Well, as if getting my Xcal2 & it not working wasn't bad enough. Which I know is no one's fault but my picky a$$ truck's ECU. I got my CW black replacement grill today & the F'ing thing is USED! I called www.performancecenter.com & they pretty much said "duhh.....are you sure it just isn't damaged from shipping". "No F'nuts. Cause it's only got 6 bolt & nuts in a sandwich bag with no instructions. I can see where someone torqued the crap out of it & pressed the boltheads into the aluminum! " . Called CW & thay said I'm missing over half the hardware. Now I have to wait a week for the RMA slip to get here. Another week for this POS grill to get back to them. Finally one more F'ing week to get my NEW one. Last time I order anything from these guys.

 

Don't want to get on a "vendor bash" here.....but I did want to share another alarming experience I had with this very same vendor. I had ordered an AF1 intake from them and was promised that it would be to my door by 6/03/05. I waited until 6/13/05 (10 days past the promised delivery date) without a single phone call or e-mail from them and then I called up to cancel the order due to poor customer follow up. They still had no idea when the AF1 intake would be shipping - but had already CHARGED my credit card a week earlier.....I don't know about the rest of you but that's a HUGH no no in my book - very unethical to charge a customer's credit card before a product has been shipped - ESPEICALLY when they have no idea when they would be receiving it......when I got over my shock and asked why they would charge my card when they had not even received the product yet......there was a hesitation and the response was "that's the way we do business"....not in my book and I will not be ordering anything from them again!!

 

Sorry, but I had to vent on the earlier post. I never had a problem with them before but after paying this much & receiving a used grill that was missing 1/2 the parts, I dunno. Maybe I should wait & see how quick they handle this before I judge. I'm not holding my breath though.

 

call Troyer Performance Good Customer Service

 

yell at them. tell them that their service sucks. (this is after you get a replacement). and never order from them again. thats what i would do

 

yeah, seem like everything I've ordered for this truck is comming in broke or missing parts. My fuel door came missing the keys, Xcal2 doesn't work with my ECU, & now my grill came used w/half the hardware. Talk about my luck.

 

I have used this vendor for 3 different trucks over the past 6-7 years and spent thousands of dollars on each of them. Not defending them for what they did to you, Just saying that I have had nothing but good service and quality parts from them. Noticed that recently they are using less knowledgeable people to deal with the phone lines/returns etc! If you have a problem I would definantly ask to talk to management. I know they will treat you right.....

 

Dude I hope you get a hell of a discount from them as much as you plug them....hell I dont think you make a post thats not a plug for or in defense of them.

 

This is why I’m so up on Troyer Performance

Read on, because it just doesn’t get any better than this IMO

Thanks Mike!

 

+1

it gets annoying after awhile because everything is linked to this or linked to that, it never comes "strait" from him depicting an expeirence he had, its someone elses :yawn:

 

still got that predator

 

haha, yeah wanna buy it, free fedex shipping w/ tracking number

 

The one for the 4.6 is different from the 5.4 correct?

 

+2

I sure hope your getting some sort of compensation... you really are a Troyer advertising machine.

 

Yep, I get compensation in the form of excellent customer service. The same compensation everyone gets who deals with Mike & Anita