Send the Edge back?

Thread Tools
 
Search this Thread
 
Old Apr 9, 2007 | 04:54 PM
  #1  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
Send the Edge back?

Ok here is my situation. I recieved my Edge last Tuesday from Autoanything.com, I tried to install the edge and run lvl2...No dice, so I tried lvl1 and lvl3. Still nothing. All of the gauges work correctly but I cannot program my truck. Any time I plug the Edge into the obd(with the key on) It says a previous programming session has failed press any key to return to stock. When I push a button it says this programmer is locked to another vehicle. So after 3 calls to Edge I find out that they have a problem with the Edge reading and calculating checksum files and they do not know when they will have and update available; but when the update is ready and i download it to my Edge it will program my truck no problem. When I asked about returning my unit Edge said go ahead and do it but the new one will most likely give me the same problems. WTF my truck is an 05, i thought only the 07 had problems. So my question is do I return and get my money back, exchange for a different unit, or just hold on to mine and hope they come out with an update? I want to know what you guys would do if you were in my shoes. I am absolutly positive I installed the Edge correctly, and this was confirmed by the Edge tech who i spent 45min on the phone with. I have untill 4-16 to decide what to do, Thank you for your opinoins
 
Reply
Old Apr 9, 2007 | 05:04 PM
  #2  
Bluejay's Avatar
Global Moderator &
Senior Member
20 Year Member
Joined: Mar 2005
Posts: 26,080
Likes: 85
From: Burleson/Athens/Brownsboro, TX
Originally Posted by Ftruck05
Ok here is my situation. I recieved my Edge last Tuesday from Autoanything.com, I tried to install the edge and run lvl2...No dice, so I tried lvl1 and lvl3. Still nothing. All of the gauges work correctly but I cannot program my truck. Any time I plug the Edge into the obd(with the key on) It says a previous programming session has failed press any key to return to stock. When I push a button it says this programmer is locked to another vehicle. So after 3 calls to Edge I find out that they have a problem with the Edge reading and calculating checksum files and they do not know when they will have and update available; but when the update is ready and i download it to my Edge it will program my truck no problem. When I asked about returning my unit Edge said go ahead and do it but the new one will most likely give me the same problems. WTF my truck is an 05, i thought only the 07 had problems. So my question is do I return and get my money back, exchange for a different unit, or just hold on to mine and hope they come out with an update? I want to know what you guys would do if you were in my shoes. I am absolutly positive I installed the Edge correctly, and this was confirmed by the Edge tech who i spent 45min on the phone with. I have untill 4-16 to decide what to do, Thank you for your opinoins
i think i would return it and get another one. you should not have these issues unless your truck has been reprogramed at the dealer.
 
__________________
Jim
Reply
Old Apr 9, 2007 | 05:08 PM
  #3  
05supercrew's Avatar
Senior Member
Joined: Jul 2005
Posts: 6,071
Likes: 0
From: Long Island, NY
Get another one.
 
Reply
Old Apr 9, 2007 | 05:08 PM
  #4  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
My truck was flashed but it was way back in November. I took it in for the TSB on the harsh 3-2 downshift. Bluejay could this really be a problem. I read almost every post you lay in here and find them to be very informative
 
Reply
Old Apr 9, 2007 | 05:26 PM
  #5  
MGDfan's Avatar
Senior Member
Joined: Feb 2004
Posts: 10,390
Likes: 10
Hi.

Well, those who "know" me, would have no trouble deducing what I would do !

IF you can get a FULL refund, invest that into an XcalII.

If not, I wouldn't expect you take the hit. I'd then use the guage package and wait.

Third option would be to sell it in the Classifieds, as you may get more than you paid for it since the price went up. However, it needs to be fully functional & returned to stock so the buyer would not get burned.

Good luck, man.

Cheers
Bubba
 
Reply
Old Apr 9, 2007 | 07:35 PM
  #6  
hivoltagefx4's Avatar
Senior Member
Truck of the Month
Joined: Jul 2006
Posts: 2,774
Likes: 0
From: Fairfax, Va.
I agree, send it back and get another. I think once you get your replacement you'll be happy. I love mine!
 
