does the chip change or void the Warranty?

Thread Tools
 
Search this Thread
 
Old May 16, 2000 | 05:40 PM
  #1  
alexstjo's Avatar
Thread Starter
|
Member
Joined: May 2000
Posts: 10
Likes: 0
From: san diego, ca, usa
Question does the chip change or void the Warranty?

Hi

I am about to purchase a supercrew with 4.6
I am wondering if a superchip will void the
warranty from Ford? If I take my truck in for service is the chip going to give them a problem as they would not expect this modification to be made.

While I am here let me ask another one.
Has anyone looked into the increase in gas cost ( because the chip requires 92 oct. instead of 87 oct.) vs. increase in MPG?
Does the increase in gas offset the increase in MPG?

Alex


------------------
make it shine
http://www.flitz.com
 
Reply
Old May 16, 2000 | 06:38 PM
  #2  
Gorp's Avatar
Member
Joined: Aug 1999
Posts: 83
Likes: 0
From: Friendswood, TX, US
Post

Currently there is a TSA (Technical Service Bulletin) on the Ford service dealer tech web, That states. A Chip will void you warranty on you processor if a superchip has been installed. This includes scraping off the coating on the service port of the processor.

I you get a Chip and have to take it in for warrenty work I would remove the Chip. And just hope its not the processor.

I currently have a Superchip and was not impressed. I am going to give it a second chance and see how it goes again.

Shoot.... I dropped my Websters again...


------------------
97 XLT 4.6L SC 4X4 ORP Gibson Catback
JBA Headers.. Hot Coated
Ford Motorsport 9MM wires
Superchip. Not is use
EX supercharged. For Sale
JLL Stealthbox
Rockford Fosgate punch 45 to drive stealthbox

 
Reply
Old May 16, 2000 | 09:55 PM
  #3  
Superchips_Distributor's Avatar
Former Sponsor
Joined: Mar 1998
Posts: 13,385
Likes: 4
From: Virginia
Post

No, there is no such announcement, that is patently false, and is completely against the law. No automaker or other manufacturer can void your warranty just because of the use of aftermarket parts.

There *was* an annoucement made last year by Ford, which they had to *RECALL*, because it violated the Magnuson-Moss Warranty Act. That announcement stated that if anything was found attached to the computer, that particular warranty claim would not be paid. With 72 hours, they were forced to recall that notice, and re-word a new statement and broadcast it out to every one of their dealers in this country. That new statement read that if a device was found attached to the computer, and it could be proved that the device actually caused damage, *then* the warranty claim *might not* be paid, which is basically right in line with the Magnuson-Moss Warranty Act. The same act that Gorp previously claimed has no power and no teeth, forced FoMoCO to *immediately* recall that announcement, and release another properly worded announcement, specifically because of the Magnuson-Moss Warranty Act. I'd say that's pretty powerful.

For anyone that has concerns about this, please feel free to contact us, and I will be happy to get you all the relevant information on this, so you don't have to worry about claimed rumors, so you can see the law for yourself.

Gorp, the very example you cite may be the single best example of the power of Magnuson-Moss in recent memory.

Just so anyone reading this thread will know, the Magnuson-Moss Warranty Act, enacted in 1983, has numerous provisions, and is the specific law that we speak of when we tell you about it being illegal to "void your warranty" just because you have aftermarket parts installed. It is important that you know your legal rights, and not what someone claims. It states that no automaker or other manufacturer can void a warranty just because aftermarket parts have been installed. It requires the automaker to first *PROVE* that the aftermarket part in question was the sole cause of a related parts failure; they must further prove that had the aftermarket part not been used, the relted part(s) would not have failed, and it is very strong protection indeed. Magnuson-Moss also has some other interesting provisions, one of which is... no manufacturer can condition their warranty on the use of only original factory name-brand replacment parts, UNLESS the manufacturer provides those parts free of charge.

That is the *law*, and is the only thing that is applicable here. Most people here are sharp enough to see thru this current tactic of Gorp's, but for anyone who would truly like to know more about this law, you can drop by the SEMA website (of which this very web site is a member, by the way), at http://www.sema.org/fedleg/warranty

SEMA Online's Specialy Auto Parts Comsumers Bill of Rights states:

Article One: You have the RIGHT to buy high-quality, reliable aftermarket performance and specialty parts, accessories, and styling options.

