PHP contact?
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From: Manitoba
PHP contact?
Anyone have an alternative way to get a hold of PHP? Sorry for posting here but nothing else has worked so far.
I've had an open ticket since end of October, been emailing once every week or 2, been updating my support ticket once every week or 2, and have posted on the PHP forum as well as called them. No response. 3 months without a response is not acceptable in any business, no excuses. I see others posting that they are getting their custom tunes and their product, so I know they are still around.
All I want is my Gryphon to work with the canned tunes.
Matt
I've had an open ticket since end of October, been emailing once every week or 2, been updating my support ticket once every week or 2, and have posted on the PHP forum as well as called them. No response. 3 months without a response is not acceptable in any business, no excuses. I see others posting that they are getting their custom tunes and their product, so I know they are still around.
All I want is my Gryphon to work with the canned tunes.
Matt
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From: Maryland
Go to their website www.gopowerhungry.com. On the right side of the home page is "Chat live with a sales agent online". Click on that. I think they operate the online chat from 10-3. I've never tried to call or email PHP, but I can always get ahold of Cody or Corey when I use the online chat.
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From: NC
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Member
Joined: Dec 2006
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From: Manitoba
Go to their website www.gopowerhungry.com. On the right side of the home page is "Chat live with a sales agent online". Click on that. I think they operate the online chat from 10-3. I've never tried to call or email PHP, but I can always get ahold of Cody or Corey when I use the online chat.
Shotgunz; as per my first post, I have had an open ticket in their support system since october and I have frequently updated it.
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I just spent the past 2 weeks trying to get a hold of them as well. The 2 out of around 12 times I called the guy who answered was in a completely different state than the office and could offer no help. I resorted to sending emails to every email account listed on the site multiple times and only just got a response yesterday.
Just keep sending emails again and again, it seems to be the only way. I don't know why they even list a phone number. They must be quite busy is my only guess.
Just keep sending emails again and again, it seems to be the only way. I don't know why they even list a phone number. They must be quite busy is my only guess.
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Joined: Dec 2009
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From: Colonie, NY
I would love a Gryphon CTS, but their lack communication makes me nervous about purchasing. I guess I will bite the bullet some day.
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From: In the fast lane from LA to Tokyo...
I just spent the past 2 weeks trying to get a hold of them as well. The 2 out of around 12 times I called the guy who answered was in a completely different state than the office and could offer no help. I resorted to sending emails to every email account listed on the site multiple times and only just got a response yesterday.
Just keep sending emails again and again, it seems to be the only way. I don't know why they even list a phone number. They must be quite busy is my only guess.
Just keep sending emails again and again, it seems to be the only way. I don't know why they even list a phone number. They must be quite busy is my only guess.
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From: Maryland
https://www.f150online.com/forums/showthread.php?t=440864
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From: Brecksville, Ohio
I agree with 88, Php is just very busy. Espeicailly if something comes up as a result of Corey's medical issues. Taken from PHP's website:
Another thing you guys can try is post on their Facebook page. I have had luck with reaching Corey that way before http://www.facebook.com/powerhungryperformance?ref=ts
NOTICE -- It's about time to let our customers and friends in on a little something. As many of you know, Corey suffers from migraine headaches. Over the past six months or so, she's seen an increase in their frequency and intensity. Bill and Cody have done their best to cover for her during her absences, but as some of you have found, sometimes Corey's office duties are delayed due to the fact that she's out of the office more than normal. This includes -- but is certainly not limited to -- entering and processing orders. Of course, we can't predict when migraines will strike and delays will commence, but we want to let all of our customers know that we will continue to do our best to ensure that you are taken care of as swiftly as possible.
Thank you so much for your continued support, suggestions, encouragement, patience and prayers. We'll be sure to update you if we hear anything new from the doctors.
Thank you so much for your continued support, suggestions, encouragement, patience and prayers. We'll be sure to update you if we hear anything new from the doctors.
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Busy or not you should always maintain good communication with your customers. Its not hard to pick up the phone or get a call waiting "answer in the order they came in" sytem. Emails are quick reply too. I never email because there is never a response, you just have to call then redial redial redial redial redial (because of the lack of a queue on the phone system). I believe all orders go through cory's email which mean your general email probably gets skimmed by.
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From: In the fast lane from LA to Tokyo...
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Busy or not you should always maintain good communication with your customers. Its not hard to pick up the phone or get a call waiting "answer in the order they came in" sytem. Emails are quick reply too. I never email because there is never a response, you just have to call then redial redial redial redial redial (because of the lack of a queue on the phone system). I believe all orders go through cory's email which mean your general email probably gets skimmed by.
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From: Maryland
Don't think it has really hurt business or they are just "getting by", If anything PHP's fanbase and business has grown. They just served customer #3,000. This in a little under 3 years with a 3 man operation, which could explain the toughness in getting ahold of someone there, which is unfortunate. But there products and work speak for themselves, IMO.