Reply
Old Apr 9, 2007 | 10:20 PM
  #7  
Andy-jr.'s Avatar
Senior Member
Joined: Dec 2006
Posts: 438
Likes: 0
From: Reisterstown, MD
I have to say, I would return it and go with the something that you will not have any problems with, hint hint...Troyer
 
Reply
Old Apr 10, 2007 | 08:48 AM
  #8  
SR89racer's Avatar
Senior Member
Joined: Apr 2004
Posts: 184
Likes: 0
From: Davie,Fl
send it back and get another one! just because something was bought and it was defective doesn't mean to just take it back and think it's junk. how many times have you bought something and have a problems with it? if you just bought a new truck and it had a problem would to go back to the dealer and say you don't want it because it broke! nope you would let them repair it! Thats why they have a warranty! not everything made is perfect all the time! send it back and get a new one!
 
Reply
Old Apr 11, 2007 | 09:11 PM
  #9  
KJs04Fx4's Avatar
Member
Joined: Aug 2006
Posts: 40
Likes: 0
From: Troy, AL
I recently purchased a Edge evo for my 2004. I installed mine right out of the box. The install was going good until it went to rewrite my pcm. If i'm not mistaken the error that I got was a checksum error(if my memory serves me right). I had to update mine before it would load a program. I used the lightning 3 software that came with the edge to update it. I download firmare: v2.50.1912 and Calibration: v1.0.1941(both the latest releases). After the update it loaded fine and I could tell noticeable difference in the throttle response and firmer shifts on level 2.

Only problem i've had with mine is MAYBE a loose connection to the edge display. Sometimes while driving the gauges disappear and it shows my hex code and it wants me to press enter. I took it out of the pod and wiggled the connection and all seems to be fine to date. I've had the edge for about 2 weeks now with no mechanical problems.

Maybe this will help Ftruck05.
 
Reply
Old Apr 11, 2007 | 11:12 PM
  #10  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
Heres the deal. I called Autoanything.com and was on hold for about 15 minutes. A rep picked up and in less than 2 minutes I was told a brand new Edge was on the way, along with a prepaid postage stamp to mail the fuged one back! Talk about customer service, anyways the new one is being shipped tomorrow 4-12 so i should get it next Tuesday . If the new Edge doesnt work on my truck than TP will be getting a call from me.
 
Reply
Old Apr 12, 2007 | 05:02 PM
  #11  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
I got my tracking # and the new EDGE will be at my house tomarrow! Hells Yeah
 
Reply
Old Apr 12, 2007 | 09:01 PM
  #12  
Andy-jr.'s Avatar
Senior Member
Joined: Dec 2006
Posts: 438
Likes: 0
From: Reisterstown, MD
Good luck with it. Hope it works for you.
 
Reply
Old Apr 14, 2007 | 11:25 AM
  #13  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
MY NEW EDGE DOESNT WORK!!! This is so f'in gay. Im going to send them both back and if they dont wanna give my money back then i guess im getting the AEM intake. WTF
 
Reply
Old Apr 14, 2007 | 12:35 PM
  #14  
Ftruck05's Avatar
Thread Starter
|
Suspended
Joined: Sep 2006
Posts: 1,200
Likes: 0
From: Algonquin Il
After taking a couple of minutes to think about things ive come to the conclusion mabey the edge is fine and my truck is fuged. So I called my dealer and they will Reflash my truck for $49.50. If I do this do i have to wait awhile to try to reinstall the edge???
 
Reply
Old Apr 14, 2007 | 07:57 PM
  #15  
MGDfan's Avatar
Senior Member
Joined: Feb 2004
Posts: 10,390
Likes: 10
Originally Posted by Ftruck05
After taking a couple of minutes to think about things ive come to the conclusion mabey the edge is fine and my truck is fuged. So I called my dealer and they will Reflash my truck for $49.50. If I do this do i have to wait awhile to try to reinstall the edge???

No sir - you can try it again right away.

Good luck.
 
Reply



All times are GMT -4. The time now is 01:44 AM.