Article Two: You have the RIGHT to use high-quality aftermarket parts and know that your new car warranty claims will be honored. In fact, your vehicle dealer may not reject a warranty claim simply because an aftermarket product is present. A warranty denial under such circumstances may be proper *only* if an aftermarket part CAUSED the failure being claimed.

Article Three: You have the RIGHT to install and use emissions-legal aftermarket performance parts without incurring hassles and onerous procedures during state vehicle emissions inspections.

I won't go on quoting all of it, but you can check it out at that URL I listed.

The foregoing message about the Specialy Auto Parts Consumers Bill of Rights is brought to you by the Specialty Equipment Market Association (SEMA), of which this web site, F-150 online, is a member. If you would like guidelines on what to do if your new car warranty is denied, call SEMA's Fax-on-Demand service, (909) 396-0182, ext. 750 and request document# 904 or check the Improper Warranty Denial" section of SEMA's web site.

SEMA is credited with being the organization that is responsible for getting the Magnuson-Moss Warranty Act passed, and they are your strongest and best ally in the use of your vehicle as you see fit.

Our bests to all,

------------------
Mike Troyer
Performance Products, Inc.
National Distributor of Superchips
(540) 862-9515
Email: mtroyer@compuserve.com
Performance Products F150Online Superchip ordering system: F150Online Superchip Ordering System

[This message has been edited by Superchips_Distributor (edited 05-16-2000).]
 
Reply
Old May 17, 2000 | 08:35 AM
  #4  
Gorp's Avatar
Member
Joined: Aug 1999
Posts: 83
Likes: 0
From: Friendswood, TX, US
Post

Superchips_Distributor:
I suppose you have access to Fords Oasis system and the private Ford service web page?
I don't thing so. I will keep posting these very real answers from a Ford service manager point of view, that also has access to the proper documentation and resources.

I will ask this question again. Will Superchips stand by me in court and help me pay for an lawyer while I fight Ford to cover my truck that has your Chip in it that
thay claim tosted my truck? I don't think so.

Where is that Websters??? I lost it again...

 
Reply
Old May 17, 2000 | 09:03 AM
  #5  
ExpyBob's Avatar
Senior Member
Joined: Feb 2000
Posts: 311
Likes: 0
From: Tannersville,PA,USA
Post

Do I sense hostility here??

Alexstjo

If I were you I would research this issue throughout the site to see what other people have said about the chip. You could also open a thread or topic and ask if ANYONE has had their warrenty voided do to the chip. Don't take any one persons word for it. There is plenty of information here to base a decision.

Good luck---Bob

------------------

The vehicle above is one of many. Try refreshing. It goes by random but the Expy is exactly like mine.
99 EB Expedition 5.4L, Dark Toreador Red with all the perks,3.73 LS,Heated Mirrors and Seats. Everything but sun-roof. Rhino Step Bar, Ford Bug Shield,Even the hitch propeller, More to come...




[This message has been edited by ExpyBob (edited 05-17-2000).]
 
Reply
Old May 17, 2000 | 09:46 AM
  #6  
Y2K OffRoad's Avatar
Senior Member
Joined: Apr 2000
Posts: 339
Likes: 0
From: DeWitt, NY, USA
Post

Gorp, you said "I suppose you have access to Fords Oasis system and the private Ford service web page? I don't thing so. I will keep posting these very real answers from a Ford service manager point of view, that also has access to the proper documentation and resources."

I don't recall you stating anywhere on this site that you were a Ford service manager therefore I seriously doubt that you have access to those resources either! I assume that you've talked to a ford service manager and are passing that information along. But, what makes you think that particular service manager wasn't feeding you a line? And also, who's to say that Mike T. hasn't had communication with a Ford service manager either?

It sounds to me that he has. I'm not worried about the S/C causing damage to my truck either. They wouldn't have been in business as long as they have if it that were the case.

ExpyBob, great advice and that is just what I did before I ordered mine. I'd say 98% of the people who bought one like it, that was enough for me.


[This message has been edited by Y2K OffRoad (edited 05-17-2000).]
 
Reply
Old May 17, 2000 | 10:57 AM
  #7  
Gorp's Avatar
Member
Joined: Aug 1999
Posts: 83
Likes: 0
From: Friendswood, TX, US
Post

Y2K OffRoad:
I think you need to read some of my other posts before you pass judgment on my relation ship with ford dealers and service departments.

I have lots of mod's on my truck. I get free service whenever I want and don't have to worry about it. This stuff happens when you have had ties with dealer owners for 30+ years.

