Sync TSB Mic?
Senior Member
Joined: Nov 2009
Posts: 1,712
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From: NC
Yes I have had it done and it helped when the windows are up. It might improve the sound quality with your windows down, but I doubt it. It might, but I've never tried to answer a call with the windows down.
There are pictures of the new location in this thread: http://boards.synccommunity.com/n/pf...yncmb&tid=1633
There are pictures of the new location in this thread: http://boards.synccommunity.com/n/pf...yncmb&tid=1633
Technical Article Contributor
Joined: Jul 2009
Posts: 493
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From: Port Neches, Texas
Senior Member
Joined: Oct 2009
Posts: 100
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From: Northwest
Just picked up the truck after having the new Sync Mic installed. Huge improvement from before. Wife said she couldn't even tell I was talking on my cell phone.
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Senior Member
Joined: Nov 2009
Posts: 1,712
Likes: 1
From: NC
It's technically not an upgrade; it's a Technical Service Bulletin.
Regardless, it's free. Simply call your dealer and tell him callers are having a hard time hearing you and you would like to have the TSB performed.
Regardless, it's free. Simply call your dealer and tell him callers are having a hard time hearing you and you would like to have the TSB performed.
My truck is at the dealer right now getting the rear parking senor fixed... I called to have them fix my mic and they refused saying they couldn't "verify" the problem. Any thoughts on this??? Thanks
FB
FB
Senior Member
Joined: Nov 2009
Posts: 1,712
Likes: 1
From: NC
Here's the text from the TSB:
I'd call them back and tell them callers complain about the voice quality even with a strong cell signal.
I also answered you on Syncmyride.com with some other options if this dealer simply refuses.
Some customers of 2008-2009 SYNC equipped vehicles may express concern with their call sound quality while using the SYNC microphone, complaints of excessive background noise during a phone call, and/or issues with voice recognition accuracy while driving.
Do not perform Step 1 if vehicle is already equipped with SYNC 2.0 (911 and Vehicle Health Report) or has been upgraded to consumer interface processor (CIP) level 9L3T-14D544-AE. To determine the current APIM software level, Refer to the Professional Technician Society (PTS) website, enter the VIN in OASIS, click the GO button, and select the SYNC button.
1. Reprogram the APIM to CIP software level 9L3T-14D544-AE. For additional information Refer to other SYNC TSB's and WSM, Section 418-01. Service Pack files may also be obtained at www.syncmyride.com.
When diagnosing a concern related to voice recognition (VR) difficulties, instruct the customer to test VR functionality while the vehicle is parked. If customer concerns are still present, this procedure will not yield an improvement, and the service procedure should not be performed. Instead, Refer to the SYNC supplement guide and www.syncmyride.com for additional VR tips to assist customer.
The VR experience can be improved with user training and making improvements to the phone book entries (longer entries make the system more robust). Ensure the customer does not try to speak too loud or slow and remove any objects hanging on the rear view mirror as this will reduce system effectiveness.
When diagnosing a concern related to call sound quality, expect marginal improvements for calls described as speaking in a tunnel, chamber, etc. Expect substantial improvements for complaints where the call audio seems to drop out intermittently.
Do not perform Step 1 if vehicle is already equipped with SYNC 2.0 (911 and Vehicle Health Report) or has been upgraded to consumer interface processor (CIP) level 9L3T-14D544-AE. To determine the current APIM software level, Refer to the Professional Technician Society (PTS) website, enter the VIN in OASIS, click the GO button, and select the SYNC button.
1. Reprogram the APIM to CIP software level 9L3T-14D544-AE. For additional information Refer to other SYNC TSB's and WSM, Section 418-01. Service Pack files may also be obtained at www.syncmyride.com.
When diagnosing a concern related to voice recognition (VR) difficulties, instruct the customer to test VR functionality while the vehicle is parked. If customer concerns are still present, this procedure will not yield an improvement, and the service procedure should not be performed. Instead, Refer to the SYNC supplement guide and www.syncmyride.com for additional VR tips to assist customer.
The VR experience can be improved with user training and making improvements to the phone book entries (longer entries make the system more robust). Ensure the customer does not try to speak too loud or slow and remove any objects hanging on the rear view mirror as this will reduce system effectiveness.
When diagnosing a concern related to call sound quality, expect marginal improvements for calls described as speaking in a tunnel, chamber, etc. Expect substantial improvements for complaints where the call audio seems to drop out intermittently.
I also answered you on Syncmyride.com with some other options if this dealer simply refuses.
Last edited by shotgunz; Apr 7, 2010 at 09:17 AM.
Technical Article Contributor
Joined: Jul 2009
Posts: 493
Likes: 0
From: Port Neches, Texas
That is just stupid. Mine was so bad that when it rained I could not use SYNC. I just told my dealer and they no problem we will fix it. It is a known problem. I would go to another dealer if one is near by.
Technical Article Contributor
Joined: Jul 2009
Posts: 493
Likes: 0
From: Port Neches, Texas
Ugh, I just got a call from my dealer telling me the mic is back ordered from Ford and they don't know when they will get one. Now I will have to take it back again.
I haven't been able to use my phone with SYNC in about a month now.
I haven't been able to use my phone with SYNC in about a month now.