I agree with this.

 

Here is all their website says about the warranty:


NATIONWIDE LIFETIME WARRANTY
Every LINE-X Spray-On Truck Bedliner comes standard with a Nationwide Lifetime Warranty that’s valid at any of our 400+ LINE-X locations. A LINE-X Spray-On Truck Bedliner is guaranteed not to crack, bubble or flake for as long as you own your truck. So, no matter how tough the daily wear and tear you put your bedliner through, LINE-X has you covered. It is what we call serious protection.

"At LINE-X, we believe in protecting our customers with both our products and our service. When customers buy a LINE-X bedliner, they know it's fully backed by the LINE-X Corporation and their LINE-X dealer."

-Kevin Heronimus, LINE-X CEO


Nothing is said about having to go back to the original installer if within 100 miles of the installer. In fact, the wording above leaves me with the impression that I could go to any dealer for warranty issues, period. Leaving out "little" details like that is deceptive. Even if I received a full copy of the warranty before plunking down any cash, seeing a discrepancy like that would have me walking out the door, cash still in hand. If that had been hidden, what else is being hidden.

As far as not having adequate information to make a decision goes, this by itself is plenty.

 

OK, now I understand your prospective. I will advise LINE-X of this and I hope they will take action. I'm going to suggest that they provide a link to the actual warranty.

 

Update: I reported the issue to LINE-X and the marketing team is going to review the website and make the appropriate changes.

Just to let you know, the current LINE-X website is relatively new and there have been several tweaks already. The prior website had a link to the actual warranty, this one does not. There certainly is no intent to deceive and I do think that a another tweak is in order. Thank you bringing this to my attention. Look for changes in a few days.

By the way, my shop's website does have a link to an actual warranty specimen.

 

That doesn't change the fact that if one gets a bad installation by an incompetent dealer, one is forced to return to that dealer if within 100 miles of the dealer. If I had taken my truck in to a dealer that did a horrible job like this one, there is no way I would ever trust that dealer to touch my expensive truck again.

Granted, any company can acquire an incompetent dealer, no matter how carefully the dealer is vetted. Also, dealers can have employee turnover, with good staff being replaced by less competent individuals. A good company will take every precaution to avoid that happening and, if it does, quickly make sure the situation is corrected or get rid of the dealer before any more customers get burned. Requiring a customer to return to an incompetent dealer is an inexcuseable way to treat a customer and is a poor business practice because of the resulting loss of repeat business and the bad "word of mouth" advertising that will result, such as this thread.

I've no doubt Line-X is better than other spray-on liiners or a drop-in but there is no way I will take a chance with it if this is how the company warranties it. I've had two Duraliners. The first lasted through two trucks and still looked brand new when I let it go with the truck when I traded it in on an SUV. The current one is only three years old and is still in excellent shape. I've seen several bad spray-on jobs (I walked away from one truck when I was shopping for my current truck because the liner had a couple of small holes that revealed an unprepped bed) but I've never seen a drop-in that failed (other than being sucked out of the bed at high speed and there are ways to prevent that).

Btw, I judge a business by the quality of its website. A website that has inaccurate information, poor layout, poor spelling (it's amazing how often I see that), etc. strongly suggests the business operates equally carelessly. If the business can't get the website correctly done the first time it goes up (or ensure a hired web designer does), I would be wonder if it could do anything else correctly the first time. Granted, website design is expensive but a poor website is like a badly painted sign on a business.

 

All bedliner types have the pros and cons.

You don't see too many drop-in bedliners at truck dealerships anymore. Dodge, Toyota, Ford, and Nissan now have "factory" spray-on bedliners. I'm guessing there's a significant demand for a spray-on over a drop-in.

If a piece of black polypropylene plastic works for you, then that's all that counts. But, after 911, they didn't apply polypropylene plastic to the U.S. Pentagon, they applied LINE-X.

Just a bit of humor, here's a "con" of a drop-in.

 

Mine has a small chip, less than a pencil erasor right on the seam of the bed. No big deal tho.

 

Cute! All seriousness aside, I personally find it's an advantage. Makes pushing and pulling a load over the bed a lot easier. Cargo bars keep things from moving around (I have two ratcheting type bars). Drop-ins usually have slots and ledges molded in so one can add boards to corral and/or separate cargo and even add a second deck. Granted, I've never worked with a decked cargo, except when unloading or loading a semi, but it's still nice to know I can if I ever want to (I have used boards for corralling cargo but prefer the bars).

 

Most people don't realize this, but truck beds already have slots in the steel for 2x4 boards (or cargo bars). You can have a spray-on bedliner with at board cut the right length and there you have it. Of course, you can also use tensioned cargo bars.

 

Warranties are written to protect the company.

I think the OP is over reacting i think you just need to give them a chance to make it right. Sure i would be pissed too, but i would just have them redo it. The true test of a company is how they respond to a claim and they should be bending over backwards to make sure this time its done perfectly. If by some chance it happens again, then i do beleive they would allow you to take it elsewhere. But the warranty is specific and if you dont like it then dont buy the product.

I am buying a truck this month and fully plan to still have a Line-X installed once i find one in my location. No company is perfect, everyone has issues at one time or another with either a loser employee or bad product batch. The warranty is specific on this issue, same shop does the repair.

I feel bad you have to take the time out of your day to get this fixed when it should have been done right the first time.

One bad employee does not make a dealer incompetent, i think Lady F is also over reacting it a bit also.

 

A chain is only as strong as its weakest link. A bad employee reflects on the company's ability to evaluate new hires, train employees, and ensure they do good work.

 

hahahaha your posts have been incredibly entertaining, but seriously calm down. So emotional, perhaps you should harness that energy/emotion and find a positive outlet for it, instead of going off on an internet forum.

 

So I'm not entitled to an opinion? Who died and made you the thought police?

 

Haha no I'm not saying that! All I was implying is that we get that you do not like Line-X and that's great, no one is going to make you purchase it. Let's leave it at that.

 

I guess we can assume that the situation got resolved(?). I know when I got my Line-X applied to my brand new 2012 FX4 up in Peterborough, Ontario, the manager of the shop was absolutely amazing and promised me that I wouldn't have any issues with the application. In fact, he insisted that if I was to experience even the slightest issue with the product/application, he would personally conduct the repair himself and ensure it was done to my complete satisfaction.

It was applied back in August and I have hauled a few light items so far and it still looks like it was just applied - not even the slightest spec of dirt, nor the smallest scrape at all. I LOVE THIS STUFF!!! I am probably going to get the rear wheel wells sprayed to cut down on the noise from stones pinging off the metal every time I drive on a gravel road (another great use for Line-X!!!).

Anyway, I do hope that the OP went back to the original installer to give him a chance. We don't know all of the details behind this issue. My guess is that the shop was busy, the job was rushed through and the result is a poor job and an unhappy customer. The shop manager deserves the right to set things straight - his business relys on it (customer feedback)!!! For all we know he could be very apologetic, extremely accomodating and might put things in place to ensure this issue never repeats itself.