Just telling people the way it is, Not the way aftermarket people want it to be.. End of story...

------------------
97 XLT 4.6L SC 4X4 ORP Gibson Catback
JBA Headers.. Hot Coated
Ford Motorsport 9MM wires
POS.. Superchip. Not is use
Supercharged
JLL Stealthbox
Rockford Fosgate punch 45 to drive stealthbox


 
Reply
Old May 17, 2000 | 11:32 AM
  #8  
Superchips_Distributor's Avatar
Former Sponsor
Joined: Mar 1998
Posts: 13,385
Likes: 4
From: Virginia
Post

I think it's an excellent idea to research before you buy, as that is exactly what most people here have done. Expy Bob makes an excellent suggestion here!

It's a shame that people have to see one individual claiming to have access to inside information, but few things could be farther from the truth. Anytime we see things posted that simply are not true, we will point that out, with the appropriate facts, so that anyone following that thread can check things out for themselves. This is exactly why I have posted the SEMA information, which is absolutely critical to this issue. Claims, rumors, and hogwash quickly evaporate in a climate of fact, and anyone can check all this out.

Gorp, once again, you've made another incorrect assumption with regards to what information we (or anyone else) has access to. We have access to *far* more information than you can possibly imagine, which is how we, and by the way, just about everyone else in the entire aftermarket industry, knows exactly what Ford has and has *not* broadcast in reality. Any such announcement or broadcast message from them, or even discussions with Zone Reps are immediately known by virtually the entire aftermarket, that information spreads like wildfire, quite literally. The entire aftermarket knows almost instantly anything that Ford or any other automaker disseminates in any format. How else do you think Ford had to re-write that service broadcast message in language that was no longer in direct conflict with the Magnuson-Moss Warranty Act?!?

Anyone who follows your posts can see thru all this very quickly; first you claim that the Superchip caused all kinds of engine damage, that your dealership supposedly "knows of all the engines damaged by Superchips" (what a crock!) then you claim you're going to "give it a second chance".

The bottom line here is simply that you're getting your head filled with BS & rumors from somebody at your dealership. You don't have access to any specific information directly, which is why you never post or even quote anything from any of these purported announcements supposedly from Ford.

It's unfortunate but true that there are still some people at some dealerships who will try to foment this endless crappola; that anything from a chip to different spark plugs will somehow magically and in direct violation of the law "void your warranty". That is *exactly* why the Magnuson-Moss Warranty Act was passed into law, to combat these illegal tactics. Nothing is more important than knowing your rights under the law, and following the procedures we and SEMA recommends should anyone ever encounter this situation in reality.

Isn't it funny how the very individual who claims that "Superchips cause engine damage" turns right back around and states, publicly, in writing, that he's going to "give it a second chance". After running that up the old flag pole of credibility, it obviously doesn't fly.

Some days..........

------------------
Mike Troyer
Performance Products, Inc.
National Distributor of Superchips
(540) 862-9515
Email: mtroyer@compuserve.com
Performance Products F150Online Superchip ordering system: F150Online Superchip Ordering System

 
Reply
Old May 17, 2000 | 01:34 PM
  #9  
alexstjo's Avatar
Thread Starter
|
Member
Joined: May 2000
Posts: 10
Likes: 0
From: san diego, ca, usa
Red face

Boy did I open up a can of worms!

Let me ask you this. If I put the chip in and have to go to the dealer for something can I just put the old chip back in and have them do what and then just place the superchip back again? Would the dealer know that I had done that?

Alex

------------------
make it shine
http://www.flitz.com
 
Reply
Old May 17, 2000 | 01:57 PM
  #10  
Tina's Avatar
Senior Member
Joined: Mar 1999
Posts: 1,246
Likes: 0
From: Wilmington, NC
Thumbs up

alex: yes you can most diffinately pull the chip. You can pull it anytime you want and all you really need to do is disconnect the battery and turn on your headlights (to drain excess power off) Pull the chip. Then reconnect your battery and your computer goes right back to factory programing. The dealer can tell you've done something because the cover is off the end of the computer where the superchip would normally be. But he can't really prove it (unless you leave it in the glove box) Now to go back to your original question, will your warrenty be voided on a new supercrew. NO!!! I did ask my dealer this too because I just bought a new CrewCab diesel and I sure didn't want the warrenty going up in smoke either. Dealer told me to ask the HEAD service manager. The rest of the guys there all spouted the same message of doom. But the HEAD service manager stated almost verbatem what Mike said. IF the chip causes the "computer" to malfuntion, explode, stop working ect. Then "I" was responsible for the replacement of the "computer". These are the service managers words, not mine. I ordered a chip for my new truck when I had about 500 miles on it. Love it!!!

