealer refuse to provide you the number I would call customer service back and tell them none of THIER dealers will provide you the information you need...
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Joined: Sep 2000
Posts: 568
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From: Tustin,Ca
It sounds like a sucky problem but someone please correct me if I'm wrong.
Since computer controlled engines I thought there was a fail safe installed in the computer software that shut the fuel pump down after 5 seconds if the oil pressure didn't come up when started. That way it would not allow the engine to run with extremely low oil pressure. I had a couple vehicles that would start , then shut off. The culprit was the oil pressure switch. I would replace the switch and bingo, the car would run just fine. Did this method of protection go on the wayside?
As most of us know our trucks oil pressure gage is actually a switch which shows oil pressure is at an acceptable level. I would not want bet an engine on it but I believe that it still works that way.
Again , please correct me if I am wrong.
Thanks
Since computer controlled engines I thought there was a fail safe installed in the computer software that shut the fuel pump down after 5 seconds if the oil pressure didn't come up when started. That way it would not allow the engine to run with extremely low oil pressure. I had a couple vehicles that would start , then shut off. The culprit was the oil pressure switch. I would replace the switch and bingo, the car would run just fine. Did this method of protection go on the wayside?
As most of us know our trucks oil pressure gage is actually a switch which shows oil pressure is at an acceptable level. I would not want bet an engine on it but I believe that it still works that way.
Again , please correct me if I am wrong.
Thanks
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Joined: Nov 2003
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From: Pflugerville
Charly,
here in Austin one of our local channels has what is called "7 on your side" which sounds perfect for what you are going through. If someone has a problem with a manufacturer or business, they can contact the news station and they may do a story to help that person out. You may want to call one of your local news channels and tell them what your dealer has done.
here in Austin one of our local channels has what is called "7 on your side" which sounds perfect for what you are going through. If someone has a problem with a manufacturer or business, they can contact the news station and they may do a story to help that person out. You may want to call one of your local news channels and tell them what your dealer has done.
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Joined: Sep 2000
Posts: 568
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From: Tustin,Ca
BUMP
Can't anyone tell me I'm wrong?
OK here is a test ....
Do either, pull the oil sensor wire off and try to run start the engine or ground the oil sensor wire and try to start the engine. I am going to do some electrical work under the hood. This just may disprove or prove my stance. One way or the other I will raise the BS flag against myself or this threads spirit.
Stay tuned....
Can't anyone tell me I'm wrong?
OK here is a test ....
Do either, pull the oil sensor wire off and try to run start the engine or ground the oil sensor wire and try to start the engine. I am going to do some electrical work under the hood. This just may disprove or prove my stance. One way or the other I will raise the BS flag against myself or this threads spirit.
Stay tuned....