Tired of PHP's lack of support, so I was bored last night and hooked up the CS to Fusion. Was prompted with Firmware and Calibration updates being available. So I went through the process of upgrading. Took about 20 minutes. So my custom tuned Gryphon CS was now back and updated to the latest Edge CS.

The CS(manual) lists the canned power levels as:
Economy
Towing
Performance
Extreme
Return to Stock

I was wanting to use the Performance tune, or maybe even the Economy. After updating and then installing. The power level choice are different, the 2 even missing.

They're listed/Dispalyed as:
Lv 0 - Stock
Lv 1 - Trans Only
Lv 2 - Towing
Lv 3 - Extreme

No Eco or Performance.

Any ideas where they are or what happened to them? How can I get the Eco and Performance canned tunes?

Thanks,
Rob

 

That manual is generic:

"The CS/CTS Evolution typically has 4 levels, and each is tuned spe-
cifcally for diferent driving situations." ( spelling error is theirs, lol)

For yer specific truck looks like there is no Eco or Performance tunes available currently.

Rob - sorry - ya effed up - should have kept the custom tuning and waited ( patiently) fer PHP support. Most of these folks are BUSY.

Tried the PHP forum / phone call / email?

MGD

 

Not really "effed up" because the Trans Only canned tuned is already better then the custom performance tune Bill gave me.

More then 2 months ago. Just on this issue. Have had disappointing support in the past as well.

Thanks for the info though. I may contact Edge and see if they have anything to say.

 

About what? As MGDFan pointed out, the manual is "generic" - it includes features found on the diesel models. Now if you want to fill your truck's tank with diesel fuel, go ahead. Then, you'd need to have a diesel CS, and then you'd want the Eco and Performance tunes. I guess you'd be able to "disable" your ignition system too.

And, I have to ask, how do you KNOW that the Trans Only canned tune is better than the custom performance tune?

- Jack

 

I was just going to shoot them an email and ask if theres any plans or eta on releasing updates and such.

Because I ran with the custom performance tune for a few weeks. It just lost all it's "umph" when Bill "fixed" my tune. Using the canned tune yesterday, It's pretty obvious improvement. Especially responsiveness of the gas peddle.

 

Office-678-890-1110
Fax-678-890-8119
Call them.........
Fax them........

You need to get this straightened out with them and not us.

 

I know this, 88. I'm not asking anyone for help with the issues with PHP. I was just asking about the Edge CS power levels.

 

That darn generic manual likes to cornfuse people!
Edge should have one of each for the diesels and the gassers..........

 

No kidding!

 

Rob,

The last time I spoke (e-mailed) with you was on June 10th, when you had some issues with downloading your custom files. To the best of my knowledge, everything was resolved. If you were having issues beyond that point, I wasn't aware of it. As I explained to you then, we were having difficulty with our internal mail server and would frequently lose e-mails. We have since switch to a fully hosted server and the e-mails have been much more reliable.

As far as the menu disparity, the menu you described from the manual sounds like the menu for the Diesels. They frequently have 4 or 5 levels, whereas the gasoline vehicles only have 3. The programming choices you described are correct for a gas application.

If there's anything else we can help with, feel free to use our live online chat at http://techsupport.gopowerhungry.com and we'll be able to resolve any further concerns.

Take care.

 

Hey Bill,

Last time I received a response from you was June 10th. In which I got the "tweaked" tunes from you. I replied to your email July 15th with...

I haven't heard anything since. This had also been mentioned on the PHP forum a few times since as well.

I'll try the support Link you posted and see how that goes.

Regards,
Rob

 

Hey there Rob,

Bill's on the phone with a customer in Australia, so I'll jump in. He checked through all his e-mails earlier and didn't have anything after June. We have since change our e-mail handler, though, and we haven't been having nearly as many missing e-mails -- thank goodness!

As for the forum, Bill just doesn't get on as much as he'd like and usually only posts after something's been brought to his attention via the moderators or me.

We've started live online support during our regular phone hours (so Cody can help from Montana!). Within that system, you can also generate a Support Ticket. It's been working well because it's traceable. When one of us addresses an issue, we make a note, and we can follow it until the issue is closed. Another nice feature for us is that those types of things are all in one place and not in a random e-mail, post, or PM.

 

I'm talking to him now.