You need to call Troyer on the phone, their email is overloaded and will take forever to get a reply.

 

You purport to know a lot about the Edge for someone who doesn't even own one and has probably never used one... I guess that's why the vast majority of the "help" you've attempted to provide to Edge owners is to point them in the direction of another vendor. I hope you realize there is much more to diagnosis than always referring the person to another tuning vendor. In any case, I guess you didn't see the following:

Or this one:

or this:


And, most importantly, in another thread, the following:
Clearly, the Edge supports FTruck05's hex code because--as he states--the Edge programmed his truck!

Another point: when was the last time the owner of a 2005 truck posted to complain that their truck's hex wasn't supported? Hint: it's been a while. If FTruck05's hex wasn't supported, we'd be seeing a lot more complaints from Edge owners...

Here's what I think has happened: FTruck05's first Edge had some bad files on it (i.e., the CHECKSUM error). He programmed his truck with the bad files, and it messed up his PCM, making the Edge think it is VIN-locked because it doesn't recognize his truck. FTruck05 gets another Edge, but the new Edge can't read the corrupted portion of the PCM either--hence, it won't program. If this is actually the problem, I don't see how any other tuner, Edge or not, will be able to read the corrupted portion of the PCM. Therefore, the issue was caused by corrupted files on the Edge, but now the problem is with his truck! Unless he fixes the issue with the PCM, it is likely no tuner will work on his vehicle.

The solution will probably require FTruck05 to take his vehicle to the dealer, wipe the PCM, and restore the original code.

In any case, this is my attempt at trying to help a fellow F150online.com member rather than simply trying to push him toward another vendor. If FTruck05 wants to try another vendor, that's perfectly fine. But he's asked for our help with his Edge, and that's what we should try to do.

 

Hi.

Some good points, except if he returned his pcm to stock successfully, prior to using the second Edge, then there are no corrupt memory areas.

I've used canned tuners, and custom ones - several - before. The principals are the same. Truck runs fine stock; truck goes into failsafe tuned = a tuner issue.

We'll see what shakes out, but this is a support issue, not a truck issue, imho.

If I wasn't trying to help, I wouldn't be advocating calls to Edge support. Nor would I stress the avoidance of using beta/unstable code releases, and you better believe that's risky & Edge should be rightfully slammed for continuing to do so. That alone should tell any rational being something ...

 

Just sell the Edge...be done with it. I made a $117 dollar profit on ebay. Bought for $318 sold for $435 plus $10 for shipping.

 

Your logic hardly supports your conclusion. So you've been able to determine that his truck's PCM has absolutely no corruption based on what evidence?

Well, at least you admit you've never used an Edge. BTW, FTruck05 has never stated his truck went into failsafe mode. In fact, his truck ran fine! He did, however, receive a checksum error after programming the vehicle, and he could not return the vehicle to stock. (To quote FTruck05, "Right now I like the tune but now my edge is useless...")

Probably correct. Edge owes FTruck05 the cost of a dealer reflash, if that proves to be the source of the problem.

Making a call to tech support is always good advice, but most folks coming here for help have already done that. Sure, sometimes they need to call more than once to resolve an issue (and even be reminded to do so), but you've already made three posts in this thread calling for him to go to another vendor. (In fact, you make your intent fairly obvious in your very first post in this thread.) No real help there, and nowhere in this thread did you tell him to call tech support...

BTW, I've actually talked to Edge tech support about the beta files they posted on their servers, and they indicated they only want folks to use those files if they are experiencing the checksum error issue, or if their hex isn't supported (the latter pertains primarily to the 2007 model year trucks).

 

So I said three times to get rid of it; others have said to just get another one. My way will at least facilitate the OP to get either a refund, and/or a tuner that works for him. If the calibration isn't supported, getting 10 new Edge's won't help... big deal.

Did not mention Edge support in this particular thread, but a similar one. According to you everyone knows to do that. Ummm...Sure...

Logic - if his pcm accepts the stock tune with no errors ( and there is a vailidity check to ensure that happens), then there can be no corruption. It's a complete ovewrite - filesize is the same. Sorry if the concept escapes you. Not my problem.

Edge & beta files - don't know if that is well known, as a lot of folks routinely grab every new update regardless of it's status. Not good.

Failsafe - yup - that was in a similar thread... got me there.... but the risk still exists ...

Like I said - let's see what happens....

 

No, you still don't get it. His calibration is supported. That much is obvious by now (well, at least to everyone else). And I'll agree with you on one thing: a new Edge won't help until the root issue is fixed.

Convenient memory loss, perhaps? BTW, I never said everyone knows to call tech support first. Please reread my post above. Here, I'll just quote myself for you: "Making a call to tech support is always good advice, but most folks coming here for help have already done that." Your interpretation and what I wrote are completely different.

I guess everyone should also know to check all of your other posts in other threads for "useful" information, too? Here, permit me to save them the trouble by summing up the extent of what I perceive to be your Edge knowledge base for you:
1. "Send back Tuner A and buy Tuner B."
2. "Sell Tuner A and buy Tuner B."
3. "Here's what another guy said (i.e., an actual Edge owner)...maybe it will work for you, too!"
4. "Call tech support."

