Does any one know how to file a formal complaint with Ford, and not the dealer? I have issues from when I purchased the truck in August that still haven't been taken care of. I've even been holding the "ALL-MIGHTY" survey over the dealers head, but it's doing no good. I think Ford deserves to know that one of their "elite" volume dealers can't take care of business in a timely manner.
Anyone with any ideas, directions, or opinions, PLEASE HELP ME!?!?!?

 

The following is the contact number/address for Ford Customer Service. They should be able to further direct/assist you. Also, you can reach them online...go to www.ford.com

Hope this helps.

(800) 392-3673
(800) 232-5952 (TDD for the Hearing Impaired)
United States Office Hours
8 a.m. - 11 p.m. ET. (Monday-Friday)
8 a.m. - 6 p.m. ET. (Saturday)

NACRC Mail
United States Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126