To The Superchip Distributor and others that are interested........
I have over 30 years of experience dealing with Ford Motor Company/Ford Service and currently employed by a Ford Dealership. I have been involed in all phases of service and parts. I know Ford's Warranty and Policy Manual like the back of my hand; and know very well of what Ford Motor Company expects of their dealerships. (Which Ford Motor Company backs dealer decisions 100%). I have many customers with a Superchip and various after-market products on their automobiles. Should they have a problem with their automobile; and it is detetmined to be the fault of the after-market device, the customer is notified that this is a non-reinburseable condition that Ford Motor Company will not cover.

If you question my experience and knowledge;
I do have access to any Technical Service Bulletins, and any Technical Information that pertains to any automobile.

Most Ford Dealerships have digital imaging, which Ford requires the dealer to take a photo and transmit to an adjustor at Ford Motor Company. This adjustor will make a decision if the claim should be covered or not.

A dealer has no problem working on a automobile, as long as the repairs are paid for. Should you have a problem with your automobile, about items that are not covered under your warranty; you can suggest that the claim be submitted to Ford. Ford will pay or reject the claim. If the claim is paid by Ford, under your warranty, you will get you money back. Should Ford deny the claim, you have to pay for all repairs done to your automobile, that Ford did not cover.

In closing, should a customer get hostile, rude or angry with the dealer's decision; dealerships DO RESERVE THE RIGHT TO REFUSE SERVICE TO ANYBODY FOR ANY REASON FOR WHAT SO EVER!!!!!

 

30 year ford man
New Member
Posts: 1
Registered: 05-23-2000
From: Floresville,tx USA

quoted;

I have over 30 years of experience dealing with Ford Motor Company/Ford Service and currently employed by a Ford Dealership

I have many customers with a Superchip and various after-market products on their automobiles.
A dealer has no problem working on a automobile, as long as the repairs are paid for. Should you have a problem with your automobile, about items that are not covered under your warranty; you can suggest that the claim be submitted to Ford. Ford will pay or reject the claim. If the claim is paid by Ford, under your warranty, you will get you money back. Should Ford deny the claim, you have to pay for all repairs done to your automobile, that Ford did not cover.

Very clear for me,

I dont know if I am lucky or all the Ford cars I had owned or own came perfectly well from the plant, never had a major repair or car breaking down for some problem or it is that I change my car every two years ( the F150 is going to stay for longer period of time)just the regular oil change and minor fender bender, I dont use the Ford dealer for nothing, my mechanic is an ex Ford mechanic and racer, he builds his own racing cars from scracht, for a small sponsorship fee ( for the races)i get the oil change and inspection, if he recommends that a part be replace before it gives a problem, I go the dealer and purchase it, all my aftermarket part's are installed by him and before I purchase any I consult him. After he installed the Explorer's chip testing it and purchasing my Ranger he asked for a chip sponsorship which I will.



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2000 F-150, S/C F/S 5.4lt Auto, 3.55 LS, M4x4, Capt. Chairs 6 way elec., 6 CD,
Med Toreador Red
Born 03-27-00
Mods,
Superchip uat2
Borla Anniversary Edition Split rear cat back
K&N Gen II or FIPK
Granattely Mass Air Flow
BBK 75mm Trottle Body
SVT Lightning 18" wheels
285/60/18 Pirelli scorpion Zero
Hellwig Sway bar
Dark Walnut dash kit
Muth signal mirrors
White face gauge
Bosch Plat. 4's
Retrax Rolltop
Outland sport bumper guard
Rancho rsx shocks
Lund Front Runner
Underhood sound insulation panel
Piaa Plat. super white Bulbs
Catch All floor mats
Lund Back Draft tailgate spoiler

 

Dear 30 year Ford man,

Thanks very much for your post, and your contribution to this thread. It's nice to hear from somebody directly on that end of the business, who deals with many customers, including those who use aftermarket parts.

The key is, as we all know by now hopefully, whether or not an aftermarket part actually causes damage. If it does, then it's not fair to expect the automaker to pay the claim, and we would be the first to agree, it's exactly what the law calls for.

I think the bottom line here is it gets down to the individual dealer and how they treat their customers. A "good" dealership doesn't attempt to deny a warranty claim for any possible excuse, though unfortunately there are a few of those out there that do so. I have to mention that I have also seen service managers who didn't care if you had a supercharger installed, they might charge you whatever additional labor they incurred as a result of having to work around it, and I've seen just about everything in between.

I agree with what 30 year Ford man said, that no dealer should have a problem working on a vehicle that has aftermarket parts. If those parts have caused damage, then don't expect Ford or any other automaker to pay for it. Sounds perfectly reasonable, and that is *exactly* what the Magnuson-Moss Warranty Act provides for under the law. As long as the aftermarket part does not cause damage, the warranty claim is payable under the law.

And while we're on the subject of "dealers", I would like to say "Thank You" to all the dealerships and their service departments that work extremely hard everyday to provide the service needed to the best of their ability. There are many hard-working, well-educated service people at thousands of dealerships all across the country; sometimes it's easy to forget, when we're talking aobut a heated topic, that most of these people care very much about the quality and fairness of their work, and how they are perceived in general by the public at large.

Thanks for your post, 30 year Ford man!

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Mike Troyer
Performance Products, Inc.
National Distributor of Superchips
(540) 862-9515
Email: mtroyer@compuserve.com
Performance Products F150Online Superchip ordering system: F150Online Superchip Ordering System