What's an Oasis?

 

Year, VIN, body style, engine size, transmission, axle code, warranty start date and
build date, miles when sold new, and some other stuff. It should have an attachment to check warranty history on vehicle also. It will not show any maintenance done by the owner. If the truck was damaged prior to delivery, it should have something in the report.

 

I had the same issue years ago on a new F150 and dealer told me if it was samaged in shipping and repairs were under a certain amount, I don't remember that number now, That it didn't have to be reported. My was never reported any where. the dealer contacted the hauling company and they admitted to damaging it.

 

The attorney generals office called me today and I asked about shipping damage. They said that if the amount of damage is less than 6% of the vehicle mspr then it doesn't have to be reported.

 

How is the 6% figured up? labor+ materials? Or can the shipping company just claim everything is under 6% and just fix damage and never say anything.

 

I asked that and he wasn't sure. It could be 6% based on their cost, retail cost, or whatever.

 

It's been a while since I've updated this. I finally met with the service rep at a local dealership to have him check it out. He said that it never should have left the factory the way it looks and that they'd do whatever they need to do to fix it. After asking about an extended warranty he offered to give me an extended warranty for free. He told me to pick a dealership and to go ahead and have them do the repairs. Well...I took it to a local dealership and the body shop manager met me to check it out to figure out what needed to be done. He saw it and said that there was no way that he'd fix it because Ford wouldn't pay them for all of the time they had into it and without painting the entire truck it wouldn't look right due to all of the orange peel in the paint.
I called Craig (regional service rep) to let him know what they told me and he said that he'd call and speak to him about it then give me a call back. That was about 3 weeks ago and he hasn't called me back. I've also been talking to the customer service rep for the region I bought the truck in and explained to her what happened. She told me that she'd try to find a dealership to have it repaired at and call me back the next day. A week later I still haven't heard back so I called and left her a voicemail. She tells me that she hasn't had any luck finding a place to repair it. She tells me to take it to another dealership to have them check it out so I did that today. The dealership is an hour away from my house each way (50 miles). I met up with the body shop manager and as soon as he looked it over he told me that the paint job looks horrible and that the entire truck would have to be painted. He said that he wanted to call Craig to discuss the issues with him to determine what could be done. He called me back about 4 hours later and said that after talking with his supervisor they determined that the entire truck would have to be painted, all the trim would have to be removed, the glass removed, and the interior removed (basically disassemble the truck). He said that even if they tried to paint the areas where there are bubbles and dirt in the paint that it wouldn't turn out right because the areas they paint would be smooth and the original paint in the other areas would be textured. He proceeded to explain to me that they wouldn't do the work because it's too big of a job, they don't know how it would turn out, and they wouldn't want their name on a job like that. He also told me that he doubts that there is a dealership anywhere in the entire country who would paint the truck because of the headache it would turn out to be. He advised me to call Craig back and ask to speak with someone higher up. So far I've dealt with four different dealerships, two customer service reps (about to be three because Rachel wants to pawn me off on someone else now), the regional service rep, the managing partner of the dealership where I purchased the truck who lied to me (Bob Davis at Fairway Ford), and I'm fed up with all the bull**** run around. I've been told by numerous people at Ford customer service and by Craig that Fairway Ford can swap the truck out for another one, but Bob Davis said that once it's sold it's out of their hands. Bob Davis also told me that his service rep issued him an authorization number to repair the truck, but after speaking with her myself she said that an authorization number was never issued. I called Craig today and left a voicemail, so I hope I hear back from him tomorrow. I was told that a lady from Ford would call me today, but it never happened. Ford customer service never returns phone calls...I left Rachel voicemails everyday for a week and she didn't call me back until I had the service manager from a dealership contact her for me. Sorry for the long rant, but I'm just tired of it all...

 

Sounds like they are playing the avoid it till the problem is gone game. Too bad you couldn't get them to deduct the cost of the repair from your loan. That wouldn't be bad. That would be the best way imo. To make you feel better, there are many terrible repaint jobs all over in the newer used vehicle market. The quality of work on them would make your factory paint job look like a shining gem.

 

It seems like they screen their phone calls and avoid calling me back until I leave nasty threatening messages. I love the truck, but the customer service sucks!

 

Best of Luck to you Barry, that's a TERRIBLE paint job. Looks like the factory had bad paint the day yours went through the booth.

I know you guys said it looks like Maaco, and that's an insult to Maaco's everywhere. Not even Maaco could screw up a paint job that badly.

 

Thanks! I'm sure Maaco could do a better job. It looks like someone used a paint roller to apply the paint. It's like the rustoleum paint jobs you see on YouTube. I take that back, the one in the video looks better...
I just completed my customer service survey and let them know how I feel about the situation. The salesman kept telling me to make sure he received all excellents, but I'm not going to lie about my experience just to help him out. If the people at the dealership had been doing their jobs they would have caught the issues. Customer service is supposed to call me on Monday, but I doubt they will.

 

At this point, I would start pushing for a buyback/new truck or job it out to a competent body shop that can do a quality repaint.

 

A friend just turned his 2012 Mustang back in for a 2013. The dealer took it back due to flaws in the paint and he didn't want his new car repainted...

 

Fairway Ford isn't willing to do that. Their customer service sucks. I've spoken to Bob Davis a few times and initially he wouldn't return my emails or phone calls. I finally returned my calls after I told AJ that I was giving them a poor review on the survey. Bob then told me that he had an authorization number to have the truck fixed, but that was a lie. I've been told by th regional service and customer service reps multiple times that Fairway Ford can replace it, but Bob keeps telling me they can't. The last time I asked Bob about it he basically said he may lose money on trading it out because once its titled it's considered used and he couldn't resell it for more. I'll never buy another Ford or another vehicle from Fairway Ford again.

 

^ If they (Fairway) have a Facebook or other media site make sure you go on there and let all their customers know. Also Yelp, them with bad reviews and any other media source you can. I'd be livid with your situation.