------------------
2k F250 CC SWB 4x2 6 speed Diesel XLT Super Duty, Woodland Green
Power Mirrors, 3.73 LS, Captains Chairs, ARE tonneau top, rear privacy glass
TT Pkg, Class IV hitch, sliding rear window, running boards, mud flaps
265/75/16 AS OWL tires, am/fm/cassette/cd, rechargable MagLite
Clarion APA 5240 amp, Memphis speakers:Components front, 5x7 rear, 10"sub
SuperChip, Stepshields, Ventshields on windows, rubber bed mat
rugged liner bedliner on tailgate, quick disconnect jumper cables
unaFORDable (decal on tailgate)

 
Reply
Old May 17, 2000 | 02:11 PM
  #11  
Gorp's Avatar
Member
Joined: Aug 1999
Posts: 83
Likes: 0
From: Friendswood, TX, US
Cool

Thank you Tina. That is what I stated in my original post.
 
Reply
Old May 17, 2000 | 02:33 PM
  #12  
TColegrove's Avatar
Senior Member
Joined: Apr 1999
Posts: 276
Likes: 0
From: Tacoma, WA, USA
Cool

One more time and then I'll stop wasting my time. Gorp - what Tina posted is NOT what you put in your original post. Your first post stated, "A Chip will void you warranty on you processor if a superchip has been installed. This includes scraping off the coating on the service port of the processor."

Tina said, "But the HEAD service manager stated almost verbatem what Mike said. IF the chip causes the "computer" to malfuntion, explode, stop working ect. Then "I" was responsible for the replacement of the "computer".

Not the same, not even close.

Tom in Tacoma

------------------
1998 F150 XLT S/C 4.6L Auto, 3.55LS, 4X2, Moonlight Blue, all the factory bells & whistles except for leather seats.
  • Lund Deflector
  • Lund Premier Tonneau Cover
  • K&N Filter
  • Body-color painted Throttle Cover
  • Blue wire-looms
  • Pentaliner S/R
  • Window tint
  • Ford side-steps
  • Infiniti component speakers - front
  • Polk Audio speakers - back
  • Superchip (OH YEAH!!)
  • Flowmaster 50 Series 'Delta-Flow' w/ 3" pipe
  • Clear turn signal lenses
  • Next up - billet grill.

Tom in Tacoma

(Washington not Toyota)
Go check out http://communities.msn.com/SS97FordsPics for the second best website for F150's

 
Reply
Old May 17, 2000 | 02:53 PM
  #13  
Spargo2's Avatar
Senior Member
Joined: Apr 2000
Posts: 265
Likes: 0
From: Winchester Ky
Wink

Does anyone know where I can get some of this supposed "snake oil"? My friend has a Bowtie, and he thinks he keep up with me!!!
Mabey this will help him.

------------------
  • [*]
  • [*]
  • [*]
  • [*]
  • [*]
  • [*]
  • [*]
  • [*]

My 2000 F-150




[This message has been edited by Spargo2 (edited 05-17-2000).]
 
Reply
Old May 17, 2000 | 02:55 PM
  #14  
Cr1028's Avatar
Senior Member
Joined: Feb 2000
Posts: 191
Likes: 0
Post

Here is what I found on ford's ownerconnection.com:

Question:
What aftermarket parts or modifications will void the warranty?

Answer:
If an after-market modification is linked to a component failure the warranty may be voided for that repair. Therefore, Ford Motor Company does not recommend modifications to your vehicle.

You make the call.
 
Reply
Old May 17, 2000 | 04:54 PM
  #15  
Gorp's Avatar
Member
Joined: Aug 1999
Posts: 83
Likes: 0
From: Friendswood, TX, US
Post

TColegrove:
I can see it now. Well mister service advisor, I did not like that nasty stuff on the contacts of my service port so I scraped it off. Well it made it run better then my truck quit.

------------------
97 XLT 4.6L SC 4X4 ORP Gibson Catback
JBA Headers.. Hot Coated
Ford Motorsport 9MM wires
POS.. Superchip. Not is use
Supercharged
JLL Stealthbox
Rockford Fosgate punch 45 to drive stealthbox


 
Reply



All times are GMT -4. The time now is 08:10 PM.