Well as some of you know i droped my truck about 6-7 months ago with eibach coils, and a adjustable 2 or 3" hanger.

Well i took my truck into the shop to do a steering shakedown, just check for any problems. (I am a student this was part of our class) And two other students mentioned how my tires were cambered in. I have just gotten so used to how they look, i didnt even believe them at first.

Well shortly after i did my drop, i took my truck to Goodyear Tire Service Center in Rockwall Tx. They said i needed camber bolts, no problem, i put them in myself. I then brought it back to them to align it. They gave me a print out of the before and after of the angles and everything was good to go. They gave me a one year warranty on their work. I did nothing else to the truck since then, as far as suspension is concerned. And its been about 6,000 miles since i got it aligned. And my tires have significant inside shoulder wear on them. The teacher looked up specs, i should have .30* neg camber on the front, and his gauge he hooked up was reading about 1.5* neg camber.

So as a result, i will be driving from waco, to dallas area, (2hrs) to go up there, and demand they give me new tires. They were almost brand new when i got the truck aligned, and they are worthless now. I am going to tell them i dont even want them to mount them, or align it, i just want my tires and ill never set foot in there again!

So what do yall think? Is it a resonable demand to request new tires? Its been 6,ooo miles, and 7 months and im out 350 bucks in tires. should they also refund the enitial $80.00 to get it aligned?

Sorry it turned into a small book of a thread, but im pretty miffed b.c they aparently according to my teacher didnt even align it at all. He showed me what they did, he said that they just lifted the truck until the camber was correct. And hit print to show me the sheet that all the specs were correct and within tolerance.
-Patrick

 

Man, that sux! I don't think your demands are unreasonable, but I bet they will.

 

yah thats what i was afraid of
-Patrick

 

well if they warranted the work then you really shouldn't have a problem
im not saying you wont cause im sure theyre gonna be real sh*tty about it
but keep pushing & make them, & contact goodyear directly and let them know about their "excellant" customer service

 

yeh they should replace your tires and set it right if your still within warranty

 

Well just getting back from goodyear here in waco, and here is what they said

They found my front left wheel bearing was as he says " very loose" but it was .2* of play in the wheel, based on my calculations.

And the truck camber was reading -1.2* and spec is -1.0* to +0.3*
And my toe is way off too, ill go scan the sheet here in a sec.

Anyways he said that he would recomend rotating every 5,000 miles instead of my 6,000 mile preference... Its been 6,200 miles since last rotation, and he tried to blame it on that.

Then he said wheel bearing caused all that damage, I said fine I understand it causes some damage, but then why after tightening the wheel bearing, why isnt the camber correct? He had no explanation except i probably hit a large pot hole... and i said even if i had hit a large pot hole, wouldnt it turn the offset camber bolt, all the way to top dead center, and not just wiggle it a little?

Then the shop supervisor tried to yell at me b.c he thought i was talking to the other customers in the shop about my problem. And i was talking about synth. vs. dino oil... And even IF i was talking about my poor experience thus far with goodyear, i would have been slamming his shops performance, b.c his shop wasnt the one that did the "work" in the first place. Then the shop supervisor agreed with me that it wouldnt just wiggle the camber bolt a little, it would turn it all the way up to top dead center.

Then the store manager got off the phone with warranty service number, and he said they cant give me new tires, and he can get the alignment back to where it should be. He said they dont normally warranty the work on "altered" vechicles, i said why doesnt it say that anywhere on the terms and conditions on the back of my invoice? I never signed anything saying they wouldnt cover it b.c its lowered. Im still pissed b.c they are giving me the run around here.

Oh and he tried to turn me away at first b.c this shop warranties for 90 days, and i told him, no my warranty is 12months, 12,000 miles. I had to prove on the invoice that i had a longer warranty.

Ill be calling customer service in the morning complaining about two seperate lack of service at two seperate shops. And possibly calling warranty service myself to see if I cant get the tires i deserve.
-Patrick

 

get r done man!!!

 

Well i just spent 40 minutets on the phone with customer service number, and no matter what i said all she said she could offer is prorating the tires out. I can prorate now, and it will be about 50% of Normal Price, or wait until the "wear down completely" which she said is 4/32 and im at 5/32 on half the tires. Ive had these tires for about 11,000 miles, and they are rated to be good through 70,000 miles.

I looked at the original spec sheet of the after alignment angles, and they alot of the angles are barely within "tolerances" and not set exactly to factory specs. And she kept insiting that the shop did a correct alignment. My teacher he at school is an ASE master technician and he said hes had vechicles come in before that were in better alignment then my truck was after, that have been on the road for 10,000 miles. And he said he always alignes to factory specs.

For instance the camber should be set at -0.3* and i left the shop at -0.9* FL and -0.5* FR. And they call that aligned. 7 months, 6,000 miles later and im at -1.2* FL and -0.9*. Specs should not move that much in only 6,000 miles. But heres what gets me, if the alignment was done correctly, and set to factory specs, my alignment now at worst would still be within "tolerances" and *shouldnt wear the tires unevenly.

Im sure its my fault for not looking more closely and knowing more about the specs before hand.
Anyways im waiting for the service manager at the original shop to get back from lunch, so i can get in touch with him, and im going to fax him both sheets, and have him call the customer service number and admit that the truck shouldnt have fallen this far out of specs, and that they barely aligned the vechicle inside the "tolerance" margin, which goodyear made up to begin with....

They keep trying to say that an "altered vechicle" isnt covered under their warranty, but the NEVER said that at anypoint when they took my money. Thats what im most upset about. Is why would you gaurantee your work, then not compesate for the consequintial damages.
-Patrick

 

Well im pretty much at the end of my rope here.
Just got off the phone with the shop that did the enitial work, and all they keep saying is its within the "tolerances" its nothing we can do but realign it.
They keep refusing to cover the tires as part of the alignment. Im thinking if they wont cover tires, then why ever even bother with the alignment in the first place?
Dunno. ill be pushing my truck hard tho to get the rest of the pro rated warranty out of so end of cost is less.

I only have to go 1/32 of an inch on the inside edge on those tires until goodyear says they are "worn out completely" which is between 2/32 and 4/32 and im at 5/32.... So ill rotate, and align it myself and ill get that 1/32 off real quick with those tires in the rear
-Patrick