PHP contact?
Senior Member
Joined: Feb 2008
Posts: 1,132
Likes: 1
From: Calgary, Alberta Canada
Don't think it has really hurt business or they are just "getting by", If anything PHP's fanbase and business has grown. They just served customer #3,000. This in a little under 3 years with a 3 man operation, which could explain the toughness in getting ahold of someone there, which is unfortunate. But there products and work speak for themselves, IMO.
Senior Member
Joined: Aug 2004
Posts: 2,824
Likes: 0
From: North Huntingdon,Pa.
I would bet it has hurt their business. Yes they are growing but how many customers have given up and gone elsewhere? Don't get me wrong I like my Gryphon and my custom tunes but I did have problems with them as well. Getting a hold of PHP and resolving the issues could only be described as a nightmare. I don't come into the CTP section of this forum too often but I see that people are still complaining about how hard it is to get a hold of PHP. It seems like such an easy thing to fix.
Senior Member
Joined: Oct 2010
Posts: 303
Likes: 0
From: Maryland
Like I said before, there are some that have had bad experiences with getting ahold of PHP, which sucks. I can only speak from my experience, which was great. I have recommended many times for those of you having trouble getting ahold of them, to try the online support/chat system they offer. I can ALWAYS get in touch with someone from PHP that way.
Senior Member
Joined: Feb 2004
Posts: 10,390
Likes: 10
Senior Member
Joined: Apr 2010
Posts: 689
Likes: 0
From: San Marcos, TX
Busy or not you should always maintain good communication with your customers. Its not hard to pick up the phone or get a call waiting "answer in the order they came in" sytem. Emails are quick reply too. I never email because there is never a response, you just have to call then redial redial redial redial redial (because of the lack of a queue on the phone system). I believe all orders go through cory's email which mean your general email probably gets skimmed by.
Senior Member
Joined: Jan 2010
Posts: 1,228
Likes: 0
From: Brecksville, Ohio
Who all has seen the movie Finding Nemo? A large customer base can be compared to the sea gulls that say nothing but "mine, mine, mine." The birds are also in a flock of hundreds. Every bird wants their interests put ahead of everyone else (hence the "mine, mine, mine"). If you can only throw one or two fish at a time there is no way to make all of them happy. At least if you are the one that keeps calling you are putting in more effort than the person who sits around complaining and you will most likely get you fixed faster because you are trying to keep the lines of communication open.
Senior Member
Joined: Sep 2008
Posts: 3,480
Likes: 6
From: San Angelo, TX
I was going to use PHP to get custom tunes on my edge until they decided they wasnt go to upgrade them anymore for the 97-03. Oh well guess i dont have to worry about the poor communication anymore 
Senior Member
Joined: Jan 2010
Posts: 1,228
Likes: 0
From: Brecksville, Ohio