I'm aware of the validity check, but this doesn't discount the possibility of a bad PCM. The truth is that it is very difficult to diagnose these types of problems over the Internet because (1) the issue may not be accurately described or (2) important information may have been inadvertently omitted by the OP. I'm not so arrogant as to believe my suggestions will resolve the problem, but I'm also not going to shut down someone else's honest attempt to help with a snide remark based on prejudice for another product.

If someone chooses to use a file labelled "beta" or "unstable" on their $30,000 truck, that's a personal decision, not one forced on them by Edge. (And, since you don't own an Edge you wouldn't know this, but these types of files are CLEARLY labelled as such in the Lightning program *before* they are downloaded into the device.)

My point is that your posts serve no useful purpose unless they at least attempt to help our fellow truck owners determine the cause of the problem. (And by the way, telling everyone who has a problem with their tuner to "buy a different tuner" isn't necessarily a solution or an option for everyone.) I simply object to your attempts to shut down useful discourse in this topic using reasoning based on flawed logic. Regardless, I want you to know that I have absolutely no ill will toward you, so I hope you'll have a on me. Cheers!

For FTruck05: I hope you can get the issue resolved. You deserve a truck (and a tuner) that works correctly.

 

C-17;

^^^ We can agree on something at least

Sorry - but the possibility of a corrupt pcm in this case is remote - there are no footprints of classic corrpution ( 'no-starts', checksum errors loading stock, the ability TO load stock, poor response running stock, CELs, etc) - so it leaves only the Edge's implementation of the OP's specific ( not 'family') strategy.

We shall see.

[BTW - Funny, this - you berate me for telling everyone to call tech support, because folks already know to do so; then you berate me for not telling the OP in this particular thread ... colour me confused]

FYI - I am neither arrogant, nor attempting to derail anyone - those are your perceptions and I defend your entitlement to them - but I do truly believe one should not need to tolerate these issues if alternatives exist.

The whole point is to enjoy the truck, not fret over tuning. There have been altogether too many posts in a similar vein to ignore there is a problem here. I am not the only one with this message, although I may be one of the more 'vocal' ones. . So be it.


Thanks for the interesting discourse.

 

Regarding tech support: It's not that confusing. I merely made the observation that you see yourself as an advocate for tech support, yet your posts in this thread do not support that claim. I personally have had good experiences with Edge's tech support.

FWIW, my perception of you is not one of arrogance (please reread my post--that word was directed at my own attempt to explain the OP's problem, not at you). I would never presume another's arrogance based on a few short exchanges on a truck forum.

The information you offer regarding PCM failures is fairly useful. Thanks.

 

The Edge never programmed my truck. I attempted to program lvl 2 and recieved the checksum error. When i drove my truck for the first couple times if felt alot quicker. Stupid me I should have known that by using the edge i also erased my ADAPTIVE learning. My truck was never in failsafe mode and never was programmed by the edge. My truck was at ford this weekend and they said my calibration was the most updated one there is and there is no problem with my truck. Just because Edge said my Hex group is supported means nothing. Have you read all of the posts about how much trouble the edge is. Obviously Edge has some problems to work out. In the newest lightning update Hex RXCM4A9 is now supported. Who knows what truck that is for but it is in my group. I belive TP would be able to tune my truck because of the way they tune. You get a blank tuner from them,put your stock file in it, and mail it back...I think. While Edge on the other hand Groups trucks togeather and as you can see this causes alot of problems. Bottom line is.My Truck is fine and Edge has not yet supported my specific Hex code. This is their F-up and they should do more to fix it. Im not to fond of their Tech support. Sit on hold for 20min to talk to someone who knows less about the Edge than you. WTF

 

Dad gummit, if he thinks you called him arrogant, don't correct him!

 

FTruck05, thanks for taking the time to clarify the problem you are experiencing. I can understand why you might have been confused about whether or not your truck actually received the tune. Certainly, based on this additional information (i.e., the fact that the Edge never actually programmed your truck), the evidence points to the Edge as being the culprit here.

FWIW, problems can occur with any tuner on the market; the Edge is not immune to these issues, nor is any device that programs a piece of equipment as sensitive as the PCM. Also, you have to remember that Edge has sold thousands of these devices--there are bound to be problems with some of them (unfortunately). And when folks have problems, they tend to bring them to this forum looking for help.

Again, best of luck!

 

This is flippin sweet. So here is the end of my Edge saga. I hooked the edge up to see if there were any updates today and behold; a calibration version that fixed a checksum error with hex code RXCM5A6. It is labled beta(unstable) but I just ran lvl 2 and WOW. I am glad i checked because 2 days ago I put it on E-bay. I am going to cancel that auction tonight. So now its time to play. Im gonna search the threads for Stealth or Bluejays "custom" edge settings and go rape that Ford truck. Thanks for all of your replies. I wonder if Edge came up with the update just for me? Do you guys know how many trucks could share the same 6 digit Hex code??

 

Good job! I really need to try an update on my edge. My hex code is RXCM5B6.

 

Thanks for the update, bud!

Sometimes, there's a happy ending. I love happy endings ( unless Bluejay does too, in which case I hate 'em LOL!)

You already may know my view of Beta releases in general, and Edge's Beta progem in particular, so I hope they get it certified soon.

Sincerely ... very glad it worked out for you.

~This one's for Thump the Grump! LMAO !!! ~