so if they arent going to read or bother to answer their email, why would they even list it as an option?

 

A legitimate question however; with a small staff and a small business, they'd be hard pressed to answer every email that heads their way; most of which require lengthy responses and long 'type times' to achieve.

A phone call is always quicker/easier for something like this IMO...

 

How about if we turn this statement on you......If SoundPer4mance isn't going to bother to call us at Troyer Peformance why should we respond to his email? I've called 3 times and got the same person, Crystal, on the first ring everytime. If your too shy to call, I'll call for you. What's the question?

 

I prefer calling myself, just to get a chance to talk to Mike.
He’s a wealth of knowledge about F150’s, that’s for sure.

 

what kind of attitude would that be? for a company that prides itself on customer service, i should hope they are not thinking that

 

I would send that X2 back to the dealer you got it from for a refund & order one from TP. They went out of thier way to help a few other members & I when the SCT software wouldn't work with our ECUs. Same problem you're having & they worked through the weekend to get us running. They always answer the phone & will talk with you about any questions/comments you have.

 

I'm was trying to get across the point that if you call them, they'll answer the phone and give you straight, direct, clear answers to your questions. You seem to be misjudging their customer service if you think not replying to your email equals bad customer service despite everything you have read here in the forum.

I'm trying to understand why you don't want to call? Are you asking for the f150online member discounted price on an item in your email so you can use that to purchase it somewheres else? I'm sure there's some info they would prefer to only give out verbally. Hint Hint...

 

nah its no big deal, it was just a small tech question that wasnt imperative, and im not complaining that they have bad customer service, i cant speak from experience there, what i said in the beginning was that they arent so keen on replying to emails. people can take what the will from that, but i wont say anything bad about their phone support since ive never used it and couldnt say

 

i think mike himself said on here not to expect an email back because it takes too long to reply, compared to a phone call.